Ammunition manufacturers and gun makers issued statements this week assuring customers that they’re working around the clock to fill orders and asking for patience as they deal with the tsunami of customer demand and the forced closure of their factories.
“This is similar to what we went through during the Obama years,” Neal Emery, Hornady’s Communications Manager, told GunsAmerica. “Obviously, we’ve expanded our production capacity during and since that time, but the speed and amount of this current demand spike is beyond what anyone can totally plan for. We’re making and shipping as much as we can.”
Steve and Jason Hornady also released a video addressing the crisis.
“We want you to know that we’re doing everything we can to ship more, keep people in stock, and keep things moving,” Jason Hornady said. “We’re dealing with all the challenges that are coming at us, and there’s a new one every hour. Our plan is to continue shipping and doing our best.”
Federal Premium’s President Jason Vanderbrink posted a statement thanking the company’s workforce and telling customers his staff is “working around the clock to fulfill our orders.”
Smaller ammunition companies have been hit even harder. Dan Kash, owner of Idaho-based Freedom Munitions, told customers they are “busting butt to get everybody’s orders out, but we do need your help.”
The company was 7,653 orders behind as of March 25. They’ve added at least 20 new employees to help catch up, many of whom are working 12-hour shifts while the factory stays open 24 hours a day.
Their customer service team is working through a backlog of 509 voicemails and 604 emails.
“If it’s not important and you want to know where your ammo is, just please be patient,” Kash pleaded. “We’re going to do our best.”
On the gunmaker side, several companies have announced that their facilities have closed in accordance with local shelter-in-place mandates.
CZ-USA announced this week that their Kansas City facility would be closed until at least April 23 to comply with the city’s Emergency Order.
“For the next 30 days, production and shipment delays are inevitable,” the company said in a statement. “We apologize for the inconvenience we know this will cause — we hold our nation’s Second Amendment rights to be sacred and are very concerned about the impact that emergency orders will have on our customers. We will work diligently to deliver products as soon as legally possible while maintaining social responsibility and compliance with government orders.”
New York Gov. Andrew Cuomo shut down Remington’s factory in Ilion last week, and the company’s CEO Ken Darcy responded with an offer to help manufacture medical equipment during “this very difficult crisis.”
“Remington products have served in every major U.S. conflict for 200 years, and while the coronavirus is a new type of war, we’re not sitting this one out,” Darcy said.
“We are left with 1-million square feet of available manufacturing distribution space in Ilion, New York, the birthplace of Remington… We are standing by, ready, willing, and able to support in any way we possibly can. It would be an honor for our company to donate space for the manufacture of mission-critical products such as ventilators, hospital beds, or anything else deemed necessary.”