HOW LONG WILL A REPLY FROM CUSTOMER SERVICE TAKE?
On most occasions Customer Service will reply to your email within hours or minutes. However, depending on many factors, it may take 24-72 hours to get a reply. Please keep these things in mind when contacting us:
- Replies may take longer on weekends and holidays.
- Sending multiple emails on the same subject will NOT get you a faster reply.
- Emails are answered in the order they arrive.
- Please be patient.
- And we promise; your email will be answered by a human, not a computer.
- When sending an email to customer service in regards to your account, always identify yourself with your Login ID or the email address used in registration.
We appreciate all questions, comments and concerns. Thank you for taking the time to reach out to us.