If you’ve been a consumer for any period of time, you know what I’m about to say. Just because you bought something brand new, you have no guarantee of perfection. I’m sure that Rolex even let’s a loser get out the door occasionally. Gun makers are no different. In just the past few years, we’ve seen some pretty major recalls by some very iconic brands in the industry–and we’re about to see the biggest ever with Remington.
Well, this is the story of one gun that never should have shipped from the factory, but did. And my luck, it was the one I bought. Yep – bought it over the counter at the local gun store just like you do – it wasn’t a loaner or a review gun (except that every gun I touch is a potential ‘review gun’) but one that I decided I might like to own.
I’m not going to tell the whole story here – that’s what the video is for. Watch the video. But I will give this much away: As much as I might judge a company by its product and initial quality, I give equal (if not more) consideration to how they handle problems. You can fix a gun, or a lawn mower, or a car – you can’t fix a bad customer experience. In the video I’ll show you and tell you everything that was wrong with the SR45 I purchased, and then I’ll show you and tell you how the Ruger customer service team handled it.
Get a fresh cup of Joe and watch the saga!