Baruch Hashem
 

HELP, HOW TOs, and FAQs
Read the "Important Notices" located below this index!
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Important Notices To All Members:

* FRAUD & SCAM ALERT:
     There are a number of fraudulent buyers and sellers out there who are trying to take your hard earned money and inventory. The most popular scam these days seems to be the offer (or "mistake") of sending more money than you’re asking for your item so you can give the "change" to the person who picks up or delivers the item; their own "shipping company" or similar wording. DON'T FALL FOR IT!! The check or money order is almost always bad.
     
Another common scam is when someone insists on using ONLY bank transfers or Western Union, Money Gram, or other types of wire transfers. NEVER engage in a bank transfer or use of wire transfers with someone you do not trust completely; very often there is some kind of scam or fraud involved. For more complete information, and tips on how to stay ahead of the bad guys and thieves, please take the time to read the FAQs section on Frauds & Scams
.

* ABOUT the NEW GUNSAMERICA WEBSITE:
     If you were a member prior to January 2007 then you know GunsAmerica has made many changes. Right now GunsAmerica is in Beta phase. That means we are still updating, upgrading, and still doing some testing. So please don't be alarmed or get too miffed at us if you see something you do not like or notice something is not working properly. All you need to do is contact customer service and let us know. More than likely it's something we can easily change or fix. We may even already be working on it. Keep in mind some changes take only a few minutes or a few hours while other changes may take a few days or a few weeks. But you can rest assured we are working diligently to make GunsAmerica the premier site on the web to buy and sell guns and firearms.

* PHONE NUMBERS are NO LONGER automatically GIVEN OUT:
     Members who were with us before our site changes in January 2007 will remember we use to automatically give out phone numbers and other contact information for sellers and buyers when contact was made through the GunsAmerica messaging system. Its important to know that we no longer do this.
     This decision was made mainly due to privacy issues. For example; many potential buyers were concerned that their phone number or email address was being given to a seller (a stranger) before they could decide if they wanted to do business with that seller. Sellers also expressed concern that their information was being given out before they could decide if they wanted to do business with the customer; opening them up to unwanted phone calls by those who were under age, foreign visitors, and those with unrealistic price & policy expectations, or worse.
     While GunsAmerica's goal is to make the process of buying and selling easy and enjoyable, we are also dedicated to maintaining the privacy of all of our members.
     Important Note: It is against GunsAmerica policy for sellers to enter a phone number, email address, or website URLs in listings or seller profile (a.k.a. "Additional Details", located under your listings). “Trusted” level members will have their phone number automatically displayed in their "Seller Details" box (under each listing) but NO member is allowed to enter contact information or website URLs in their listings or seller profile.
     Please DO NOT ask customer service for anyone's phone number (or any other personal or contact information) because we cannot give it to you for ANY reason. If you ask customer service for contact information you will be directed to the FAQs. NO EXCEPTIONS.

* READ the FAQs BEFORE contacting Customer Service:
     We've taken the time to cover every question or issue you might think of and we've included HOW TOs to help you use and navigate your account and the GunsAmerica website. We update the FAQs regularly to make sure all topics and questions are answered - using your actual questions and suggestions as a guide so we know what you want & need.
     To save yourself time and aggravation, please read the FAQs before contacting customer service, and don't forget to check for FAQs updates.
     Keep in mind, if you contact customer service with a question that is answered here your email to customer service will be answered only with a reply that directs you to this page

* FTC GUIDE FOR BUYERS & SELLERS:
     Here is a link to some very helpful and interesting information about buying and seller on the Internet.
http://www.ftc.gov/bcp/conline/pubs/online/auctions.shtm

FAQs Index      Top of Page



Q. I want to reopen an account that was closed. Or should I just re-register?
A. NO, please do NOT re-register. Having more than one account (even if one is closed) can cause errors and confusion. Never re-register unless you are instructed to do so by customer service. Just email customer service with your request to reopen your account.
(see
Important Note below)

Important Note: If you do not remember your email address, or if you no longer have access to it, you will need to send us the following information. This information is needed so we can look up your account as well as to make sure you are who you say you are and not someone who is trying to get access to another person's account and personal information. We take privacy very seriously.

Full Name:
Nickname you may have used:
Street:
Town:
State:
Zip:
Any/All phone numbers you may have given us:
Log In ID (if you remember it):
Lister/Seller Name:
Any/All email addresses you may have given us:
Membership level: 

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Q. When I try to log in I get a message that says my account is closed. Why, and what can I do about it?
A. There can be many reasons why an account is closed. In most cases when you try to log in to a closed account there will be a message with instructions that appears above the login fields. Below you will find information on the most common reasons accounts will be closed and what you might need to do:

* User Request
    If you get a message that mentions "closed by member/user request" or "disabled as per customer request" or similar wording this means exactly what it sounds like; we closed the account because you (the user/member) asked us to. BUT, if you changed your mind OR if you believe the account was closed by mistake don't worry; all you need to do is contact customer service by email and request we re-open the account for you.
    When you email customer service you must send your request from the email address that was in your GunsAmerica account. If you no longer have access to that email address (or have forgotten what it is) you must supply customer service with all of the information from your registration: Full Name, Full Physical Address, Email Address (even if no longer used, if you can remember it), Phone Number, Login ID, and Seller Name (if you had one). This information is needed so we can look up your account as well as to make sure you are who you say you are and not someone who is trying to get access to another person's account and personal information. We take privacy very seriously.

* Duplicate Account
   If you see this message it means we found you had more than one registration and we closed the one(s) you were not using or have not used in a long time. The reason we do this is because having more than one account can and will cause confusion and can also cause technical trouble with your account. This is especially true if more than one account has the same email address. IMPORTANT NOTE: Accounts cannot be merged or combined.
    Since duplicate accounts cause so much trouble, members are only allowed one account (unless you have been given permission by GunsAmerica to have more than one account). If you are confused about which account is open and closed or you need the login ID and password for the account that remains open please see the FAQs on LOGIN first, before contacting customer service.
    When you email customer service you must send your request from the email address that was in your GunsAmerica account. If you no longer have access to that email address (or have forgotten what it is) you must supply customer service with all of the information from your registration: Full Name, Full Physical Address, Email Address (even if no longer used, if you can remember it), Phone Number, Login ID, and Seller Name (if you had one). This information is needed so we can look up your account as well as to make sure you are who you say you are and not someone who is trying to get access to another person's account and personal information. We take privacy very seriously.
    If you need more than one account contact customer service first to find out the best way to set it up. And please NEVER re-register if you cannot login unless you are instructed to do so by customer service. See the FAQs on Password and Login FIRST, if you are having trouble logging in. Contact customer service if you have read the FAQs and are still having trouble logging in.

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* Outstanding Balance
    We will disable or close your account if you have an outstanding balance only under one of three conditions:
1) You have invoices that are at least 60 days past due and you have NOT contacted customer service and come to an agreement with us or given us information about payment.
2) Your account is at least 60 days past due and we cannot contact you or you have not replied to our attempts to contact you.
3) We contacted you but you have not followed instructions or refuse to make payment or refuse to give us the information we need to clear your account.
    The last one is rare, but unfortunately it does happen.
    If your account is closed for this reason we may OR may not close or delete any listings you have, depending on the individual situation. But this is totally up to GunsAmerica's discretion so don't be surprised if this happens - we do rely heavily on the honor system but we must take action when we believe an account has been abandoned, a member does not intend to pay invoices, or if someone is breaking the rules.
    If you see your account has been closed for "outstanding balance" it can be reopened if you send payment. If you need to access your account to make payment you must contact customer service explaining your intent to pay. We may enable your account so you can log in and make payment (or view invoices) OR we may give you our payment address, depending on the situation.
    Or, if you have already sent payment, you need to send customer service an email with complete payment information:
>> If you paid by credit card we need; the exact date it was paid, the exact amount that was paid, the invoice numbers the payment was for, the last four digits of the credit card charged, the name imprinted on the credit card.
>> If you paid by check or money order you must email customer service with; the invoice number paid, check or m/o number, check or m/o date, amount paid, and the name imprinted on the check (or name written on the money order).
    For more information see the FAQs section on Billing / Invoices / Payment.

*
Full Name Needed
    We now require all accounts have a full name (first and last) in the member/user section of the registration. The reason we now require this is twofold: to help us identify who we must ask for if we need to contact someone in regards to your account, and also to help reduce the possibility of frauds and scamming. Keep in mind the first and last name must be REAL and valid. It must be the name of the person who is responsible for the account and/or the name of the person we should contact if there is an issue related to the account.
    Again, this information is for the member/user section of the registration. It does not change your seller name or  information and it does not change your LOGIN or USER ID. Rest assured this information is for OUR EYES ONLY and will not be given out as per our TOS and privacy policy.

* Invalid Contact Information
    If you see this message it means one or more pieces of information are missing from your account. It may be missing because you never entered it (we now require different information than we used to), OR it may mean it was inadvertently purged from your account, OR it may mean the information in your account does not appear to be valid.
    We now require complete and valid contact information to help us identify who we must ask for if we need to contact someone in regards to your account, and also to help reduce frauds and scamming.
   If you see this message when you try to log in all you need to do, to enable your account again, is to email customer service with your complete contact information. On rare occasions the customer service representative may ask you for additional information. This would be for confirmation and security purposes:
> First & Last Name
> Full Physical Address (including state and zip code)
> Valid Email Address (a second email address is always a good idea too)
> Valid Telephone Number (where you can be reached - not a fax, not just a phone ringing and is never answered) - in some cases we may require a landline that can be verified/confirmed through the white pages (not an unlisted number).

* No FFL Number
    We now require anyone who enters information into the FFL section of your account registration to supply us with a valid FFL number. The reason for this is to make sure you are in fact an FFL holder or dealer. We've found some members have placed themselves on the FFL list in order to be "seen" by members when they are not actually an FFL dealer. So, to remedy this we now require the FFL number.
    If you see the "no FFL number" message when you try to login you can have your account enabled by doing one of two things: 1) Email customer service with your FFL number (we only need the first 3 and last 5 digits), and the physical address that corresponds with the number. Or, 2) If you made a mistake by filling out the FFL registration or you are no longer an FFL just email us and tell us to remove the FFL information. You can also remove your FFL information by clicking on Control Panel, My User Info, scroll down to the FFL link and click on the remove/delete FFL link.

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* Policy Violations
    If you see this message when you try to login it most likely means you violated one or more GunsAmerica rules or policies. It can be anything from entering contact information into your listings, to non payment, to deliberately not reporting an item sold, sending spam or harassing emails to GA or to a member, not shipping an item that a member paid for, or other infractions. Keep in mind that GunsAmerica is under no obligation to get your permission or "warn" you before closing your account (especially for policy violations) as per our TOS.
    In some cases we realize it may have been an honest mistake, and when the infraction is not too severe we are usually willing to forgive and forget (each situation is different) if all parties involved make an honest effort to rectify the situation and make amends.
    So if you see this message and you'd like your account enabled again simply email customer service and ask what the policy violation was and if the account can be reopened, and what you may need to do or be aware of. Then wait for  instructions or a message from a customer service representative.
    Please note: These situations are best handled with a friendly attitude; nasty or rude messages to customer service will NOT prompt us to re-open your account.

 * Fraud
    If you see this message it's a more severe infraction than just a policy violation. It means we know or have good reason to believe you have deliberately violated a law, or GA policy with intend to commit fraud. If you see this message and you KNOW it is a mistake, just email customer service and let us know. But if you know you did in fact commit fraud or break a very serious rule or law, best just let it go and keep moving. We'd rather part without harsh feelings or angry words.
 

* Non-deliverable Email
    You'll see this message if we've tried to send you an email and the email bounced back to us as non-deliverable for ANY reason (other than obvious temporary technical problems). Since having a valid and working email address (in all sections of your registration) is a requirement of being a GunsAmerica member you will need to take steps to insure the email addresses you want to use in your GunsAmerica account can receive email from us. Keep in mind, you have a member (or user) email address and you may also have a seller email address. They can be different and if you've changed one the other does not automatically change too. So, what to do?
> If you want to keep the email address that is in your GunsAmerica account you must find out why it is bouncing and fix the problem. This is the member's responsibility, not ours. It may be an issue with your ISP, your email program (Outlook Express, Thunderbird, etc.), or it may be due to your email provider. To help you figure this out the only thing we can tell you is what type of "bounce" message we received BUT YOU MUST REQUEST THIS INFORMATION BY SENDING US AN EMAIL FROM AN EMAIL ACCOUNT DIFFERENT THAN THE ONE THAT BOUNCED. So please, use common sense and don't send us an email using the email account that's in your GA registration, asking us questions. More than likely you won't be able to receive our reply and you'll be wasting your time as well as ours. We recommend you create a free Gmail account (supplied by Google) and contact us using that.
> If you fixed the problem you CAN email us from the email address in your GA account - just be sure to let us know you fixed the problem. Then we will send you an email to confirm you can receive our emails. To enable your account you must reply to that email and FOLLOW ANY DIRECTIONS IN THE EMAIL EXACTLY.
> Read the FAQs on Email. We strongly recommend you read the FAQs on Email. This will give you more information that may help, including a list of ISPs and Email providers that have a tendency to block us (or other Gun sites) or block their own customer's emails without their permission.

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* Email sent to you is Blocked
    This is basically the same situation as above, but we know the problem is specifically related to a block. This might be a Spam block by your security system, your email program, or your ISP. It may be a block because you only allow email from people on a specific list. What ever the reason, if you want to remain a member of GunsAmerica you must remove the block before we can enable your account BUT you MUST remove the block for any and all emails coming from the GunsAmerica.com domain, not just the customer service email address. The reason for this is that we send different messages from different addresses. This is common Internet business practice. It is the way things are done, therefore you must remove the block for our entire domain - NO EXCEPTIONS.
    Once the block is removed simply email us and tell us it has been done. We will then send you an email to confirm you can receive our emails. To enable your account you must reply to that email and FOLLOW ANY DIRECTIONS IN THE EMAIL EXACTLY. Please do NOT email us until you have investigated and removed the block. Do NOT email us from the address in your GA account to say you have no block - we do not disable for a block when there is no block. If we disable for blocked email you can be sure there is one, even if you do not know about it, and it is up to you to find out about it and stop the block or give us another address we can use in your account.
    Read the FAQs on Email. We strongly recommend you read the FAQs on Email. This will give you more information that may help, including a list of ISPs and Email providers that have a tendency to block us (or other Gun sites) or block their own customer's emails without their permission.

* Email to Your Centurytel.net Account (or other email provider) is Blocked
    This is basically the same situation as above, but we know the problem is specifically related to Centurytel.net. This situation has been going on for a long time; Centurytel blocks our emails to it's customers and basically lies to it's customers, telling them there is no block or they removed the block. Each and every time they give an excuse or say the block is lifted we find it is either not lifted or it is lifted for only a few minutes or a few hours. This problem with Centurytel.net has caused GunsAmerica and it's members a great deal of aggravation. So, if you have a Centurytel.net email account and you get this message when you try to log in, you MUST follow the directions below before we can enable your account again.
    You must contact us using another email account, one that is NOT from Centurytel.net. THIS DOES NOT MEAN YOU NEED TO CHANGE YOUR INTERNET SERVICE PROVIDER!! It simply means you need to obtain an additional email address for use with GunsAmerica. We recommend using Gmail (supplied for free by Google) because we have had no troubles with them to date, because it is free, and you can retrieve your email through Google's website or using any email program you like (Outlook Express, Thunderbird, etc.). When you email GunsAmerica you can use any email address you want EXCEPT EMAIL FROM CENTURYTEL.NET. We will then send you a confirmation email. To enable your account you must reply to that email and FOLLOW ANY DIRECTIONS IN THE EMAIL EXACTLY.
   Again, what ever you do, DO NOT CONTACT US USING AN EMAIL ADDRESS FROM CENTURYTEL.NET. If you do we will not waste our time by attempting to answer.

    Read the FAQs on Email: We strongly recommend you read the FAQs on Email. This will give you more information that may help, including a list of ISPs and Email providers that have been known to block us (or other Gun sites) without permission from or warning to their own customers.

* Foreign Registration
    If you see this message when you try to log in it means your residence (or place of business) is not located in the United States, Puerto Rico, or Canada. Yes, at one time anyone from any country could register as a member with GunsAmerica but we unfortunately had to change our policy. With our apologies to our foreign friends (past, present, and future) there will be no exceptions. Please see below:

ABOUT REGISTRATION & MEMBERSHIP OUTSIDE THE U.S.:
    We’re sorry for the inconvenience but at this time only those residing in (or who have a business address in) the United States, Puerto Rico, and Canada can register and become members of GunsAmerica. All other registrations will be blocked, disabled, or removed from our system.
    We do understand that there are legitimate buyers and sellers outside the U.S., PR, and Canada, however the growing number of scams, as well as the complicated issues and difficulties of cross border selling, has led to this change in our policy.

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Q. I can't login. I think my account may have been closed but the only message I get is that my login/user ID or password is invalid. What can I do?
A. Some accounts may have been closed prior to our change over and because of this there may not be a specific message displayed saying why it was closed. If you cannot login first, please make sure you have cookies and JavaScript enabled. If that does not work, see below.
    If you have cookies and JavaScript enabled and you still cannot login try using your telephone number (no dashes, no spaces) as your login ID. If that doesn't work and you believe you had an account with us, simply email customer service to find out if the account was closed or if you should re-register. You will need to supply us with the information below, so we can search our database for your registration.
    What ever you do, if you are having trouble logging in, DO NOT re-register unless we have instructed you to do so. Registering again will only complicate the issue. Please let us know if you have re-registered and when. If you have, we would need the information below for both; your old registration and your new registration. Give us as much information as you can remember. The more information you give us the better chance we'll have of finding your old registration.

Full Name:
Nickname you may have used:
Street:
Town:
State:
Zip:
Any/All phone numbers you may have given us:
Log In ID (if you remember it):
Lister/Seller Name:
Any/All email addresses you may have given us:
Membership level:

FAQs Index      Top of Page


 

Advertising / Ads (Outside & Commercial Advertising, Pay-Per-Click, Affiliate Program)

Q. Do you accept commercial (outside) advertisements on GunsAmerica?
A. Yes. Please click on this link for information about advertising on GunsAmerica.

Q. What's the difference between ads and listings?
A. Sometimes the two words are interchangeable so it can be confusing. On GunsAmerica when we refer to "listings" we're referring to Traditional Classified Ads, Offers Only (a.k.a. Best Accepted Offers) Ads, and Auctions. These are usually posted by gun dealers, collectors, and/or other private citizens and non-commercial traders and sellers. With listings, all of the information about the listing, and the means to contact the seller, is found on and done through the GunsAmerica website. While ads, or advertisements, are commercial ads (text links like the kind you might see in the right margin when you do a Google search). When you click on these links they may take you to a GA listing for that advertiser OR to a website outside of GunsAmerica. GunsAmerica allows commercial ads we feel will be of interest to our members.

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Q. What is an "outside" advertiser?
A. The name "outside" advertiser traditionally comes from the fact that the link usually brings you to a place outside the website the advertisement is on. GunsAmerica allows select commercial (outside) advertisers if we feel will be of interest to our members.

Q. I've been to the Advertiser's login page, and read the "Get Started Now" pop up synopsis, but I still have questions. Who do I contact?
A. If you received an email about advertising please REPLY to that email for the quickest and most accurate answers. If you no longer have that email you can email customer service (see "contact" link at bottom of any page). Please include in your email some basics about you, your company, and if you have any specific questions. Someone will respond within a few hours or the next business day (if contacted within business hours).

Q. My question about advertising and affiliate programs wasn't answered here. Who do I contact?
A. Please
click on this link for information.

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Auctions

> Auctions can NOT be changed, modified, edited, or altered. And they cannot be ended early without consequence.
> Deleting or closing an Auction, before it has run its course and without permission from GunsAmerica, may result in a penalty fee or suspension of your account.
> Deleting an Auction does NOT automatically void your responsibility to pay any posting fees related to that auction. That decision is up to the discretion of GunsAmerica and will be decided on a case by case basis.
> If you listed an Auction and notice a mistake you MUST contact customer service immediately for assistance (see the link at the bottom of any page) BEFORE there are any bids or offers.
> If you list an item for Auction on GunsAmerica you are committing that item to be available for the duration of the Auction and you must make the item available to the winner of the Auction.
> Sellers who make a habit out of ending Auctions early, asking for changes, or withdrawing the availability of an item in an Auction may incur penalty fees or suspension of their account.

FAQs Index      Top of Page

Q. How do I create an Auction listing?
A. Creating (posting) an Auction or Approved Bidder Auction is very easy, however there are a few steps you need to take before you post any listing.
* Make sure you know exactly what you want to say; how you want to describe your item or service. Use keywords related to the item/service that will help GunsAmerica's search engine find your ad as well as other search engines such a Google, Yahoo, and MSN.
* Take a clear photo of your item or photos related to a service. The bigger the better but make sure it is clear, in focus, detailed, and less than 1.5 MB, in .jpg form. We recommend one wide shot plus close ups of key points and features.
* Know how much the item/service is worth; how much you want to charge for the item/service and how much it will cost for shipping.
* Familiarize yourself with all federal, state, and local laws regarding the selling and shipping of firearms including (but not limited to) if you need to use an FFL dealer to ship an item.
* Once you've done your research, taken your photos, and know the laws and regulations you are ready to post your item or service.
1. Click on any SELL NOW or START SELLING link or button.
2. Choose the Auction listing type, and then check off the Approved Bidder Auction if desired.
3. Follow any prompts and fill in all information that pertains to your item; title, condition, price, duration of listing, and description of the item. You can also chose to offer members a BUY IT NOW feature.
NOTE ABOUT CONTENT: You are not allowed to place contact information, phone numbers, website names, email addresses, or any HTML in your listings.
4. Upload any photos you have. (The first one is free)
Please visit the FEEs page for details.
NOTE ABOUT PHOTOS: A common mistake is to click on the browse button to place the photo in the list of photos BUT then forget to actually click on the "Upload" button. Be careful, because once you list your auction it can NOT be edited or altered in any way.
5. Choose any Advanced Special Features you want. (Special Features are available at additional cost)

Please visit the FEEs page for details.
6. Click on post and you're good to go! (You may have to scroll to the right so see the post button) And remember, Auctions can NOT be edited or modified later. Auctions cannot be ended early (unless you chose the BUY IT NOW option and a member uses this option) You MUST take care and make sure your choices and what you type is exactly what you want.
* Your auction can be seen by you immediately when you use the "click here" link on the "Your post is complete!" page (that's the page with the father and son at the shooting range) but your auction will not go live for all to see for about 1 hour. If you do not see the changes you made after waiting one full hour please clear your browser cache (see the Technical or Trouble Shooting link in this FAQs) before contacting us.

* IF YOU MADE A MISTAKE ON YOUR AUCTION listing you can NOT make changes!! Contact customer service immediately for assistance. Be sure to send us the listing number and the exact reason for wanting to delete or end an auction. Repeated requests for deleting auctions or early closings may result in a penalty fee OR closure of your account. It is very important you take the time to list your auction carefully!

FAQs Index      Top of Page

Q. How does an Auction work?
A. An Auction means that there is no pre-determined final sale price. Potential buyers will "bid" and at the end of the auction period, often right down to the last second, the highest bidder will "win" the right to buy for its final price.

> The seller posts an auction for a predetermined time period (it cannot be ended early unless using BUY IT NOW ).
> Members place bids during the time the auction is posted - right until the last second of the last day.
> The seller can view bids by going to their My GunsAmerica home page, hover over Selling, click on My Auctions, and then click on the number of bids there are (to the right of the auction title and price) under the "BIDS" column.
> At the end of the auction the highest bidder wins the right to purchase the item (of course all laws and regulations must be followed for them to actually make the purchase).
> If the BUY IT NOW choice was offered by the seller (optional), and a member uses it, the auction and bidding ends at that time and that member wins the right to purchase the item immediately.

Advantages:
* Auctions have emotion and a sense of urgency and competition, which can make people pay more than you anticipated or would ask for in a traditional classified ad.
* You can put a "reserve" or "BUY IT NOW " option on it so you don't sell it for less than you want.
Disadvantages:
* Auctions tend to bring about more "buyer's remorse" than when an item is purchased through a classified ad because of the emotion surrounding the competition to buy. This can cause more returns and/or complaints.
* Auctions generally do not last as long as classified ads (classifieds can run for months, waiting for the right price or the right buyer) which means the right buyer might not come along for your auction before it ends.
* You don't know, until the auction is over and it's time to collect money and ship, if the person who won a gun is legally allowed to own or receive shipment. (see Approved Bidder Auction below)
* You cannot end an auction early!
* Once the auction is posted you cannot make changes to the listing. This is a common rule in the world of auctions. This is done to be fair to anyone who has bid or who has plans to bid.
Who Can Post:
Only Verified, Gold, and Trusted members can post an auction.
Fees:
Auctions, unlike basic bare-bones classified ads, have some small up-front posting fees (due even if the item does not sell). There are also after sale fees on Auctions (just like the other types of ads), but only if you sell the item.
Who Can Bid:
All registered members are generally eligible to bid on auctions BUT we have introduced a new feature where the seller ultimately gets to choose what member level can bid on each of their auctions (same for all listings).

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Q. What is an Approved Bidder Auction and how does it work?
A. An Approved Bidder Auction is just like regular auctions with one major difference; the seller gets to pre-qualify bidders before they can bid. This type of auction is primarily for EXPENSIVE or RARE guns because most people will not take the time to register as an approved bidder to bid on a common gun. (A check box for this listing choice will appear if you chose auctions on the "Select a Listing Type" page ). All other aspects apply to an Approved Bidder Auction that apply to a regular auction.

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Q. How do I make changes to (edit) or end my Auction?
A. You cannot edit, change, or add information to an auction. You cannot end an auction early. This is to level the playing field for everyone; making it fair to bidders and potential bidders. This is a common rule the world of auctions - whether the auction is held online or in a barn - NO changes.

* IF YOU MADE A MISTAKE ON YOUR AUCTION listing you can NOT make changes. Contact customer service immediately for assistance. Be sure to send us the listing number and the exact reason for wanting to delete or end an auction. Repeated requests for deleting auctions or early closings may result in a penalty fee OR closure of your account. It is very important you take the time to list your auction carefully!

Q. I want to change my Auction to a Classified Ad, E-Z Ad, or Offers Only Ad. How do I do this?
A. You cannot do this because Auctions and Offers Only type listings cannot be modified.

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Q. I want to relist a closed/ended Auction but I want to change the listing type. How do I do this?
A. To relist an item as a new listing type:
* Login and go to the My GunsAmerica.
* Hover over Selling in the menu at left.
* Click on My Auctions.
* Choose filter by "Ended" (only open/active listings are displayed by default).
* Click the Options link of the listing you want to relist/renew.
* Click on renew - DO NOT POST yet.
* Scroll down to the bottom of the listing creation page and click on Change Category or Listing Type button.
* Change the listing type and follow the prompts as you would when you first list an item.
* Be sure to click the POST (not "save") button when you're done.

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Q. Help! I can't find my auctions in my control panel!!

Due to the different nature of how auctions are managed, Auctions are now listed in a separate section of your control panel. They are no longer listed together with Classifieds, E-Z Ads, and Offers Only listings. You can view and manage all of your Auctions by clicking on the My Auctions link under the Selling section of your control panel (menu at left when on My GunsAmerica).

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Q. Can you tell me why an Auction closed or comes up as "invalid"?
A. If an Auction "closed" that means it came to an end of it's allotted run, with or without a winner. If there is a winner this information will be displayed in the Auction listing and the winner will be notified via the GA messaging system. If an Auction comes up as invalid it could simply be that the Auction came to a close and was deleted from the system.
    Or, on very rare occasions, if an Auction comes up as "invalid" it could be something happened either with the seller, the listing, or the with the item listed for auction, and the Auction had to be closed early. It could be there was a problem with the listing, a problem with the item, or any other reason.
    If an Auction listing comes up as "invalid" or closed you should
assume it is no longer available. If you are a buyer and have paid for an item or if you were officially declared the "winner" and the auction is now "invalid" or closed AND you are having trouble with the transaction please contact the seller using the GA messaging system - you should have already received a message stating you are the accepted buyer or winner in the messaging section of your GA account panel. You should also view the Communication/Messaging section of this FAQs.

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Q. How do I report an item I sold in an Auction?
A. For
Auctions the system will automatically generate a "sold item" invoice for you when the auction comes to a close and there is a winning bidder. If the auction came to a close without a winner but you sold the item through GunsAmerica anyway, please contact customer service for help.

Q. How do I just close an Auction?
A. For
Auctions the system will automatically close the listing when the auction comes to an end. You cannot end/close an auction early. If you feel you must close an auction early please contact customer service.

Q. How do I report an item sold, after an Auction closes, if there was no winner?
A. If your Auction has no winner, but you choose to sell to an under bidder for a lesser price OR to someone who did not bid, you will need to relist the item as a Classified Ad.

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For more information see the Managing Listings section of this FAQs.


 

Billing / Invoices / Payment / Credit Cards / Checks
All MEMBERS Are Responsible For:

* Familiarizing yourself with all fees BEFORE posting a listing or using our services.
* Checking your invoice page regularly and checking the details of your invoices.
* Making sure payment of all invoices is made on time and by following the payment instructions.
* Immediately reporting any invoice you feel is incorrect by following the instructions in this FAQs.
* Requesting refunds in a timely manner by following the instructions in this FAQs.
* No matter why you feel you should not pay an invoice you MUST NOT ignore an invoice.

Q. How do I see what my invoice is for?
A.
HOW TO OPEN & READ AN INVOICE:
* Log In.
* Click on My GunsAmerica.
* Hover over Accounting in the menu at left.
* Click on Invoices.
* Click on an invoice number, this will open the invoice.
* The fees and what they are for are listed inside the invoice. If you do not understand the fees, visit the
FEEs page.
* To see the actual listing the invoice pertains to, click on "view". As long as you have not deleted the listing from your account, you'll be able to see it.

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Q. How do I pay my membership fees and other invoices?

HOW TO PAY AN INVOICE:
First, make sure you know and understand your payment terms, before making any payment.
Most members are on "auto-pay" by credit card payment terms. This means you are required to enter a credit or debit card on file (secure) and all (or some) invoices are charged to that card when they come due, or monthly. It's important you know and understand your payment terms so that you don't send a check or money order and have your credit card charged for the same invoices. Your payment terms will be displayed on your Invoices page; just hover over the blue info icon on your invoices page for an explanation of your payment terms.

NOTE: Members do not choose their payment terms - your payment terms are assigned to you by GunsAmerica. All members must make payment according to their assigned payment terms. If you would like to change your payment terms, send your request to customer service.

TO PAY BY CREDIT CARD (if not on automatic payment terms):
> Log In.
> Click on My GunsAmerica.
> Hover over Accounting in the menu at left.
> Click on the Invoices link.
> If an invoice is open (not paid) there will be an empty check box to the left of the invoice number.
> Click on the box to the left of the invoice you want to pay, to place a check mark in the box.

> Click on the "Pay By CC" button.
> If you have a credit card on file a small pop up window will appear with your credit card information, the list of invoice numbers you checked off, and the total of those invoices.
> If you need to add a credit card to your account, click on the "Credit Cards" link in the left menu (under accounting) and fill out the credit card form.

TO PAY BY CHECK OR MONEY ORDER (if not on automatic payment terms):
>
Log In.
> Click on My GunsAmerica.
> Hover over Accounting in the menu at left.
> Click on the Invoices link.
> If an invoice is open (not paid) there will be an empty check box to the left of the invoice number.
> Click on the box to the left of the invoice you want to pay, to place a check mark in the box.

> Click on the "Pay By Check" button.
> You will then be brought to directions for mailing a check or money order payment. BE SURE TO SEND A PRINT OUT OF THE PAYMENT PAGE AND WRITE ALL INVOICE NUMBERS ON THE FACE OF YOUR CHECK OR MONEY ORDER!!
(please write invoice numbers on your check just in case the check gets separated from your payment page during mailing)

IF YOU HAVE GA CREDIT:
* If you have GA Credit this credit may NOT automatically be applied to any outstanding invoice(s). To make sure your GA Credit is applied please contact customer service via email when you a ready to use it OR state how you would like to use credit when you send other payment by mail.

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Q. I sold something, but I don't see an invoice. Will GunsAmerica email it to me?
A. Actual invoices are not emailed. We only email notifications that an invoice has been generated, an auction won, an offer accepted, etc. All invoices (with details, ready to print) are placed in your account under the Accounting section of your My GunsAmerica home page (formerly known as your "control panel").

Important Note: You will NOT get an invoice (or be able to get/receive feedback) for an item sold in a Classified Ad or Offers Only listing if you have not used the "offers" system. All sellers must use the offers system for Classifieds and Offers Only listings to generate invoices and confirm & finalize sales - no exceptions. Failure to do so may result in the suspension of your account.

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Q. Will I get an email when I pay my bill, to confirm payment is received?
A. At this time we do not email payment receipt of payment made or received, although this is a feature we may be offering in the near future.

Q. Do I have to use a credit card? Or can I pay by check or money order?
A. Payment terms are set and determined by GunsAmerica. Most members' payment terms are auto-pay, by credit card on file, by default. Your payment terms will be displayed on your invoices page with an info icon next to it that gives you details about your payment terms. If you do not have an automatic credit card payment agreement set up, you can pay your GunsAmerica invoices with a check or money order. Check and money order payments for invoices that are due and payable "immediately" (like special features) must reach us within 2 weeks or you will most likely get a past due notice. If you are unsure of or do not understand your payment agreement, please contact customer service for more information.

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Q. Do you accept debits/check cards?
A. Yes, GunsAmerica accepts debit/check cards, which carry the VISA or MasterCard logo, for payment in place of regular credit cards. See important note below.

IMPORTANT NOTE: Most businesses, including GunsAmerica, that accept any kind of card will "validate" the card when you first enter it into the system or with your first payment. To validate the card a temporary charge of $1 or more will be held against your account. This is not a true charge and will be removed/refunded within a few hours or a few days. BUT it is important to keep this in mind for two reasons: 1) We don't want you to think the validation is a true charge or that we are overcharging you. And 2) You want to make sure you have enough funds in the account to allow for these types of validations because even though they are not true "charges" they will temporarily tie up that amount of money (over and above the actually invoice you are paying) for up to a few days. Again, this is a common and accepted business practice that many business now follow. If you have questions about this type of "validation" please contact the bank you get your card from.
* We strongly caution anyone who is using a debit/check card NOT to do so if you do not have enough funds in your account to allow for these validations and any invoices you may incur but not plan for.

* Keep in mind, GunsAmerica does NOT collect payment for items purchased from sellers. You must contact the seller of the item you are interested in for instructions on the what's and how's to pay for that item. GunsAmerica is not involved in any transaction between buyer and seller (pre or post sale).

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Q. I don't like to use my credit card on the Internet. How can I pay GunsAmerica by mail?
A. Please keep in mind GunsAmerica sets the payment terms for it's members. That means payment needs to be made as per GunsAmerica policy with the payment terms you have been assigned. If you are on immediate or monthly payment terms that requires a credit card but you are not comfortable entering your credit card online please contact us and explain the situation. You will be required to keep a credit card on file with us, however we will be able to find a way for you to transmit the information in a way that will make you more comfortable.

The great majority of members participate in auto-pay with credit card on file by default. If you're not sure what your payment agreement is you . Your payment terms will be displayed on your invoices page with an info icon next to it that gives you details about your payment terms.

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Q. Can I pay my invoices all at once or certain invoices before others?
A. All invoices must be paid by the due date shown on your invoices page. If you are set up for auto-pay by credit card, your invoices will be charged per day, per week, or per month (depending on your individual payment agreement). If you pay by check, all invoices are due on the date posted in red (due date) unless you have an agreement with GunsAmerica that allows you to pay every 30 days. For specific information on your personal payment terms, hover over the info icon next to your payment terms on your invoices page, or contact customer service.

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Q. What does  "do not have payment methods in the system" mean?
A. The payment methods are for use in paying monthly membership fees and/or listing and auction fees with a credit card. Your credit card information can be added, found, and changed, by going to My GunsAmerica, Accounting, and clicking on the Credit Cards link.

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Q. What's the advantage to adding payment methods?
A. Entering your payment method allows you to manually pay invoices and not have to enter your payment information again and again each time you pay an invoice OR it means your invoices will be automatically charged to your credit card - depending on the payment agreement you have with GunsAmerica. Nearly all members have an auto-pay agreement by default. We find most members like auto-pay because it makes things much easier. For specific information on your payment terms see your invoices page. To arrange or change to  specific payment terms, please contact customer service.

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Q. What are the different kinds of payment terms, how do the work, how is this decided?

A. There are two kinds of payment terms: automatic payment by credit card or as needed payment by check, money order, or credit card. Most members are on credit card auto-payment by default. And some have a combination of both (monthly membership fees on auto-pay, all other invoices are paid as needed by check or cc).

The decision as to what payment plan you are on is made at the sole discretion of GunsAmerica, however if you prefer one payment plan over another you can request a review of your payment terms with the possibility of making a change.

Auto-Pay By Credit Card:
* You keep a credit card on file and your invoices are charged to that card automatically. You do not have to worry about payment due dates.
* Your invoices are charged as they come due (daily, weekly, or monthly) OR they may be charged once monthly. Most members are on the "as they come due" payment plan by default. Monthly payments are usually reserved for Gold Sellers and/or commercial dealers with a long history of regular payment with us or who have industry references. This is a common practice in the business world - to give a 30 day payment plan to commercial businesses with a good payment record.
* No information is kept on the Internet, your complete credit card number is not available to anyone but the credit card processing agency that works with your bank or credit card company.

Pay By Check or Money Order (or credit card as needed):
* When your payment agreement is "by check" you are responsible for keeping track of the due dates of every invoice and making sure payment is made on time. You must also go through the manual process of checking off invoices, printing the payment page, writing invoices numbers on checks, or paying each invoice as it comes due with a credit card, etc. This can become a bit difficult if you have many invoices, have a tendency to forget to log in and review your invoices, or simply don't have the time.
* Just like with credit card auto-payment, some sellers that pay by manually are given the option of paying all of their invoices monthly. But again, this type of payment plan is usually reserved for long time sellers and/or commercial businesses
and it not a decision the member makes. Payment terms are decided by GunsAmerica. If you have not been told you're payment terms are "monthly" then you are expected to make sure your payments are made before an invoice becomes past due.
* If you are not on a monthly payment plan then payment of special feature invoices and auction posting invoices are especially urgent since the are due "immediately". This means you should get that check out in the mail about the same day you post the listing that generated the invoice or manually pay using a credit card.
* When you are on the pay by check plan you can pay manually by credit card BUT just placing your credit card on file does not make the payment to your invoices. When you are on the "pay by check" payment plan you must go through the payment steps outlined above (and on the invoice page).
* If you would like your invoices to be automatically charged to your credit card please contact customer service and request this.

No matter what payment plan you are on you can always review your invoices AND your payment history by logging in and going to the Accounting section at you My GunsAmerica home page.

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Q. How do I add or change a credit card on file?
A. Currently, to "edit" or change credit card information you must delete the old information completely and enter the updated information as a "new" card. While in the Accounting section, click on Credit Cards then delete or add a card as needed.
     There will be a field for a CVH code. With most cards the CVH code is the three digit security code found on the back of your credit card, to the right of your credit card account number. On AMEX it will be a four digit number on the front of your card.

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Q. How do I create an Invoice for my customer, for an item I sold?
A. GunsAmerica does not currently offer a feature to help you create an invoice for your customers. You will need to create one yourself in an email or with a word processing program like Microsoft Word. If you are a private seller and not familiar with invoicing, you may want to Google the words "create an invoice" for more information.

Q. How do I pay for an item I bought from a seller?
A.
The seller is expected to give you this information. If you do not understand the instructions the seller gave you or if the seller has not given you payment information you should contact the seller by replying to an existing message from the seller (found in your GA messaging system) OR use the Ask Seller a Question button in the listing or in any of the seller's other listings. For more information click on the Contacting Sellers or Seller Does Not Respond link here in the FAQs.
Important Note: NEVER pay for a gun using PayPal. PayPal does NOT allow this and if they catch you doing it they can freeze your PayPal account. Yes, they have been known to do this.

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Q. Can / Should I use an escrow or bonding service to pay for what I want to buy?
A. First and foremost please remember GunsAmerica is not involved in transactions between buyer and seller (pre or post sale) so we cannot tell you if you can or should use escrow/bonding or not. That is up to you and the seller to work out between you. Usually the seller picks the payment policy and explains the options to the buyer. If the seller does not offer a payment option you would like to use, like escrow, you can of course ask if they are willing to do this. If you do not agree with the seller's payment policy you should not purchase from that seller.

About Escrow Services and Bonding Services.
    You might want to consider using an escrow service, or purchasing from a bonded (or insured) seller, if you are purchasing a high priced item from someone you do not know or have never done business with before. We explain these options to you not because we recommend them (that is totally up to you and the seller) but because we want to give you as much information as you might need to make an informed decision.

Escrow Services: An escrow service accepts and holds payment from a buyer until the buyer receives and approves the merchandise the seller sends. Only then will the escrow service forward your payment to the seller. You, the buyer pays the escrow service a fee for this, which is usually a percentage of the cost of the item. Before using an escrow service, both the buyer and the seller should verify that it is a legitimate, reputable company. There should be no mistaking that you both agree to use a particular escrow service.

Buying from a Bonded (or insured) Seller: Some sellers may tell you they are bonded or insured so escrow isn't needed. If a you intend to rely on a seller’s bonded/insured status you should investigate the legitimacy of the seller's bonding/insurance company AND then make sure the seller really is certified by that company. But keep in mind; if there is a dispute between you and the seller you most likely will have to follow a specific resolution process (outlined by the bonding/insurance company) before being able to even submit a claim to the bonding/insurance company. Protection is not automatic or guaranteed. You should also keep in mind that it is the seller who pays for the bonding/insurance and there is no guarantee there is no prejudice involved there.

WARNING: There are scams out there that involve fake escrow services or fraudulent sellers stating they are bonded but are not. Do your research and be sure to verify ALL information before handing over your hard earned cash!!

NOTE: Another option, when buying a high ticket item from a stranger, or over the Internet, is to use your credit card (not debit card). When you use the average credit card every purchase you make is in some way protected by your credit card company. Check with your credit card company/bank to be sure how these options work and if this option is for you.

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Q. How are invoices generated?
A. Invoices are generated mainly by the actions of the member (seller or buyer).
* If you upgrade your membership from Free Basic to Verified, Gold, or Trusted - see FEEs page for details.
* If you choose any Advanced Special Features for ANY listing - see FEEs page for details.
* If you list/post an Auction - see FEEs page for details.
* If you accept an "offer to buy" or if a buyer accepts your "offer to sell" - see FAQs on Classifieds & E-Z ads.
*
If an Auction or Offers Only ad closes with a winning bid/offer.

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Q. How do I report an item I sold so I can pay the GunsAmerica fee?
A. For
Auctions the system will automatically generate a "sold item" invoice for you when the auction comes to a close and there is a winning bidder. If you chose to allow BUY IT NOW in your auction you will need to follow the HOW TO for Classified Ads below.
A. For
Offers Only and Classifieds the system will automatically generate a "sold item" invoice for you whey you accept an "offer to buy" OR if a member accepts your "offer to sell".
A. For E-Z Ads - you do not need to report a sale.

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Q. How to I just close a listing that I did not sell?
A. For
Auctions the system will automatically close the listing when the auction comes to an end. You cannot end/close an auction early. If you feel you must close an auction early please contact customer service.
A. For
Offers Only listings the system will automatically close the listing when the Offer comes to an end. Just like an Auction, you cannot end/close an Offers Only listing early. If you feel you must close an Offer early please see the Offers Only section of this FAQs.
A. For
Traditional Classified Ads Please see the HOW TO below.

HOW TO CLOSE A CLASSIFIED (or E-Z Ad) LISTING:
* Log in.
* Click My GunsAmerica.
* Hover over Selling in the menu at left, and click on My Selling.
* Find your listing, (you can enter the GA listing # in the Find a Listing search box just above the listings).
* Click on the "Options" link to the far right of the listing and click on "no longer available".
* The listing will close but will still be in your account to renew later if you wish.

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FAILED CHARGES NOTICE

Q. I was sent a "failed charges" email notice. Why? What is this?
A. A "failed charge" notice would be sent to you only if you have auto-payment terms (your invoices are automatically charged to a credit card on file weekly or monthly, as most members are) and a charge was attempted and failed. We are not informed by the credit card reporting agency or bank as to why the charge failed so we cannot tell you "why". There is no need to be upset or angry or be embarrassed or apologize. We understand "stuff" happens. All we ask is that you take action to remedy the situation. Please see the Q&A below for more information.

Q. What do I need to do if I get a failed charge notice? How do I fix this?
A. You do not necessarily have to contact us. Please follow the instructions below:

Check to see if the expiration date has past on the card you have on file in your GunsAmerica account. If that's all it is you will then need to:
1. Delete the old card information and enter the information again, with the updated expiration date (see the HOW TOs below).
2. Activate the new card information in our system by manually making payment for any invoice that is due or past due (see the HOW TOs below). Auto-payment will resume with the next billing cycle.

If the expiration date was not the reason for the failed charge you will need to contact the issuer of your card and ask them why the charge failed. We are not given that information. We cannot tell you "why". Based on the information they give you, you should do one of the following:
1. If they say there is no problem OR the problem is resolved you will need to test the card information in your GunsAmerica account by manually making payment for any invoice that is due or past due (see the HOW TO PAY INVOICES below). If it works, and you get a "Thank you for your payment" message, auto-payment will resume with the next billing cycle. If it does not work see # 2.
2. If there is a problem that cannot be immediately resolved with the card you will need to remove the old card in your GunsAmerica account and place a new card on file (follow HOW TO UPDATE/CHANGE CREDIT CARD INFO below).

HOW TO UPDATE/CHANGE CREDIT CARD INFO:
* Login
* Click on My GunsAmerica.
* Hover over Accounting in the menu at left.
* Click on Credit Cards.
* Delete the old card (yes, even if just the expiration date needs to be changed)
* Add new card information.
* If there are past due invoices in your account you must now activate the new card information in our system by manually making payment for any invoice that is due or past due (see the HOW TO below). Auto-payment will resume with the next billing cycle.

HOW TO MANUALLY PAY INVOICES, with your CREDIT CARD ON FILE:
> Hover over Accounting in the menu at left.
> Click on Invoices to bring up all invoices.
> If an invoice is open (not paid) there will be a small box to the left of the listing.
> Click on the box to the left of the invoice you want to pay, to place a check mark in the box.
> Click on the "Pay By CC" button.
> A small window will open with your credit card and invoice information.
> Click on the Make Payment button.

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DAYS PAST DUE NOTICES (30, 45, or 60 days)

Q. Why am I getting an past due notice when I have credit in my account?
A. GA credit is not always automatically applied to open invoices. Please contact customer service and ask them to apply the credit for you.

Q. I was sent a "past due" email notice. Why? What is this?
A. Simply put, a "past due" notice would be sent to you only if you have invoices in your account that are
showing as past due in your account.
    This can happen if you did not realize you had an invoice to pay, or you thought you paid it, or you sent a check and you did not use the
Pay By Check button on your invoices page to record payment (important you do this to avoid past due notices), or payment has not yet been received (lost in the mail?) or has not yet been applied to your account (deposited and cashed, but no invoice number or way to identify your account on the check), or any other number of reasons.
    There is no need to be upset or angry or be embarrassed or apologize. We understand "stuff" happens. But understand we must send notices. We must do what we can to get invoices paid on a timely basis. Not because we're money hungry or greedy, but because it is a fact of life that businesses can't run without capitol. If you get a past due notice all we ask is that you take proper action to remedy the situation. Please see the Q&A below for more information.

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Q. Why did I get a 30 day "past due" notice when I never got the original invoice in the first place?
A. The original invoice for any special feature fees or Auction posting fees are sent to you moments after the listing is posted. Usually this is combined with your "
Posting Complete" notice that confirms the item you listed had just been posted. Also, if you add on special features later, you will get a similar notice by email.
    Whether or not you actually
get the notice by email is not under our control. We control sending the notice out. You are responsible for making sure you can "get" it.
    Email notices may be missed (accidentally deleted) or blocked (by you or your ISP or your email provider) or sent to a Spam folder. Ether way, you the member, are responsible for making sure you can receive and read the emails we send to you. So we cannot tell you "why" you did not get any particular notice. That is something you need to figure out and resolve. See the Communications/Messaging section of this FAQs for more information.

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Q. Why did I get a 45 day "past due" notice when I never got the 30 day notice?
Q. Why did I get a 60 day "past due" notice when I never got the 45 day notice?
A. The first notice we send is the 30 day past due, then the 45 day, then the 60 day.
Whether or not you actually
get the notice is not under our control. We control sending the notice. You are responsible for making sure you can "get" it.
    Email notices may be missed (accidentally deleted) or blocked (by you or your ISP or your email provider) or sent to a Spam folder. Ether way, you the member, are responsible for making sure you can receive and read the emails we send to you. So we cannot tell you "why" you did not get any particular notice. That is something you need to figure out and resolve. See the Communications/Messaging/Email section of this FAQs for more information.
    Regardless of why you did not get a previous notice, there is no need to be upset, or get angry or be embarrassed or apologize. We understand "stuff" happens. But understand we must send notices. We must do what we can to get invoices paid on a timely basis. Not because we're money hungry or greedy, but because it is a fact of life that businesses can't run without capitol. All we ask is that you take proper action to remedy the situation. Please see the Q&A below for more information.

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Q. I thought my invoices were automatically charged to my credit card. What happened? How do we fix this?
A. You do not necessarily have to contact us. Please follow the instructions below:

First check to see what your payment terms are. You can find this information on your Invoices page, next to your total balance due (above the invoice list). If your payment terms do not indicate automatic payment by credit card and you feel it should, or would like it to, please contact customer service with your request. If your payment terms are in fact set for automatic payment by credit card on file but you have past due invoices, follow the steps below.

Check to see if the expiration date has past on the card you have on file in your GunsAmerica account. If that's all it is you will then need to:
1. Delete the old card information and enter the information again, with the updated expiration date (just use the "delete" and "add new" links/buttons, see the HOW TOs below).
2. Activate the new card information in our system by manually making payment for any invoice that is due or past due (see the HOW TOs below).
3. If you do in fact have auto-charge payment terms the auto-payment will resume with the next billing cycle. If you aren't sure if you have auto payment set up or not, contact customer service and ask (see link at the bottom of any page).

If the expiration date of your credit card was not the reason your invoices weren't paid and you thought (or want) your invoices to be automatically charged to the card on file, you can attempt to make payment by credit card manully. If that does not work, contact your bank.

If your received a "failed charges" message when you logged in please see the Q&A about failed charges above.

HOW TO UPDATE/CHANGE CREDIT CARD INFO:
* Login
* Click on My GunsAmerica.
* Hover over Accounting in the menu at left.
* Click on Credit Cards.
* Delete the old card (yes, even if just the expiration date needs to be changed)
* Add new card information.
* If there are past due invoices in your account you must now activate the new card information in our system by manually making payment for any invoice that is due or past due (see the HOW TO below). Auto-payment will resume with the next billing cycle.

HOW TO MANUALLY PAY INVOICES, with your CREDIT CARD ON FILE:
> Hover over Accounting in the menu at left.
> Click on Invoices to bring up all invoices.
> If an invoice is open (not paid) there will be a small box to the left of the listing.
> Click on the box to the left of the invoice you want to pay, to place a check mark in the box.
> Click on the "Pay By CC" button.
> A small window will open with your credit card and invoice information.
> Click on the Make Payment button.

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Q. Already Paid? Think an invoice in Wrong? Don't understand why you're being invoiced?
A.
Do NOT just shoot off an email to customer service stating you do not owe us anything. We will only reply by asking you to visit this FAQs and follow the directions found here. Do NOT react by first asking us "what is this for?" We will only reply by asking you to visit this FAQs and follow the directions found here. You must FIRST follow proper procedures for checking the details of your accounting section of your GunsAmerica account. See below for details and for information on how to do this.

HOW TO OPEN, READ, AND UNDERSTAND DETAILS OF AN INVOICE:
* Log In.
* Click on My GunsAmerica.
* Hover over Accounting in the menu at left.
* Click on Invoices.
* Click on an invoice number, this will open the invoice.
* The fees and what they are for are listed inside the invoice. If you do not understand the fees, visit the FEEs page.
* To see the actual listing the invoice pertains to, click on "view". As long as you have not deleted the listing from your account, you'll be able to see it.
(Remember; you are responsible for familiarizing yourself with all fees BEFORE listing, see the
fees page for details)


HOW TO REVIEW PAYMENTS YOU HAVE MADE:
* Log In.
* Click on My GunsAmerica.
* Hover over Accounting.
* Click on Payments.
* There will be a list of payment dates with the total amount paid.
* To see which invoices were paid on that date click on the plus sign + to the left of the date.
* This will reveal a list of all invoices paid with that exact payment.
* You can click on the invoice number to open and view it.
* Keep in mind it can take up to 2 weeks for payments made by mail to show in your account.


WHAT TO DO IF YOU ALREADY PAID AN INVOICE:
If you paid an invoice and it is not yet marked as paid (giving at least 2 weeks for checks and money orders to be applied) please contact customer service (see link at the bottom of any page or reply to the email you received) and send us the details.
So that we can confirm your payment and apply credit to your account, you MUST send the detailed payment information outlined below for EACH invoice in question. Not providing ALL of the detailed information we have requested (below) for each invoice may prevent us from addressing your issue in an accurate and timely manner.

IF PAID BY CREDIT/DEBIT CARD
Invoice number in question:
Exact amount of charge:
Date charged to your account:
Last four digits of the card charged:
Last name on the card charged:

or

IF PAID BY CHECK OR MONEY ORDER (MO)
Invoice number in question:
Number of check or MO:
Name on check or MO:
Amount of check or MO:
Date on the check or MO
About what date the check or MO was mailed:


WHAT TO DO IF YOU FIND AN INCORRECT INVOICE:
> Do not ignore an invoice if you feel it is incorrect.
> If you feel an invoice is incorrect or invalid for some reason other than already paid, please contact customer service and explain in DETAIL.
> You must include the INVOICE NUMBER in question as well as any GA listing number it pertains to, and the detailed reason you feel the invoice is invalid.
> Do not just say, "I don't owe you anything" or "I did not sell anything." as this is not a valid and detailed reason.
> Remember, it is the actions of the member/seller that generates invoices. Please read the HOW INVOICES ARE GENERATED and HOW TO REPORT AN ITEM AS SOLD in this FAQs to understand how/why an invoice may have been generated by mistake.
> If you do not include the invoice number and details your issue cannot be addressed.
> All invoices contain descriptions for fees and the GA listing it pertains to. See the instructions above to know how to open, view, and understand your invoice.
> It is the seller's responsibility to open and view each invoice and review our fees page before contacting GunsAmerica with an invoice inquiry.

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Q. Why am I getting an emailed invoice if it's $0.00?
A. All "posting complete" notices come with a break down of what fees (
if any) have been incurred by that listing. It is not an actual "invoice". It is a "notice" of what fees have been incurred (if any) and if there was a fee it is a notice that an invoice has been generated and placed in your account. (see above for HOW TO on opening and reading invoices in your account) This is our standard "form mail". Therefore, if you incurred no fees it will also tell you this. There is no need for you to respond to a posting complete notice or contact us about it unless you feel there is something wrong (and you've already read this FAQs for answers).

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Q. Why am I getting a Monthly Account Summary if I don't owe anything and I haven't listed or sold anything?
A. We send Monthly Account Summaries to all Verified and Gold members or members who sell or have sold. This summary may include information about sales and listings (if you are a seller), information about your monthly membership fees (if you are a Gold member), and/or it may contain important notices that ALL members need to read. There is no need to respond to this summary. It is not an invoice. If there is an amount due you can consider it as an invoice "reminder" If there is no amount due look for important notices that may be in the email.

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Blogs

Q. The membership page mentions blogs. Where are they?
A. This feature is coming soon.

FAQs Index      Top of Page


 

Buyer Does Not Respond / Buyer Does Not Pay

Q. What am I supposed to do if a buyer does not pay?
A. First and foremost you should make sure your payment instructions are clear and easy to understand and make sure the buyer actually received the instructions. Second, it's important to remember email can be lost, misdirected, or end up in a Spam folder so it is always a good idea to solidify a deal by email AND by phone (once you accept a member's offer to buy you should exchange phone numbers to confirm all and to use just in case email fails). If payment terms were undoubtedly received, and clearly understood, you should attempt to keep friendly and businesslike communications open with the buyer. Angry words and nasty comments will most likely just make matters worse and you can kiss any payment goodbye.
    If, after a reasonable about of time (according to your policies which you clearly spelled out for the buyer), the buyer has not paid for the item he/she agreed to purchase you should consider it a "no sale" and move on. It's not worth further aggravation to get yourself all worked up over it.
    If you incurred an invoice or paid a fee for any part of the listing or sale please click on the Refunds link here in the FAQs to see if you are entitled to a refund (or voided invoice) and how to go about getting it. Do not wait too long. If you need to report a "no sale" or "non payer" to get a refund or voided invoice you must do so immediately. If you wish to leave "bad" feedback for a non-paying member please see the Feedback section of the FAQs.
     The Communications/Messaging section of the FAQs may also be helpful.

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Q. Will GunsAmerica help me collect my money if a buyer does not pay?
A. No, GunsAmerica is not involved in any transaction (pre or post sale). We will NOT get involved in collection of payment for items you sell so please don't ask. This is completely the seller's responsibility. If you are not willing to accept this responsibility please do not list items for sale on GunsAmerica.

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Q. Does GunsAmerica take any action against non paying buyers?
A. Only if the member makes a habit of it or if there was clearly an attempt to scam you. Feel free to report a non payer to us, we will place a note in the member's file, but we will not take any action against the member unless it is clearly a case of fraud/scamming or if it is a regular habit of that member. You may not be informed of the action taken due to privacy issues.

Q. Do I have to pay my fee to GunsAmerica if a buyer does not pay or if a deal falls through?
A. Generally speaking the answer is no, BUT you cannot just ignore an invoice that has been generated. You must report a "no sale" immediately if you expect not to pay for the sale. For more information please click on the Refunds link here in the FAQs.

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Q. What should I do if a buyer does not respond to my email or phone calls?
A. First and foremost make sure the buyer actually received the instructions you sent for payment and/or communications - do not just "assume" they did. Email can be lost, misdirected, or end up in a Spam folder so it is always a good idea to solidify a deal by email AND by phone. (of course, if you made a deal, you exchanged phone numbers with the buyer)
    If you supplied your email AND your phone number you are sure they were undoubtedly received, and clearly understood, you should attempt to continue to communicate with they buyer in a friendly and businesslike manner. Angry words and nasty comments will most likely just make matters worse and you can kiss any payment goodbye.
    If, after a reasonable about of time (according to your policies which you clearly spelled out for the buyer), if the buyer has not contacted you or paid for the item you should consider it a "no sale" and move on. It's not worth further the aggravation to get yourself all worked up over it.
     If you incurred an invoice or paid a fee for any part of the listing or sale please click on the Refunds link here in the FAQs to see if you are entitled to a refund (or voided invoice) and how to go about getting it. Do not wait too long. If you need to report a "no sale" or "non payer" to get a refund or voided invoice you must do so immediately.
     If you wish to leave "bad" feedback for the non-payer please see the Feedback section of the FAQs.

     The Communications/Messaging section of the FAQs is also a must.

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Buying & Bidding

TIPS FOR SAFE BUYING & BIDDING:
> ALWAYS get complete contact information from a seller before you send any payment. This is a MUST. As a buyer you are responsible for doing this. Do not rely on GunsAmerica or anyone else to give you this information. For privacy and other policy reason we cannot give you ANY contact information for any member.
> ALWAYS research a seller's contact information. For details on this please see the FAQs sections Contact and Fraud.
> NEVER pay with cash through the mail. If you pay in cash in person ALWAYS get an official receipt.
> NEVER pay with PayPal - they do not permit the use of their services to purchase firearms and they discover you have done this they may freeze your account and your funds. They have been known to do this.
> If you can pay with a credit card, do so. Paying with a credit card affords you guarantees against fraud that you cannot get with any other kind of payment. Many members ask us if GunsAmerica has a buyer guarantee. The answer is no, your credit card company is in the position to do this for you - utilize this perk!!
> ALWAYS find out, understand, and agree to a seller's terms and refund policy before sending payment.
>
If you don't agree to a seller's terms or if you are not sure if you'll be happy with an item DO NOT BUY.
> Be sure to read the Fraud/Scam section of the FAQs.

FAQs Index     Top of Page

Q. Do I have to be a member to buy or bid?
A. Yes. Basic FREE membership/registration is required to contact sellers, make offers, or bid on auctions.

Q. How do I bid on an auction?
A. Simply decide how much you want to bid and enter your bid for that listing in the box next to the red BID NOW button, click on BID NOW. You will be notified via the GunsAmerica messaging system (with a copy to your regular email) if you are the highest bidder, if you've been out bid, or if you are the winning bidder. See the Auction section of this FAQs for more information.

FAQs Index     Top of Page

Q. How do I buy without bidding?
A. You can only buy without bidding from Classified ads, E-Z ads, OR from Offers Only listings or Auctions that offer the BUY IT NOW option. Sellers can NOT end an auction early if they did not choose to offer the BUY IT NOW feature to bidders. You can choose which types of listings and ads to search for when using Advanced Search. BUT, if you're not sure of the seller's terms or if you have questions about the listing, first use the Ask Seller a Question button located in the listing.

Q. How do I let a seller know I want to buy from a Classified ad?
A. If you know for sure you want the item, and you are willing to pay the price the seller has listed as well as agree to his/her terms, click on the red OFFER TO BUY button. BUT, if you're not sure or if you have any questions, first use the Ask Seller a Question button located in the listing.

FAQs Index     Top of Page

Q. How do I make an offer on an Offers Only listing?
A. Click on the red MAKE AN OFFER button. This will allow you to enter your offer and see if there's been a "best accepted offer" before you. You would of course have to beat that offer OR you can leave the seller a messages like "if previous offer does not work out I'm willing to match it" or similar messages is acceptable. Or, if you want to ask question about the item or discuss the terms/offer or if you have questions about the listing, first use the Ask Seller a Question button located in the listing.

FAQs Index     Top of Page

Q. How can I find and manage offers I made to sellers?
A. To see a list of items you've made OFFERS on:
* Log in.
* Click on My GunsAmerica.
* Hover over Buying, then click on My Buying.
* There you will see listing titles and asking prices, and whether or not the listing is active or closed or if your offer was accepted or rejected.
* While on the My Buying page you can click on the listing title to bring you to the listing.
* The status of your offer will appear to the right of the item on the list.  Click n the Actions link to the right of the offer to view messages from the seller, pick an FFL, mark the item paid, leave feedback, or archive the item.

FAQs Index     Top of Page

Q. What if I buy something and I'm not happy with it?
A. Keep in mind GunsAmerica is not involved in transactions between buyer and seller (pre or post sale). If you are unhappy with something you've purchased you must first and foremost communicate with the seller and follow the seller's return policy and instructions - which you agreed to when you purchased the item. This is MOST important.
     We strongly suggest always keeping open and friendly communications, even if you are angry or unhappy with your purchase. Angry words can only aggravate the situation. We've found that the great majority of sellers are hardworking and honest individuals and/or businessmen and women who will work with you as long as you are abiding by the agreed to return policy and keep a cool head.

FAQs Index     Top of Page

Q. How do I ask a seller a question before bidding or making an offer to buy?
A. Simply click on the Ask Seller a Question button
. This link is located in every listing. You must be registered and logged in to use this feature.

Q. How do I pay for an item I bought from a seller?
A.
The seller is expected to give you this information. If you do not understand the instructions the seller gave you or if the seller has not given you payment information you must contact the seller using the contact information you already have for him/her OR use the Ask Seller a Question
button in any of the seller's listings. If you are not sure how to contact the seller click on the Contacting Sellers link here in the FAQs. Important Note: NEVER pay for a gun or firearms related item using PayPal. PayPal does NOT allow this and if they catch you doing it they can freeze your PayPal account. Yes, they have been known to do this.

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Q. Can / Should I use an escrow or bonding service to pay for what I want to buy?
A. First and foremost please remember GunsAmerica is not involved in transactions between buyer and seller (pre or post sale) so we cannot tell you if you can or should use escrow/bonding or not. That is up to you and the seller to work out between you. Usually the seller picks the payment policy and explains the options to the buyer. If the seller does not offer a payment option you would like to use, like escrow, you can of course ask if they are willing to do this. If you do not agree with the seller's payment policy you should not purchase from that seller.

About Escrow Services and Bonding Services.
    You might want to consider using an escrow service, or purchasing from a bonded (or insured) seller, if you are purchasing a high priced item from someone you do not know or have never done business with before. We explain these options to you not because we recommend them (that is totally up to you and the seller) but because we want to give you as much information as you might need to make an informed decision.

Escrow Services: An escrow service accepts and holds payment from a buyer until the buyer receives and approves the merchandise the seller sends. Only then will the escrow service forward your payment to the seller. You, the buyer pays the escrow service a fee for this, which is usually a percentage of the cost of the item. Before using an escrow service, both the buyer and the seller should verify that it is a legitimate, reputable company. There should be no mistaking that you both agree to use a particular escrow service.

Buying from a Bonded (or insured) Seller: Some sellers may tell you they are bonded or insured so escrow isn't needed. If a you intend to rely on a seller’s bonded/insured status you should investigate the legitimacy of the seller's bonding/insurance company AND then make sure the seller really is certified by that company. But keep in mind; if there is a dispute between you and the seller you most likely will have to follow a specific resolution process (outlined by the bonding/insurance company) before being able to even submit a claim to the bonding/insurance company. Protection is not automatic or guaranteed. You should also keep in mind that it is the seller who pays for the bonding/insurance and there is no guarantee there is no prejudice involved there.

WARNING: There are scams out there that involve fake escrow services or fraudulent sellers stating they are bonded but are not. Do your research and be sure to verify ALL information before handing over your hard earned cash!!

NOTE: Another option, when buying a high ticket item from a stranger, or over the Internet, is using your credit card (not debit card). When you use the average credit card every purchase you make is in some way protected by your credit card company either through something commonly known as a "charge back" process or your card may actually offer purchase protection insurance. Check with your credit card company/bank to be sure how these options work and if this option is for you.

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Q. How old do I have to be to buy a gun or firearm?
A. Each state has different age and eligibility requirements for firearms purchases. Usually the age requirement is between 18 and 21 yrs old. Check with your local authorities for the correct age and requirements in your area.

FAQs Index     Top of Page

Q. How do I know if I can legally buy or sell a gun?
A. Each state has different age and eligibility requirements for firearms purchases and sales. Usually the age requirement is between 18 and 21 yrs old. Check with your local authorities for the correct age and requirements in your area.
     It is the BUYER's responsibility to know their own state and local laws. One way to find out quick is to check with a local licensed firearms dealer (FFL dealer).
     If you can legally own a gun, then you can buy or sell it on GunsAmerica.com. But again, remember you are responsible for familiarizing yourself with and complying with all Federal, state, and local laws when buying or selling and when using this site.
     By Federal law, the person who ships a gun or received the shipment of a gun must be a licensed dealer (FFL Dealer). There are a few exceptions, such as certain antiques or parts. We recommend you check with the ATF, the NRA, and/or a local FFL dealer for details.
     If the buyer/seller is not a licensed dealer, the buyer/seller must make arrangements with a licensed dealer in his state to transfer the firearm. See below for links to more detailed information.

About Selling

About Buying page

ATF web site (this link will open in a new window)

NRA's state-by-state gun laws guide (this link will open in a new window)

Firearm Shipping Guide

Find an FFL Dealer page


 

Classified Listings & E-Z Ads

Q. How do I create a Classified ad/listing?
A. Creating (posting) a Classified Ad is very easy, however there are a few steps you need to take before you post any ad.
* Make sure you know exactly what you want to say; how you want to describe your item or service. Use keywords related to the item/service that will help GunsAmerica's search engine find your ad as well as other search engines such a Google, Yahoo, and MSN.
* Take a clear photo of your item or photos related to a service. The bigger the better but make sure it is clear, in focus, detailed, and less than 1.5 MB, in .jpg form. We recommend one wide shot plus close ups of key points and features.
* Know how much the item/service is worth; how much you want to charge for the item/service and how much it will cost for shipping.
* Familiarize yourself with all federal, state, and local laws regarding the selling and shipping of firearms including (but not limited to) if you need to use an FFL dealer to ship an item.
* Once you've done your research, taken your photos, and know the laws and regulations you are ready to post your item or service.
1. Click on any SELL NOW or START SELLING link or button.
2. Choose the Classified listing type.
3. Follow any prompts and fill in all information that pertains to your item. Make sure you do NOT type a dollar sign in the price field, as this will make your price "invalid".
NOTE ABOUT CONTENT: You are not allowed to place contact information, phone numbers, website names, email addresses, or any HTML in your listings.
4. Upload any photos you have. (The first one is free)
NOTE ABOUT PHOTOS: A common mistake is to click on the browse button to place the photo in the list of photos BUT then forget to actually click on the "Upload" button.
5. Choose any Advanced Special Features you want. (Special Features are available at additional cost)

Please visit the fees page for details.
6. Click on post and you're good to go! (You may have to scroll to the right so see the post button)
* You will be able to view your listing when you use the "click here" link on the "Your post is complete!" page (that's the page with the father and son at the shooting range) but your listing will not go live for all to see for about 1 hour. If you do not see the changes you made after waiting one full hour please clear your browser cache (see the Technical link in this FAQs) before contacting us.

Q. How do I create an E-Z Ad?
A. Same as creating a Classified ad (see above) with two major advantages - With an E-Z Ad you CAN put your phone number and email address in your listing! And, with E-Z Ads the seller can choose to allow anyone (even non-members) to contact them!

FAQs Index      Top of Page

Q. How does a Classified Ad work?
A. A traditional Classified ad on GunsAmerica is very much like a line ad in your local newspaper. You list (describe) what you are selling along with the price and photo(s), and potential buyers will contact you with an offer to buy or ask questions to get more information.
Advantages:
* You pick the price and you retain control.
* Setting a price means you deal with less "low-ballers" wasting your time.
* You can edit or change the ad at any time.
* T
he ad can remain live until the right buyer comes along (if following all policies).
* You don't pay for a basic no-frills Classified Ad until the item is sold. (Except for special features, which may be added for an extra fee and are due and payable immediately, even if the item does not sell, and in addition to any sale fee when it sells.)
Disadvantages:
* A classified ad does not create a sense of urgency like an auction does.
* If you over-price the item, not allowing bids or offers can scare off potential buyers.
Who Can Post:
Under our current policy, any registered member can post a classified ad, although there is a limit to how many you can post before needing to upgrade to Verified or Gold membership.
Fees:
Fees vary, depending on your membership level and any special features you might choose. Please visit the
fees page for details.
Who Can Contact & Buy:
Generally any registered member can contact sellers, but we now have a new feature which lets the seller choose what membership level can make offers on their listings . This opens the playing field a bit but also allows lookyloos and scammers to float in. But you can choose who you deal with; choosing not to deal with those who are not Verified members (credit card verification) or Gold & Trusted members (all Gold & Trusted members are also verified), if wish.

Q. How does an E-Z Ad work?
A. Same as a Classified Ad only with an E-Z Ad anyone can contact you - they don't even have to be a member of GunsAmerica! OR, you can choose to only allow members to contact you. And you don't have to go through the GA messaging system. With the E-Z Ad you have total freedom of choice!

FAQs Index      Top of Page

FAQs Index     Top of Page

Q. What exactly are these Special Features shown when I create a listing?
A. See the Special Features section of this FAQs and/or the FEEs page.

Special features range in price depending on your membership level.
Please visit the fees page for details on the cost of special features.

Q. How do I make changes to (edit) my Classified ad?
A.
HOW TO MODIFY, EDIT or ADD TO a CLASSIFIED LISTING:
* Log in.
* Click on My GunsAmerica.
* Hover over the Selling link in the menu at left, click on My Selling.
* Find your listing, (you can enter the GA listing # in the Find a Listing search box if you have many).
* Click on "Options" to the far right of the listing.
* Click on Modify.
* After you click on Modify you will be brought to another page where you will be able to view the listing details and make changes (this will look just like the from you filled out to create the original listing).
* To CHANGE A CATEGORY click on the "Change Category or Listing Type" button (located at the bottom of the listing page near the post button), click through the category and subcategory boxes, then click on continue.
* When you are done, please be sure to proof read your listing for possible typos, category or listing errors, etc. - better to find them now than later!
* When finished, scroll down the page and click on POST. (clicking on "save" will allow you to finish later, but it will not post your changes and go live)
* Any changes you make can be seen when you use the "click here" link on the "Your post is complete!" page (that's the page with the father and son at the shooting range) but your changes will not go live for all to see for about 1 hour. If you do not see the changes you made after waiting one full hour please clear your browser cache (see the Technical link in this FAQs) before contacting us.

THINK TWICE BEFORE DELETING OR REMOVING A LISTING FROM YOUR ACCOUNT!!
* Once deleted, a listing cannot be retrieved except by an act of congress and a tech search of our archives, and a fee may be applied to retrieve it.
* If you delete a listing and/or any messages related to it we may not be able to help you in a timely manner with billing/invoicing/payment/sales issues.
* You should never delete a listing if the item is still "in play", might be returned, etc.

FAQs Index      Top of Page

Q. I want to change a Classified listing to an Auction or Offers Only. How do I do this?
A.
To change an active Classified listing to an Auction or Offers Only you need to follow the instructions to "modify" as shown above:
* Click on Modify.
* Scroll down to the bottom of the listing creation page and click on Change Category or Listing Type button.
* Change the listing type and follow the prompts as you would when you first list an item.
* Be sure to click the POST button when you're done.

FAQs Index      Top of Page

Q. How do I report an item I sold through a Classified type listing?
A. Any item listed in a Classified Ad is automatically reported as "sold" when you accept an "Offer to Buy" or if the member accepts your "Offer to Sell". An invoice for a sale (your fee payable to GA) is also automatically generated when you accept an offer to buy or if the member accepts your offer to sell. You can no longer manually report an item as sold without using the offers system. For
important information on reporting items sold, and accepting offers, go to the Selling / Sold section of this FAQs.

Q. How to I simply close a Classified Ad type listing, because the item is no longer available or sold outside GunsAmerica?
A. Please see the HOW TO below.

HOW TO CLOSE A CLASSIFIED LISTING:
* Log in.
* Click on My GunsAmerica.
* Hover over Selling, click on My Selling.
* Find your listing, (you can enter the GA listing # in the Find a Listing search box just above the listings).
* Click on the "Options" link to the far right of the listing.
* If you sold the item somewhere else (or if the item is simply no longer available) click on "No Longer Available". This will close the listing without generating an invoice.

FAQs Index      Top of Page

Q. Can you tell me when a Classified Ad was posted or how long it will last?
A. Since Classified Ads can be extended and renewed indefinitely and can be closed at any time, any information we may have would be useless to you since it can change at any time. Therefore researching and supplying this information would be a waste of time and effort.

Q. Why don't Classified Ads have dates on them?
A. We're sent commentary and requests on this subject on a regular basis. People's opinions are split; many sellers & buyers want Classified Ads to be dated, and many don't want dates. Although we do strive to make our members and visitors happy, sometimes it's impossible to make everyone happy, especially when popular opinion is split in this way. So, after a lot of thought we decided
when a Classified Ad was posted and the current length of time it is set for is not really all that important (due to the constant possibility of changes) as long as the information in the listing is accurate.

 

For more information see the Managing Listings section of this FAQs.


 

Communications, Email, and the GA Messaging System

IMPORTANT NOTE TO ALL MEMBERS ABOUT CONTACT INFORMATION:
It has come to our attention that a number of members have old, out of date, invalid, or incorrect email addresses in their GunsAmerica account. This happens for many reasons, for example; typographical errors when the email address was entered, many people use .com when it may need to be .net, they forget to update their account when they change email providers, etc.

There is also a growing problem with members who use Spam filters and do not make provisions to receive email from GunsAmerica and/or from GunsAmerica members who need to exchange messages.

We've also found that many sellers believe their phone number is automatically sent to a member who inquires about a listing, as was once our policy, and therefore the seller does not bother to update their email address or log in to check for messages. Due to privacy & policy changes a seller's/buyer's phone number is no longer automatically sent to members using the GunsAmerica messaging system.

All members are required to and responsible for making sure the email addresses they have in their GunsAmerica account (User and Seller accounts) are valid and can accept email from GunsAmerica. All members are responsible for logging into their GunsAmerica account regularly to check for offers, messages, and replies. Please do NOT rely solely on your email, as emails are known to fail for any number of reasons and ISPs are known to block "gun" related emails. Please do not assume that because you are getting emails from some people that you are getting emails from all who are trying to get through to you. See our "Email" section of the FAQs for more information about email blocking, spam, etc.

The GunsAmerica messaging system is designed as a fail-safe for the reasons stated above. Please make sure you log in and check your account, offers, and messaging system regularly.

We ask all members to please also take the time to log in to their GunsAmerica account and update their email addresses and other contact information. Thank you.

FAQs Index      Top of Page

Q. Why is GunsAmerica recommending I don't use a specific email provider?
A. Many email providers (may or may not be the same as your ISP) will take it upon themselves to block/filter certain emails to you (not all emails, only some emails), without asking if you want them to be blocked. The excuse use is that they are protecting you from Spam, junk mail, porn, etc.
    Good intentions or not, many of these email "protectors" or filters are often programmed in a very imperfect and prejudicial way. They may block anything with certain words in the "from" or "subject" line, or in the text of the email. They may block a website that has been reported for Spamming even if they did not send Spam (happens more often than you might think). They may block a website because it deals with what they consider to be a "dangerous" or "adult" subject like guns or firearms. They may block some emails and not others, and unless someone finds another way to contact you and tell you their emails to you are being blocked, you may have no way of knowing what emails you are NOT getting. But the most important thing to remember is they block emails THEY want to block using an imperfect system, not by your choice, and it is not under your control.
    These email providers often don't let you choose to place certain emails or websites on an "allowed" list. Many don't give you that choice (or they don't make it clear that you can do this). How they get away with this is hard to say, since it is the email equivalent of your local post master choosing what envelopes and packages you will and will not get delivered to your home or office, but still they do get away with it.
    Below is a partial list of email providers who have demonstrated that they will block email without your permission and may not give it's customers control over what to block and what not to block or they may not give clear instructions on how you can gain control over your own email inbox. You may not want to use these email providers if you want to have complete control over what email you do and do not get.

Adelphia.net
AOL.com
CenturyTel.net
Clearwire.net
Earthlink.net (if using the Earthlink Spaminator or SpamBlocker)
Optonline.net (if using the SenderScore.net system)
Verizon.net
Yahoo.com

And the list keeps growing.

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Q. What should I do if my email provider is blocking/filtering emails without my permission?
A. Unfortunately, there's not much you can do unless they give you the option to "
opt out" of the blocking/filter system OR unless they allow you to receive all emails in a "Spam folder" so you can check the folder for emails from "friendly" sources. If they do not give you one of these two options you will never know for sure if you are getting all the emails that are being sent to you.

Q. Why can't I just put GunsAmerica on an allowed list or ask my email provider not to block GunsAmerica?
A. If your email provider blocks/filters emails but you can place specific email addresses or domain names or websites on an "allowed list" that's great, but it's not enough if you do any kind of business on the Internet. If you're a buyer (and inquire to businesses or sellers on the Internet) or if you're a seller (and expect just about anyone to respond to your ads), either way, it is impossible for you to know who may be trying to contact you by email so it will be impossible to put them on your "allowed" list.

FAQs Index      Top of Page

Q. What about the kind of email blocker that sends an email inviting the person who sent me an email to click on a link asking to be on my "approved" list?
A. These types of email protection systems can be very troublesome for many reasons.
* Most businesses send and receive hundreds of emails per day and simply do not have the time to do this. In fact most business will not even bother, it may even be their policy not to take the time to click through the link and sign up on your "approved" list. They feel, and rightfully so, that if you want to do business with them it is
your responsibility to add them to your "approved list." Imagine if this happened in the physical world; if you visited a home improvement store for example, and brought with you someone the salesman needed to talk to first before you would even acknowledge they existed or let them speak. How much help do you think that salesman (or store manager, or cashier) would give you if they first had to get permission to talk to you by asking this person you brought with you if they could. That would be ridiculous. But these emails, that make you click through and ask for permission to communicate with you via email, are the same thing.
* Many people (and businesses) do not feel comfortable clicking on links in emails because they know it may take them to a website that has a virus or worm.

FAQs Index      Top of Page

Q. So, what's the solution? How do I protect myself from Spam and viruses but not block emails from legitimate people and businesses?
A. That's a good question, and a very hard one to answer. The first thing you should know is that you do NOT have to rely on your email provider or ISP to filter Spam and block viruses for you. You can sign up with an email provider that let's you choose and then get a low cost or free software program to do this. But whether or not your emails are filtered by your email provider, your ISP, or an anti-spam/anti-virus software program, the one thing you do want to look for is that they do not block emails without giving YOU the ability to monitor what they're blocking. That means you want all rejected emails to go into a folder you can check (to make sure there's nothing in there you want or need) and then YOU decide when to empty the emails in that folder into the trash bin.
    One other think to keep in mind is that you do NOT have to use the email given to you by your ISP (Internet Service Provider). Your ISP does not mandate what email provider you use. They have no say in this matter. This is totally your choice. You can use any email provider with any ISP. If you want a good FREE email provider you may want to look into Google's Gmail. To date there are no reports that we know of with Google hi-jacking email and keeping it from it's users.

FAQs Index      Top of Page

Q. How do I change my MEMBER (user) email address?
A. Follow these steps to change your member/user email address (used for membership communication and/or communicating with sellers):
* Log in.
* Click on My GunsAmerica.
* Hover over Account Details (in the menu at left), click on User Details.
* Change your email address and click on the submit or save button at the bottom of the page.
* Make sure the email address you entered is valid, typed correctly and completely, and be sure you do not have a Spam filter which might block correspondence from GunsAmerica or members you have contacted. You must make sure our domain is on your "allowed" or "white" list.
*
Don't forget to edit and update your SELLER email address (which is separate) if it has also changed. The Seller Details link is located directly below the User Details link in your Account Details (in menu at left).

FAQs Index      Top of Page

Q. How do I change my SELLER email address?
A. Follow these steps to change your seller email address (used for communicating with buyers and potential customers who contact you about your listings):
* Log in.
* Click on My GunsAmerica.
* Hover over Account Details (in the menu at left), click on Seller Details.
* Change your email address and click on the save or submit button at the bottom of the page.
* Make sure the email address you entered is valid, typed correctly and completely, and be sure you do not have a Spam filter which might block correspondence from GunsAmerica or members you have contacted. You must make sure our domain is on your "allowed" or "white" list.
* Don't forget to edit and update your User email address (which is separate) if it has also changed. The User Details link is located directly above the Seller Details link in your Account Details (in menu at left).

FAQs Index      Top of Page

Q. How does the GunsAmerica messaging system work?
A. When you communicate with another member (seller or buyer) using any GunsAmerica link or button Ask Seller a Question button, or BUY IT NOW, OFFER TO BUY, BID NOW buttons) the message you send goes directly into that member's GunsAmerica account. And, as a safeguard, it will also be sent to that member's email account.
* The member's email address must be valid (and is not blocking messages with a Spam filter) in order for your message to go into their email account too. Your message will always go to the member's GA account but we cannot guarantee it will get to them by email - that is the member's responsibility (maintaining a valid email address and checking email messages).

FAQs Index      Top of Page

Q. How do I ask a seller a question about their listing?
A. Open the listing you are interested in and click on the Ask Seller a Question button. You must be registered and logged in to communicate with a seller.

Q. How can I find or contact another member?
A. At this time we do not currently have a feature where you can locate and contact a member who does not have active listings. But we may ad this feature in the future. To contact a member who has listings posted you can type their Seller name in the search box, open any of their listings, and click on the Ask Seller a Question
button.

FAQs Index      Top of Page

Q. How can I find or contact a seller?
A. HOW TO CONTACT A SELLER
* Your first contact with a seller will be through one of their listings.
* Click on the red Ask Seller a Question
button found in the listing .
* Type your question or message in the box and click on the blue Contact button.
* You MUST be registered and logged in before you can contact a seller (or to make an offer, or bid on any item).
* For privacy reasons, GunsAmerica will not give out any member's contact information, so please do NOT ask. If you want to converse with the seller by phone you need to ask that seller for his/her phone number. Gold Seller members will have their phone number in their seller information in their listings.
* Once you've made contact about an item you can continue to message back and forth through your Messaging page (under your Account Panel) or use regular email, your choice.
CONFIRMATION OF MESSAGE SENT TO SELLER
* Immediately after clicking on the blue Contact button your question/message is emailed to the seller's regular email account AND it is sent to the seller's GA messaging system.
* You will be notified this was done with the words "Message Sent" shown on the screen.
* Your message will also appear in your GA messaging system SENT page.

FAQs Index      Top of Page

SELLERS!
VIEW AND RESPOND TO OFFERS & MESSAGES
KEEP TRACK OF AUCTIONS

Our new Offers & Messaging system combined with our new control panel makes it easy to organize and keep track of everything regarding your Classified Ads and Offer Only listings.
*
Log in.
* Click on My GunsAmerica.
* Hover over Selling (in the menu at left), then click on My Selling.
* All of your Classifieds & Offers Only listings will be there. (Auctions are listed separately)

VIEW & RESPOND TO OFFERS
*
Locate the listing you want to check on, and click on the number to the right of the listing, in the Offers column. This will display a section where you will see all offers AND messages related to that item. Under the main Offers tab, you will have a choice of the following:
Open Items: offers you have not yet responded to.
Offers to Sell: offers you extended to members who may have asked you a question (visible only if offer was extended).
Transactions: offers/deals waiting to be closed/finished (waiting to be marked as "shipped").
Closed Items: offers/deals that are closed (accepted and marked as "shipped", or rejected).

OPEN ITEMS TAB
> Hover over "Set Status" (to the right of the offer) and choose to "accept", "reject" or mark as "under consideration".
ACCEPTING AN OFFER GENERATES AN INVOICE FOR THE SALE - do not "accept" an offer unless you expect to close the deal. If you are not sure, choose "under consideration". You can always come back later and set the offer as "accepted".
> You will also be given the opportunity to send a message. Be sure to give the member instructions for payment & FFL requirements, etc., and exchange phone numbers, email addresses, and/or physical addresses just in case you need them later. For privacy reasons GA will not supply you with this information.

OPTIONAL SELECT A MESSAGE FEATURE on the OFFERS PAGE:
* Select a Message is an option where you can create a standard response and save it so you do not have to type it each time you reply to an offer.
* You can save a standard "rejected" response that can say something like, "Thank you for your interest, but my price stands firm." or anything you'd like to say.
* You can save a standard "accepted" response that can say, "Congratulations! Your offer to buy has been accepted." and you can add contact info or payment instructions, etc.
* To create or edit an Message click on Saved Messages under Selling in the menu to the left.
* Click on the tab for the type of listing.
* Click on the Add Message button (or edit one that is already there).
* Choose a status, message name, and message.
* Click on save.
* And, for advanced users or anyone who wants to try it out, there's even a feature there that allows you to automatically inject the listing number, title, or display names into your message - just like form mail in a Word document!

OFFERS TO SELL TAB
> The Offers to Sell tab will only be visible if you made an "offer to sell" to a member who asked you a question.
> Here you will find any offers you made on that specific listing.

TRANSACTIONS TAB
> Here is where you find any items considered to be "sold" to someone either because someone accepted your "offer to sell" our you accepted their "offer to buy". Remember, each listing has its own section for offers but if you have multiples of an item you can of course have more than one of that item under the Transactions tab.

CLOSED ITEMS TAB
> Here is where you'll find listings where offers were rejected, or offers that were accepted and marked the item as shipped.

FAQs Index      Top of Page

Q. How do I find and reply to messages/questions?
A. Follow the steps outlined above to find get to your listings. If you have messages for a listing you will see a number other than zero to the right of the listing, under the column that has an envelope at the top of it. Click on the number and all messages for that item will appear below. Just click on a message to read and reply. It's easier than it ever was.

Keeping track of Auctions is just as easy - just click on My Auctions under the Selling section!

FAQs Index      Top of Page

BUYERS!
VIEW & RESPOND TO OFFERS & MESSAGES
KEEP TRACK OF BIDS & WINS
Our new Offers & Messaging system combined with our new control panel makes it easy to organize and keep track of everything regarding offers, purchases, and questions you've asked.
*
Log in.
* Click on My GunsAmerica.
* Hover over Buying (in the menu at left), then click on My Buying.
* Any offer you've made on Classifieds & Offers Only listings will be there and any Winning Bids. (pending Auctions are listed separately)

FIND THE STATUS OF AN OFFER
In My Buying you will see all offers you've made with their status. No matter what the status, you can also check to see if the seller sent you a message too.
Offer To Buy Made: is an offer you made on a Classified Ad or Offers Only listing, and the seller has not yet responded.
Offered: is an offer you've made on a seller's store inventory, and the seller has not yet responded
Bought: is an offer you've made, and the seller has accepted you offer.
Under Consideration: is an offer you've made, and the seller is taking it under consideration & most likely sent you a message or question regarding your offer.
Rejected: the seller has rejected your offer, but may have also sent you a message.
Offer from Seller: the seller has extended an offer to you, to buy an item you inquired about (price may be lower).

VIEW RELATED MESSAGES & MUCH MORE
No matter what the status, click on the Actions link (to the right of the offer) to:

* "View messages" related to that offer/item.
* Choose an FFL (if your offer was accepted).
* Mark an item paid.
* Check to see if the seller marked an item shipped.
* Leave feedback.
* Archive the item.

FAQs Index      Top of Page

Q. Why isn't a seller responding to my offer/message?
A. If You Suspect a Message or Offer Was Not Sent or Received:
     Please keep in mind there is a lot of activity on our site and some sellers are swamped with emails/offers/messages for this reason as well as the fact that they are more than likely getting emails from many other sources. Simply put, some people are just too busy to answer emails every day and can only get to them every few days and in some cases only once a week or so. For this reason we suggest you give a seller at least five business days (one week) to respond, even if you've experienced quicker responses in the past, because things and situations do change.
     Once in a while, yes, emails get "bounced" back or cannot be delivered. This can happen for many reasons, including but not limited too: the seller's email box is full, the seller's email program or ISP (Internet Service Provider) is having temporary trouble, or any number of other reasons that are very common when using email and the Internet. But rest assured, even if you get a bounced email message, even if the member's email client (Yahoo, Gmail, Hotmail, etc.) or ISP is blown off the map;
if you use the GA messaging system to send your message to a GA member your message will get through to their Messaging page. All they have to do is log in to view and reply to your message.
     It is the responsibility of the member to log in and reply to messages. GA cannot force members to do this. For privacy reasons, GA will not give out any member's contact information, so please do NOT ask.

FAQs Index      Top of Page

Q. How do I get a seller or member's phone number & email address?
A. For privacy reasons, GunsAmerica will not give out any member's contact information, so please do NOT ask.
If you want to converse with the seller by phone you need to ask that seller for his/her phone number when you make contact using the GA messaging system. Gold Seller members will have their phone number in their seller information section of their listings.

Q. How do I contact customer service?
A. There is a "Contact GunsAmerica" link at the bottom of every page. When you contact customer service be sure to identify yourself with your User ID (log in ID) and/or email address you entered during registration. Concise details about your inquiry are important for fastest service and accuracy in answering your emails.

FAQs Index      Top of Page

Q. How long does it take for customer service to reply?
A. Customer Service will usually respond to you within a few hours or even a few minutes. However, there are times when it can take 24-72 hours or more for us to respond to your inquiry - especially on weekends or holidays or if there is an exceptional large volume of emails coming to us. For example; email sent on a Friday night might not be answered until Monday or Tuesday, depending on how many emails were received over the weekend. But we promise all emails sent to customer service are read and replied to when warranted (as long as a valid return email address is given). The only exception to the "we answer all emails" rule is if your email is considered to be spam, harassment, or contains foul language. In these cases we may just send your email to the delete bin.

FAQs Index      Top of Page

Q. Is someone there at GunsAmerica 24 hours a day, 7 days a week to help?
A. Different departments and different personnel work various hours; depending on the day of the week & holidays, the number of emails coming in, and what projects and upgrades we may be working on. However, we do NOT answer emails and phone calls 24/7. Most emails and calls are answered during regular business hours; Monday to Friday, 9 to 5 p.m. Eastern Standard Time. If you are forwarded to voice mail during regular business hours it most likely means we're very busy. Please leave a clear and detailed message, with your name, phone number, best time to call you back, and the reason for your call.

FAQs Index      Top of Page

Q. Will the reply from customer service go to my GunsAmerica messaging page?
A. No, it will go to your regular email account. One reason for this is to insure you have a valid and working email account. If you would like customer service to send a message to your GunsAmerica messaging page, as a test, just ask customer service to "perform a test message to your GunsAmerica messaging system" - be sure to say you read the FAQs and saw this offer to test in the FAQs. We will not attempt to trace messages to you from others, but we can send a message to you to make sure the system is working.

Q. I don't want to email customer service. What is your telephone number?
A. To reduce costs and allow us to offer our Internet listing services at lower rates we do not have standard customer service by phone for most issues. Most matters can be handled via email. Customer service via phone is utilized on a case by case basis at the sole discretion of the customer service representative. If you take the time explain your need or question in detail via email we will most likely be able to help you very quickly.


 


 

Feedback
 

Q. How can I find a member's feedback before buying from them or selling to them?
A. Feedback for sellers will be found in their listings. Buyer feedback is not available at this time, that feature is coming. However, keep in mind, members can choose to suppress their feedback and reveal it only to those who ask. If you cannot see the member's feedback you can use the
Ask Seller a Question button in one of their listings and ask them to reveal their feedback.

FAQs Index      Top of Page

Q. How do I leave feedback?
A. Only those members who use the GunsAmerica Offers System (on a Classified Ad or Offers Only listing, buyer or seller), or those involved in a winning auction, can leave feedback for one another.
* SELLERS: To leave feedback for a buyer go to your Outgoing Feedback pages (click on My GunsAmerica and look under Selling in the index at left).
* BUYERS: To leave feedback for a seller go to your Outgoing Feedback page (click on My GunsAmerica and look in the Buying section of the index at left).

FAQs Index      Top of Page

Q. How do I see feedback others left for me?
A. Only those members who use the GunsAmerica Offers System (on a Classified Ad or Offers Only listing, buyer or seller), or those involved in a winning auction, can leave feedback for one another.
* SELLERS: To view feedback a buyer left for you go to your My Feedback pages (click on My GunsAmerica and look under Selling section in the index at left).
* BUYERS: To view feedback a seller left for you go to your My Feedback page (click on My GunsAmerica and look under the Buying section of the index at left).

FAQs Index      Top of Page

Q. How do I reveal my feedback to others?
A. At this time only Sellers can reveal their feedback to other automatically. Follow these steps:
* Log in.
* Click on My GunsAmerica.
* Hover over Account details and click on Seller Details.
* Scroll down to "Show feedback & # in listings" and click on "yes". This will make your feedback available to others AND number of sales completed when your listings appear in search results.

Q. Can I change, remove, or add to feedback I gave?
A. No..

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Q. I got an unfair feedback, can it be removed?
A. No, you cannot edit or remove any feedback given. If you feel the feedback you received was due to out and out "fraud" please contact customer service with the details/proof of the fraud.

 


 

Fees (listings, selling, and membership)

Q. Fees?! I thought listing items on GunsAmerica was Free!
A. Free listings is a fantastic feature no other website of our kind offers and we are proud to be able to continue to offer this feature, however due to changing times and rising costs we have had to place a limit on how many "free" listings are allowed per member. So, here it is in a nut-shell:
All registered sellers can post a limited amount of basic, no-frills
* Classified ads and Offers Only type ads that are FREE to list, but there is a fee when the item sells and there is a LIMIT to how many of these free listings you can post. For the whole kit-n-kaboodle see the
FEEs and the Registration Upgrade pages.
   
* RE: "no-frills": If you want extra, advanced, special features in your Classified Ads and Offers Only listings (like highlighting, bold font, outlined photos, home page placement, etc.) these special features are NOT free and are due and payable as soon as the ad is posted, even if the item does not sell or you remove the ad.
     Auctions and Approved Bidder Auction type listings are not free to list at any time. There are upfront fees as well as fees when you sell. And of course, as with all ads, if you want extra, advanced, special features in your classified ad (like highlighting, bold font, outlined photos, home page placement, etc.) these special features are NOT free and are due and payable as soon as the ad is posted, even if the item does not sell or you remove the ad.

     Please carefully review our fees page
http://www.gunsamerica.com/Fees.aspx  BEFORE placing any ad, listing, or auction. There are no refunds if you change your mind after listing an ad or if you choose special features and get "buyer's remorse".

IF YOU DON'T UNDERSTAND THE FEES AS SHOWN ON THE FEES PAGE - ASK BEFORE LISTING AN ITEM!!!

FAQs Index      Top of Page

Q. What exactly are these Special Features you want me to pay for?
A. Advanced Special Features (also known only as Special Features) are the extras features you can chose when creating your listing/ad to make it stand out and get noticed over other ads. Here is a list of the Special Features currently available for you to chose from:

* Bold Font: Makes the font (text) in your item "description" bold so it looks stronger and stands out. The text will be seen this way when listed on a page with other seller's ads. The title is not bold, the text for the item description is bold. And, when someone clicks through to view your ad alone, the text is no longer bold because it is no longer needed, making it easier on the eyes to read.

* Featured Listing: Your listing/ad will be moved to the top of the category/subcategory in which it has been placed. It will be at the top along with other feature listings (in listing number order). Keep in mind this means it will be a "featured listing" in the exact category/subcategory you put it in, not the general or main category. For example, if you listed a gun in the Guns / Rifles / Browning / Bolt Action / Hunting category/subcategories, that means your gun will appear at the top of the Guns / Rifles / Browning / Bolt Action / Hunting category/subcategories and NOT necessarily at the top of the Gun category, NOT at the top of the Rifles category, NOT at the top of the Browning category. The best part of this special feature (besides coming out on top) is that if someone sorts the listings in any way (price, time, etc.) your item will still be at the top with all other Featured Listings, regardless of the sort order the visitor chooses. This is a great advantage!

* Highlighted Summary: Highlights your ad summary in yellow (while listed on a page with other seller's items) to make it stand out from other listings.

* Display My Other Listings: Places a graphic image in your listings when they come up in search results. The graphic image reads: "More from this Seller". When members click on the image it takes them to a special page with all of your listings.
More from this Seller - Image Link

* Bordered Listing: Places a thick, crisp, dark red, hard line border around your main listing photo (this will be seen when your ad is on a page with other seller's listings), making your photo stand out from the rest. A bordered listing combined with Highlighted Summary makes a big impact, and will no doubt catches the eye!

Example of Bold Border Special Feature

* Home Page: This very special feature places your ad on the GunsAmerica home page within one hour of when you posted it. It will be the first (will be one of five) of all listings seen by anyone who visits the GunsAmerica's home page. Although this is a very special feature, since there are only a few prime spots on the home page, keep in mind you can get "knocked off" the home page at any time. Meaning, your ad may appear for anywhere from a few days, to a few weeks, or even just a few minutes. How long your ad stays on the home page depends completely on how many other sellers chose the home page feature while your ad is there. There is NO guarantee as to how long your ad will appear on the home page and there are NO refunds if you get knocked off the home page sooner than you expected. Choose the Home Page feature only if you want immediate exposure but understand there is no time guarantee and you can afford the extra fee.

* Additional Images: The first photo for every ad is always free. There is a small fee for additional images, depending on your membership level and how many images you upload.

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Q. How much do Special Features cost?
A. Special Feature costs depend on what Special Feature you choose and what membership level you are in. The cost of Special Features is displayed and totaled for you on your listing creating page. You will be given the total and the ability to make change before you post your listing. Again, these Special Feature fees are due and payable immediately, are separate from fees incurred from the sale of an item, and are due even if the item does not sell. The fees below reflect current membership tiers, NOT old membership tiers (pre 2007) that some members may still be working with.

Basic & Verified Membership:
* Bold Font Summary: $1.50
* Featured Listing: $6.00
* Highlighted Summary: $3.00
* Display My Other Listings: $6.00
* Bordered (Photo) Listing: $1.00
* Additional Images: $2.00 (for 2 to 5 images)
* Home Page: $20.00

Gold BUYER Membership
* Bold Font Summary: $1.00
* Featured Listing: $3.00
* Highlighted Summary: $1.50
* Display My Other Listings: $2.00
* Bordered (Photo) Listing: $0.50
* Additional Images: $1.00 (for 2 to 5 images)
* Home Page: $14.00

Gold SELLER, Gold SELLER PLUS, and Trusted Memberships:
* Bold Font: $0.75
* Featured Listing: $2.00
* Highlighted Summary: $1.00
* Display My Other Listings: n/a
* Bordered (Photo) Listing: $0.00
* Additional Images: $0.00
* Home Page: $10.00

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Q. Do I have to pay again for special features when I relist/renew or extend a listing?
A. Yes, because a relisted/renewed listing is treated like a "new" listing. If you do not want to be invoiced again for listing and special feature fees you need to "extend" the listing BEFORE it closes. No exceptions.

 

Q. There's a charge on my card that I don't see listed as "fees" on my invoice page. What is this!!?
A. You might be referring to "validations" and "place holders". These are not real charges BUT a word of caution: they can affect your debit/check card balance....
IMPORTANT NOTE: Most businesses, including GunsAmerica, that accept credit, debit or check cards will "validate" the card when you first enter it into the system or with your first payment. To validate the card a temporary charge of $1 or more will be held against your credit or debit/check card account. This is not a true charge and will be removed/refunded within a few hours or a few days. BUT it is important to keep this in mind for two reasons: 1) We don't want you to think the validation is a true charge or that we are overcharging you. And 2) You want to make sure you have enough funds in a debit/check card account to allow for these types of validations because even though they are not true "charges" they will temporarily tie up that amount of money (over and above the actually invoice you are paying) for up to a few days. Again, this is a common and accepted business practice that many business now follow. If you have questions about this type of "validation" please contact the bank you get your card from.
* We strongly caution anyone who is using a debit/check card NOT to do so if you do not have enough funds in your account to allow for these validations and any invoices you may incur and not plan for.

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Q. What are your fees for membership?
A. Please see the FAQs section on membership or visit the fees page for complete details:
http://www.gunsamerica.com/Fees.htm
* Basic membership is FREE.
* Verified membership is a one time fee of $7.95
* Gold Buyer membership is $9.95 monthly.
* Gold Seller membership is $19.95 monthly.
* Gold Seller Plus membership is $25.95 monthly.
* Trusted (top level Gold) membership is $49.95 monthly.

MONTHLY MEMBERSHIP FEES ARE DUE & PAYABLE EVEN IN YOU DO NOT LIST ITEMS TO SELL OR IF YOU DO NOT LOG IN!!!

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Q. I think I'm paying more for Membership than I should. Why?
A. The first thing you need to determine is if you are in fact on the membership level you believe you're on. To do this simply login, go to your My User Info page, and look at the text just off the top right corner of the blue box that contains your contact information. It will tell you what membership/user level you are. If you think your membership/user level is wrong or if your membership level does not match the fees you are paying, simply contact customer service. You will need to give customer service specific information: your User ID (log in ID) what membership level you are, what level you think you should be, how much you are paying for your monthly membership.

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Q. What are your selling and listing fees?
A. Selling fees depend on what type of listing you chose, the price of the item you are selling, and your membership level.

There are three types of listing and selling fees that you may be invoiced for:

* Post Listing Charge; for Special Features (bold font, highlighting, home page placement, etc.).
* Post Listing Charge; for the posting of Auctions & Approved Bidder Auction type listings.
* GA Listing Sale; for the sale of an item.

Please visit the Fees Page for complete details on listing/selling fees:
http://www.gunsamerica.com/Fees.aspx

Important Note About GunsAmerica Listing Fees:
* A limited number of basic (no frills, no special features) Classified Ads are Free to list, pay only when your item sells.
* E-Z Ads, Auctions and Approved Bidder Auction type listings are NOT free to post and are NON-REFUNDABLE.
* Special features for ANY & ALL ads/listings (bold, highlighting, home page placement, etc.) are invoiced separately and ARE DUE THE DAY THE LISTING IS POSTED. This applies to ALL listings, ALL types. These fees are due even if it is part of your allotted "free listings" and if the item does not sell or if you close or remove the listing Special feature fees are non-refundable. Make sure you understand the fees before you click on "post".
* Fees for special features are shown during the listing creation process.

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Q. I think I'm paying more for selling/listing fees than I should. Why?
A. The first thing you need to determine is if you are in fact on the membership level you believe you're on because how much your selling/listing fees are depends on your membership level. To do this simply login, go to your My User Info page, and look at the text just off the top right corner of the blue box that contains your contact information. It will tell you what membership/user level you are.
    If you think your membership/user level is wrong or if your membership level does not match the fees you are paying, simply contact customer service. You will need to give customer service specific information: your User ID (log in ID) what membership level you are, what level you think you should be, and all of the invoice numbers that demonstrates the incorrect fees. Do NOT ask customer service to review all of your invoices for accuracy.
     It is the responsibility of the member to open and check all invoice as they are added to your account and contact customer service as soon as they see something that does not "look right".

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Q. Does the buyer have to pay a fee to GunsAmerica when they buy something from a seller?
A.
NO. Absolutely NOT. Buyers do not pay GunsAmerica any fee when they make a purchase from a seller. All fees associated with a transaction or sale are due and payable to the seller only. The seller sets the price of their item and the payment terms. GunsAmerica is not in any way involved in the fees, payment, or transaction associated with a sale between buyer and seller.

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Q. How do I pay my GunsAmerica fees and invoices?
A. Please click on the Billing link in the FAQs index.

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Q. How do I pay for an item I bought from a seller?
A. The seller is expected to give you this information. If you do not understand the instructions the seller gave you or if the seller has not given you payment information you must contact the seller using the contact information you already have for him/her OR use the Ask Seller a Question button in any of the seller's listings. If you are not sure how to contact the seller click on the Contacting Sellers link here in the FAQs. Important Note: NEVER pay for a gun using PayPal. PayPal does NOT allow this and if they catch you doing it they can freeze your PayPal account. Yes, they have been known to do this.

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Q. My question wasn't answered here. What next?
A. Please carefully check the FAQs index.

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FFL

Q. What does FFL stand for?
A. FFL stands for Federal Firearm License. An FFL is issued by the U.S. Government and is required of any individual or company engaged in the business of selling firearms. The key word there is in the "business" of. You do not necessarily need an FFL to sell a firearm as much as you need someone with an FFL to "sell" or transfer it for you. The FFL must be the middle man between those who do not have an FFL.

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Q. How do I find an FFL dealer?
A. You can use this Find an FFL dealer link: http://www.gunsamerica.com/FFLSearch.aspx,
OR you can use the form found to the right of every listing on GunsAmerica, OR you can check your local yellow pages.

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Q. How do I know if an FFL Dealer is legit?
A. Please understand that GunsAmerica cannot advise any member as to whom they should or should not do business with.
     No one can guarantee the legitimacy of any dealer - no matter what guarantees or promises a website may make and no matter what type of "feedback" a seller has.
     Having said that, we should also point out if an FFL dealer has demonstrated any fraud or inexcusable behavior his/her GunsAmerica account would be terminated. AND, if an FFL dealer has been in serious trouble with the law their FFL license would be revoked. You can go to the ATF site and check the license. (this link will open in a new window).
    Below are a few things you should keep in mind when trying to make a decision of who to do business with through our website, or with any FFL dealer or gun seller. We also highly recommend you read our FAQs on Frauds & Scams.

LICENSED FFL DEALERS (Federal Firearm Licensees):
     FFL dealers are the ones you rely on to actually facilitate the transfer of a firearm between private citizens. The FFL dealer may be the actual seller or they may be the person you are using to transfer the purchased item - a legal requirement in the United States. (see ATF and NRA links below)
     To know for sure if the FFL dealer is "legit" and their license has not been revoked or expired you can check with the ATF. You will need the FFL dealer's license number (the first three digits and the last 5 digits only) and corresponding address to do this.
     If an FFL dealer will not reveal his license number and address, this should raise a red flag of caution BUT it does not necessarily mean the FFL dealer is crooked. Just demanding an FFL dealer's license number without good reason or without first establishing some kind of customer/seller rapport may raise a red flag of caution for the seller, and he/she may be wary of giving information to a stranger on the phone or via email. Keep in mind the FFL dealer's license number (especially in combination with his/her corresponding address) is valuable to con artists and the seller must be able to protect his reputation and business information. Be sure to be polite when asking, and have a good reason for asking - for example you are considering doing business with him/her. YOU ONLY NEED THE FIRST 3 AND LAST 5 DIGITS. Again, don't just demand this information out of the blue, justify the need by showing genuine interest in doing business with the FFL dealer.
     Once you have the license number (first 3 and last 5) and corresponding address you can go to the ATF site and check the license (this link will open in a new window).
    And remember, if the FFL dealer has done anything against the law his/her license would be pulled and this will be shown when you
check it at the ATF site. You will also be able to check if their address is correct. Obviously if the address does not match up a huge red flag of caution should be raised. Again, FFL dealers must abide by the law to be allowed to stay licensed.

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Q. I'm an FFL dealer, how do I get listed on GunsAmerica?
A. All you need to do is register and fill out the seller and FFL section of your registration - and be sure to chose YES for the question asking if you are a transfer dealer (other wise you will not be listed in our FFL search engine). Do not use the four digit extension for your zip code in the FFL section of your registration. This may cause the FFL search engine not to display your information.

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Q. What is FFL dealer registration?
A. If you're an FFL dealer (Licensed Federal Firearms Dealer) you can enter your FFL Dealer information and you will be listed on our website and can be found in our searchable FFL Dealer database. You can edit or remove this information at any time in the section just below your User information in your Account Panel. Do NOT fill out this section unless you hold a current valid FFL dealer license. Lying about being an FFL can get you booted from GunsAmerica!


FFL REGISTRATION
     FFL Dealer registration is the information specific to your FFL Dealer license and MUST be valid and accurate. Entering your FFL Dealer license number and corresponding information gives customers and potential customers a sense of trust, comfort, and safety, knowing they can
check your FFL Dealer status on the ATF website (this link will open in a new window) and this in turn may help generate more business.
     However, you do not need to enter the entire number. In order for a customer to check your FFL number on the ATF site only the first 3 and last 5 digits of the number are needed, so you can enter your FFL number like this: 9-99-XXX-XX-XX-99999, replacing only the 9s with your actual license numbers. The corresponding address must of course be accurate.
     Again, all FFL Dealer information must be accurate. And please do NOT enter FFL information if you are not a current licensed FFL Dealer. Doing so may result in our disabling or terminating your account for policy violations and/or attempt to commit fraud.
     If you are NOT an FFL Dealer but you would like your customers to know you hold an FFL or relics license you can put that information in your Seller Profile (a.k.a. Additional Seller Information), which appears in a box below every listing. See you Seller information page to enter or edit your Seller Profile.

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Q. How do I fill out or edit my FFL information?
A. Simply navigate to your Account Details / FFL Details section of your My GunsAmerica and make the changes needed. Please see the Registration link in the FAQs index for details
.

Q. How do I remove myself from the FFL transfer dealer's list?
A. Choose "NO" in the FFL registration when asked if you are a transfer dealer.

Q. How do I remove FFL information completely from my registration?
A. There's is a link or button in the FFL section of your registration for you to completely remove all of your FFL information.

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Q. Do you have any special programs FFL dealers can sign up for?
A. Yes, that is coming soon, please click on this link for more information.

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Q. How can I become an FFL dealer?
A. Your first stop should be the ATF and NRA websites to familiarize yourself with all the laws, rules, and regulations. Then, if you don't have the answer you want, all you need do is Google FFL DEALER HOW or FFL LICENSE HOW and you'll get a slew of websites with all kinds of information on what it is and how to get one. But don't just run with the first one you see, read everything carefully and educate yourself before you act.

 


 

Forums

Q. You use to have a forums. What happened to it?
A. This feature is returning soon.

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Fraud & Scams

FRAUD & SCAM ALERT!!
There are many scammers on the Internet who pose as buyers and sellers.
The most common scam is actually someone who poses as a buyer!
Below are some warnings and tips to help stay a step ahead of the bad guys.

* NEVER accept a Money Gram or Western Union unless you know the buyer personally or feel confident you can trust the buyer. Although we never recommend Money Gram or Western Union for any transactions.

* NEVER accept a bank/wire transfer for payment. This is almost ALWAYS A SCAM!! Doing so may allow the buyer to hack into your bank account!!

* NEVER accept payment for more than the price of the listing & shipment. This is a typical scam - to pay for more than you ask. The excuse will be that their spouse or secretary accidentally made out the check or money order for too much OR it was done on purpose so the remainder of the money can be used to pay the shipper they will send to pick up the item. This is ALWAYS A SCAM!!

* NEVER ship before a check or money order has cleared! Another common scam is when the buyer asks the seller to ship before a check or money order has cleared. * If accepting money orders as payment we recommend the use of United States Postal Money Orders. Postal money orders are hardest to forge AND can be cashed at any post office - keeping you from incurring any fees from your bank if the money order is bogus.

* Yet another buyer scam is to send the seller a small amount by check, for down-payment or lay away, so the seller will hold the item for the buyer until full payment is made. Sometimes the check bounces and sometimes it does not, but the scam is that the check (good or bad) is eventually returned to the buyer with YOUR ACCOUNT NUMBER on it - giving the scammer information that can help them hack into your account. NEVER accept checks for lesser amounts to hold an item or lay away unless you know the buyer personally or are willing to take a chance!

* Sometimes an item will be paid in full with a check that bounces in an effort to get your account number - that is because some banks will return the bounced check (or a copy of it) to the person who wrote the check as well as sending a copy to you. To protect yourself you can either cash the check at any branch of the bank the check is drawn on OR you can call the exact branch of the bank the check is drawn on BEFORE you cash it and ask if the funds are available.

* If accepting any kind of check as payment we recommend, whenever possible or if suspicious, you cash the check at a branch of the bank the check is from. This keeps you from incurring any fees if the check is no good AND it since the check is not deposited into your account, at your bank, your account number is not on the back of the check when it is returned to the buyer.

* Scammers (both buyers & sellers) will often ask to ship without an FFL. Don't fall for it! ALWAYS use an FFL if required by law.

* Fraudulent buyers have been known to give FFL information to lure sellers into accepting bogus payment. If you are a seller, ALWAYS check out the FFL dealer you are shipping to; visit the ATF website to verify their license number and address AND call the dealer yourself to verify.

* Fraudulent sellers have been known to give FFL information to lure buyers into paying for items that will never ship OR when selling inferior products. If you are a buyer, ALWAYS check out the FFL dealer that will be shipping the item; visit the ATF website to verify their license number and address AND call the dealer yourself or ask your FFL dealer that will be receiving the package to verify the FFL shipper for you.

* Scammers usually use prepaid cell phones or payphones for contact. We recommend communicating with a member only if they can supply you with a phone number that can be verified (name, number, and address match) through an online directory such as Anywho.com or Infospace.com.

* ALWAYS get complete contact information from a buyer/seller before any payment is sent. Do NOT rely on GunsAmerica to give you this information - we have a strict privacy policy that prevents us from giving you contact information about any member.

* If you suspect a scam please forward the suspicious email/evidence to GunsAmerica customer service. The email must include the suspicious text and the member's email address. We will terminate the member's account if it is clear to us there is a scam or fraud or an attempt to scam or fraud is clearly involved.

* If you are the victim of a scam or fraud contact your local authorities immediately! GunsAmerica can terminate the scammer's account but you will need to contact your local law enforcement and other local/state/federal agencies in order to take further action.

* ATF FAQs and other helpful information: http://www.atf.treas.gov/firearms/faq/index.htm
* ATF FFL Dealer eZ Check: https://www.atfonline.gov/fflezcheck
(you will need to know the first 3 and last 5 numbers of the dealer's license AND their address to verify)

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Q. How do I know if a seller is legit?
A. Please understand that GunsAmerica cannot advise a buyer as to whom they should or should not do business with.
     No one can guarantee the legitimacy of any seller - no matter what guarantees or promises a website may make and no matter what type of "feedback" a seller has.
     Having said that, we should also point out that we've found the great majority of sellers who list on GunsAmerica are honest, hard-working, gun enthusiasts like yourself who will always try to do right by their customers. And, you can rest assured, if a seller (or buyer) has demonstrated any fraud or inexcusable behavior his/her GunsAmerica account would be terminated.
Below are a few things you should keep in mind when trying to make a decision of who to do business with through our website, or with any Internet or mail order sale.

There are generally two kinds of gun/firearms sellers; those who are licensed FFL dealers and then there are private sellers....

LICENSED FFL DEALERS (Federal Firearm Licensees):
     FFL dealers are the ones you rely on to actually facilitate the transfer of a firearm between private citizens. The FFL dealer may be the actual seller or they may be the person you are using to transfer the purchased item - a legal requirement in the United States. (see ATF and NRA links below)
     To know for sure if the FFL dealer is "legit" and their license has not been revoked or expired you can check with the ATF. You will need the FFL dealer's license number (the first three digits and the last 5 digits only) and corresponding address to do this.
     If an FFL dealer will not reveal his license number and address, this should raise a red flag of caution BUT it does not necessarily mean the FFL dealer is crooked. Just demanding an FFL dealer's license number without good reason or without first establishing some kind of customer/seller rapport may raise a red flag of caution for the seller, and he/she may be wary of giving information to a stranger on the phone or via email. Keep in mind the FFL dealer's license number (especially in combination with his/her corresponding address) is valuable to con artists and the seller must be able to protect his reputation and business information. Be sure to be polite when asking, and have a good reason for asking - for example you are considering doing business with him/her. Again, don't just demand this information out of the blue, justify the need by showing genuine interest in doing business with the FFL dealer.
     Once you have the license number and corresponding address you can go to the ATF site and check the license (this link will open in a new window).
And remember, if the FFL dealer has done anything against the law his/her license would be pulled and this will be shown when you check it at the ATF site. You will also be able to check if their address is correct. Obviously if the address does not match up a huge red flag of caution should be raised. Again, FFL dealers must abide by the law to be allowed to stay licensed.

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FFL DEALER OR PRIVATE SELLER: (links to other websites will open in a new window)
     No matter what you are purchasing, when buying an item from someone you do not know, there are a few things you can do and keep in mind in order to help prevent problems and protect yourself against possible fraud.
     Ask the seller for his/her first AND last name and phone number (and business name if applicable) and use an Internet reverse directory to look it up. AnyWho.com is one such website, ReversePhoneDirectory.com and BigYellow.com are two more. Keep in mind that if the seller's phone number is unlisted or if it is a cell phone it most likely will not be shown on any phone index/directory. If this happens you should politely ask the seller to give you a number that is "traceable". Most sellers will comply, others may not for privacy reasons or they simply may not have a land line to give you (becoming more common these days).
     Although we strongly urge all of our sellers to supply buyers with traceable phone numbers, this will be a judgment call on your part. Keep in mind; fraudulent sellers are out there using prepaid cell phones that cannot be traced. We strongly caution anyone who is considering buying from a seller who cannot or will not provide a traceable phone number, to reconsider. We simply cannot recommend it. The seller may actually be an honest person but do you really want to take the chance? Thousands of guns are listed on our site each month, there is always another that will come along. If a seller will not give you traceable contact information you should seriously consider passing up that item and moving on.
     Ask the seller for his/her address and confirm it. Once you have the seller's address you can check it against the USPS.com website - there you can use the "find a zip code" link to confirm the address. You will be able to search this database for the street and state the seller gave you and the database will confirm the zip code/address or it will tell you the address cannot be found.
     On very rare occasions an address will not be confirmed via the USPS website. In that case you can call the seller's local post office to confirm their address. You can get the phone number to any post office through USPS.com. In some cases the seller's address may be a box number - if it is a United States Post Office box, know that the USPS keeps tight records on who can and does rent their PO boxes.
     On the other hand, private mail boxes (a.k.a. a PMB) are easily rented by anyone who has a driver's license. Again, another judgment call for the buyer. How do you know for sure if a box number is a PMB or any other type of box? Even if the seller only gives you a "box" number, when you check the address using USPS.com "find a zip code" link the database will tell you if it is a PMB, POB, or rural box, etc. You can also verify addresses at this website: ZabaSearch.com.

IMPORTANT NOTE ABOUT THE SELLER'S ADDRESS:
     Anyone who is selling guns or valuable items, especially a private seller, will most likely be wary of giving their personal information out to strangers who ask for this via email or phone. And they may have good reason for not wanting to give this information out to just anyone - not because they may not be a legitimate seller, but because if they give out information that allows a stranger to easily locate them this will make them feel at risk for robbery. For reasons like this, the seller needs to be just as cautious as the buyer at times. You should keep this in mind when you ask the seller for his/her contact information.
     And, don't just ask for it without first showing an interest in their item. Don't just demand it in your first contact. Let them know you are seriously interested in their item but are worried about buying from a stranger and need some sort of gesture or assurance that he/she (the seller) is someone you (the potential buyer) can count on. If you are cordial and respectful the seller will most likely reply in kind by giving you the information you are asking for. The seller may not want to give his home address, but instead may give you a Post Office Box or similar mailing address. Again, this can be checked out via USPS and should be sufficient.
     Lastly, the seller may be reluctant to give out this information until they feel you are ready to buy and you have agreed on the deal, and that is acceptable, but you should always have ALL the information you want BEFORE making any actual payment.

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ALSO:
* Google any information you have. Very often you can get a wealth of information with just a simple Internet search.
* Exercise extreme caution if considering a purchase from someone outside the United States. We do NOT recommend it. In fact only residents and businesses with an address in the United States, Puerto Rico, or Canada can become a member of GunsAmerica. We have enacted this policy because we've found too many scammers from outside the United States trying to rip off our members.
     Federal law does allow the import of certain firearms from outside the U.S. by FFL dealers, but common sense should tell you that no matter what you buy, purchasing from a foreign seller is a bit more risky than when dealing with someone within the U.S. who is bound by and obligated to comply with our laws in any regard.

PLAY IT SAFE WITH PAYMENT:
* NEVER send a money or wire transfer, Western Union, or MoneyGram, to anyone inside OR outside the U.S. NEVER send cash through the mail, and NEVER transfer money in our out of a bank account.
* NEVER use PayPal. Never purchase firearms from someone who insists you pay with PayPal. An FFL dealer will know this, but private dealers and collectors may not. PayPal does not allow use of their system for firearms transactions. If you do this, and they find out, they may freeze your funds and your account. Whether they are allowed to or not is not the point, just be aware it's been known to happen.
* BidPay.com has announced their support of the 2nd amendment and will allow the use of their services to buy and sell legally obtained and sold guns and firearms.

MORE:
* Familiarize yourself with federal, state, and local laws before considering purchasing a firearm. YOU have responsibilities too, not just the seller.
* ALWAYS confirm and agree to, in writing (email is okay), what you are buying; the description and condition of the item, as well as the seller's price, terms of sale, and return policy BEFORE making any kind of payment.
* Understand and agree to, in writing, how the item will be shipped and who pays for shipping/handling. Make sure the item will be shipped insured and with some kind of delivery tracking or confirmation, through a reputable shipper. (see the shipping guide link below)
* Never assume anything. When in doubt, ask.
* If your gut tells you something's not right you should seriously reconsider going through with the deal.
* If it's sounds too good to be true, it probably is.

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VERIFIED MEMBERS, FEEDBACK, AND SALES HISTORY:
     You can check out the seller's GunsAmerica feedback and information on how many sales they've made. Although, keep in mind some sellers may not have feedback, as many buyers do not take the time to give formal feedback. And, some sellers may be new to GunsAmerica and may not have many sales under their belt. Being a new seller with few sales or no/little feedback does not necessarily mean the seller cannot be trusted. And by the same token a seller with hundreds of sales and great feedback does not necessarily mean you are guaranteed a perfect transaction. You should always take precautions and rely on your own gut feelings and good judgment.
     If the seller's feedback and number of GunsAmerica sales is not present in their listing, you can ask them to reveal it to you, as this is currently a feature the seller can turn on and off.
     When a GA member is "Verified" it means he/she has undergone a transaction with GunsAmerica that allowed us to verify their personal and payment information such as name and address. This type of verification is done through the use of a credit card.

FINAL NOTE ABOUT WHO TO TRUST:
     As far as whether or not an FFL dealer or private seller is a "good guy", a reliable dealer, someone with good moral values and/or someone who treats his/her customers well - that is something no one can tell you for sure. Even the best of people may falter from time to time. No one and no business is perfect all of the time. But you can save yourself a lot of potential grief and aggravation if, before committing to a purchase, you follow the guidelines above.

     If you have not done so already, you should also click through the links below and familiarize yourself with the laws and other information surrounding buying and selling of guns through the Internet and mail. The ATF and NRA websites are very informative and easy to navigate.

See below for the ATF web site:
http://www.atf.treas.gov/firearms/faq/index.htm
See below for the NRA's state-by-state gun laws guide.
http://www.nraila.org/GunLaws/Default.aspx
See below to read our detailed Firearm Shipping Guide.
http://www.gunsamerica.com/GunShippingGuide.aspx

     We hope this information helps you and gives you an idea of how to go about choosing who is "safe" to buy from. Again, you can rest assured that if a seller has demonstrated any proven fraud or inexcusable behavior his/her account would be terminated and you will not be able to access his/her listings or ads. And, we've found the great majority of sellers are honest, hard-working, gun enthusiasts like yourself who will always try to do right by their customers.

FAQs Index      Top of Page

Q. I think I've been scammed by a seller, what can I do?
A. First, make sure you have all your facts straight, gather and review any messages and emails, make sure it is not just a misunderstanding. Keep an open and friendly dialogue with the seller and continue to try and negotiate a favorable outcome. However, if you are 100% sure you have been scammed or the seller has committed fraud there are two things you should do:
1. Contact your local authorities and ask them what you need to do.
2. Email all the facts to customer service (we must have the GA listing number) so we can investigate the matter and decide if the seller's account should be terminated. See the Report Abuse section of the FAQs.

FAQs Index      Top of Page

Q. I think I've been scammed by a buyer, what can I do?
A. First, make sure you have all your facts straight, gather and review any messages and emails, make sure it is not just a misunderstanding. Keep an open and friendly dialogue with the buyer and continue to try and negotiate a favorable outcome. However, if you are 100% sure you have been scammed or the buyer has committed fraud there are two things you should do:
1. Contact your local authorities and ask them what you need to do.
2. Email all the facts to customer service (we must have the GA listing number) so we can investigate the matter and decide if the buyer's account should be terminated. See the Report Abuse section of the FAQs..

FAQs Index      Top of Page

Q. A buyer is proposing a strange way to do business. Is this a scam?
A. There are a few very common scams going around. If you get a message from a buyer that implies they want to engage in some type of illegal, fraudulent, or unusual way to accept shipment or make payment please forward the message to us. You can either "forward" a regular email to customer service OR you can copy and paste the message into an email to customer service. We must have the GA listing number and the buyer's or potential buyer's email address or GunsAmerica User ID. If we feel there is a scam involved we'll let you know. But ultimately you must be the one to make the decision if you are to do business with a particular buyer.

FAQs Index      Top of Page

Q. Someone is trying to get me to break the law, what should I do?
A. Of course you should NOT break the law. Run, don't walk, the other way. Do not do business with that person. No sale is worth going to jail for, or losing an FFL license over. And we don't want to encourage that kind of behavior, do we? Of course not!!

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Q. I'm having trouble with another member (buyer or seller). Can you help?
A. How much we can help you, when, and in what way, depends largely on the individual situation. However, it is very important that you first understand GunsAmerica is not responsible for or involved in transactions (pre or post sale). Furthermore, all members must understand and
agree to the following if they wish to be a member of GunsAmerica.

* All members (buyers and sellers) are responsible for their own actions.
* GunsAmerica is not in any way responsible for any item sold.
* GunsAmerica is not in any way responsible for any member's actions (buyer or seller).
* All members are responsible for making their own decisions about buying and selling.
* All members are responsible for obtaining and verifying all contact information for buyer or seller.
* GunsAmerica is NOT involved in transactions in any way (pre or post sale).
* We do not mediate, intervene, or act as a go-between when there is a dispute between buyer and seller.
* We do not take sides.
* We cannot help you get your money back if you want a refund.
* We cannot force any member to do what you want them to do, or what they should do.
* We cannot act as legal counsel or give legal advice.
* We do not enforce laws.

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What do we do? What will we do?
* We are the listing service. We offer a place for sellers to advertise, buyers to browse, and allow buyers & sellers to make contact.
*
We will terminate the account of anyone who we find to be doing something illegal or fraudulent.
* We may give warnings, or suspend or terminate the account of anyone who does not follow our terms, rules, and policies - at our sole discretion.
* We may flag a member's account, placing the member on "internal watch", which may lead to suspension or termination if there are additional reports.
* We can offer you suggestions on ways to handle certain situations or direct you to agencies and authorities who can help you.

FAQs Index      Top of Page

Q. How do I report a member for abuse? (illegal or fraudulent activity or a policy violation)
A. First, be sure it is in fact illegal activity, fraud, or a policy violation. False reporting is considered a policy violation. If you honestly think something another member is doing is illegal, fraudulent, or against our policies here's how to bring it to our attention:

* Report evidence in GA messages by using the Report Abuse link in any message received through the GA messaging system. All of the details of the message (the text of the message, who is is from, etc.) will be automatically sent to us when you use this link.

* Forward regular emails to us by using the FORWARD feature in your email program. You must include the email header which shows the offender's email address and date/time the email was sent. Forward it to customer service (see link at bottom of any page).

* Report illegal or fraudulent activity pertaining to a particular listing by using the Report Abuse link in that exact listing.

* If a phone call is involved email the details of the call to customer service: who, what, when, how, etc. Details are important.

What NOT to report. What NOT to do:

* Don't report someone just because they don't reply to your question or offer on a Classified Ad. Read the FAQs section on Communication.

* Don't report that you are unhappy with an item you bought unless you truly believe the seller tried to con you, and have proof. If you're unhappy with a purchase you must follow and abide by the seller's return policies. Buyer beware! Know the seller's return policy! Ask questions! Get answers in print before you pay for anything!

* Don't report a seller will not let you return an item if the seller had a "no return" policy or if it is past the return time allowed. You must abide by the seller's return policies.

* Don't report payment from a buyer is late unless you truly feel the payment is not coming OR if it has been more than 2 weeks since the buyer agreed to send payment. And then only report this to us if the buyer does not respond to your inquiries with a realistic and reasonable explanation within a reasonable amount of time (we believe on week should be the longest time you should wait for an email response or answer to your voice mail). Read the FAQs section on Communication.

* Don't report shipment of an item you've paid for is late unless you truly feel the shipment is not coming OR if it has been more than 2 weeks since the buyer agreed to ship. And then only report this to us if the seller does not respond to your inquiries with a realistic and reasonable explanation within a reasonable amount of time (we believe on week should be the longest time you should wait for an email response or answer to your voice mail). Read the FAQs section on Communication.

* Don't clutter your report with rhetoric and opinion. It's not that we don't care about your opinion, but sifting through and separating opinion from fact can delay our response and can lead to misunderstanding and confusion. So please just send us the facts. As Sergeant Joe Friday would say, "JUST THE FACTS".

* Do not demand what action we take. Do not expect us to tell you what action we will take. We will tell you what action we will take only if we feel it is in your best interest to know and only if telling you does not invade another member's privacy. Suffice to say we will acknowledge your report and handle it as per our terms (and the law) requires. Each report will be handled on a case by case basis.

What should you report? What should you do?

* Report anyone you know is committing (or attempting to commit) fraud or engaging in illegal activity or if you have a reasonable suspicion.

* Report any seller who does not abide by their own return policies or agreements they made with you (in print).

* Report any seller you paid IF the shipment is 2 weeks late AND the seller has not responded to your emails AND phone calls (give them 1 week to respond).

* Report any seller who will not honor an Auction or Offers Only (Best Accepted Offer) listing if you were the winner or if yours was the "best offer".

* Report any buyer you made payment arrangements with, who promised to pay you, IF payment is 2 weeks late AND the buyer has not responded to your emails AND phone calls (give them 1 week to respond).

* Report anyone you feel is trying to set up a scam - buyer OR seller.

* Report any member who sends you spam or harassing emails (or harassing phone calls).

* Report any seller who will not honor the price posted in their listing.

* Report any seller who has an item posted for sale that is not available (you must allow the seller a day or two to remove the listing).

* Report any member who does not follow GunsAmerica rules and polices.

FAQs Index      Top of Page

Q. Does GunsAmerica offer buyer protection or fraud protection?
A. No. GunsAmerica is not in any way involved in the actual transaction or sale between buyer and seller. The buyer and the seller are completely and solely responsible for their own actions. GunsAmerica offers NO buyer protection. Keep in mind if you pay for an item with your credit card that will be the best way to protect yourself against fraud as virtually all credit card companies and banks offer some kind of buyer protection.

* FTC GUIDE FOR BUYERS & SELLERS:
     Here is a link to some  very helpful and interesting information about buying and seller on the Internet.
http://www.ftc.gov/bcp/conline/pubs/online/auctions.shtm

FAQs Index      Top of Page


 

GunsAmerica Store (GA STORE)

Q. The membership page mentions GunsAmerica or GA Store. How do I get a store?
A. This feature is coming soon and will be available to all Gold Seller members.

FAQs Index      Top of Page

Q. Why do I see GA Store icons in some listings?
A. Gold Sellers may have a red, white, and blue GA Store icon. Until the GA Store program is up and running this icon/link will bring you to a page with all listings that seller has to offer, similar to the More from this Seller icon/link.

 


 

Gun Laws & Regulations
     GunsAmerica includes links and general information on the subject of laws and regulations related to the buying and selling of guns, firearms, weapons, and accessories as a service to its members - this information is not to be viewed as legal advice in any way. Neither should any information we offer be considered the last or only word on any subject.
     All members are responsible for familiarizing themselves with all federal, state, and local laws before they buy or sell on GunsAmerica. If you are buying or selling cross state or county lines or outside the country, you the buyer/seller are responsible for knowing and following the laws and regulations of both; the point of sale and the delivery destination. GunsAmerica is not responsible for any sale or transaction.

Q. Who can buy a gun?
A. Each state has different age and eligibility requirements for firearms purchases. Usually the age requirement is between 18 and 21 yrs old. Check with your local authorities for the correct age and requirements in your area.
     Keep in mind it is the BUYER's responsibility to know their own state and local laws. One way to find out quick is to check with a local licensed firearms dealer (FFL dealer).

Here is our About Buying page:
http://www.gunsamerica.com/AboutBuying.aspx

See below for the ATF web site
for information on laws regarding the purchasing a firearm & background checks.
(this link will open in a new window)
http://www.atf.treas.gov/firearms/faq/index.htm

FAQs Index      Top of Page

Q. Who can sell a gun?
A. Each state has different age and eligibility requirements for firearms purchases. Usually the age requirement is between 18 and 21 yrs old. Check with your local authorities for the correct age and requirements in your area.
     Keep in mind it is the BUYER's responsibility to know their own state and local laws. One way to find out quick is to check with a local licensed firearms dealer (FFL dealer).
     If you can legally own a gun, then you can buy or sell it on GunsAmerica.com. But again, remember you are responsible for familiarizing yourself with and complying with all Federal, state, and local laws when buying or selling and when using this site.
     By Federal law, the person who ships a gun or received the shipment of a gun must be a licensed dealer (FFL Dealer). There are a few exceptions, such as certain antiques or parts. We recommend you check with the ATF, the NRA, and/or a local FFL dealer for details.
     If the buyer/seller is not a licensed dealer, the buyer/seller must make arrangements with a licensed dealer in his state to transfer the firearm. See below for links to more detailed information.

Here is our About Selling page:
http://www.gunsamerica.com/AboutSelling.aspx

Here is our About Buying page:
http://www.gunsamerica.com/AboutBuying.aspx

See below for the ATF web site
for information on laws regarding the purchasing a firearm & background checks.
(this link will open in a new window)
http://www.atf.treas.gov/firearms/faq/index.htm

FAQs Index      Top of Page

Q. How do I find out what the federal laws are?
A. Visit the ATF web site for information on laws regarding the purchasing a firearm and background checks or visit the NRA's state-by-state gun laws guide.

FAQs Index      Top of Page

Q. How do I find out what the laws are in a state?
A. To get the most reliable and accurate information we recommend you contact your local authorities, the NRA, or a local FFL dealer.
Visit the NRA's state-by-state gun laws guide (this link will open in a new window).
You can find an FFL dealer through your local yellow pages or you can search for FFL dealers on our website.

FAQs Index      Top of Page

Q. Are there local laws in individual towns & cities I have to know about?
A. Yes. There are federal regulations and laws, there are state laws, and there are laws that can pertain to certain municipalities or towns/cities. Contact your local authorities or an FFL dealer closest to you for information.
     You can find an FFL dealer through your local yellow pages or you can search for FFL dealers on our website.

FAQs Index      Top of Page


 

Industry News / Articles / Events Calendar
Events Calendar      Articles      Industry News

Q. You have an "Articles" link at the top of every page and you also mention it on the membership page. Where are they?
A. We'll be posting articles related to guns and firearms in the near future. Thank you for your patience. We believe it will be worth the wait.

FAQs Index      Top of Page

Q. Can anyone post an event to the calendar?
A. You must be a registered member to post on the event calendar.

FAQs Index      Top of Page

Q. I made a mistake on the events calendar. How do I correct it?
A. Log in, click on the event link. A form will allow you to edit or delete the item.

FAQs Index      Top of Page

Q. I found a mistake on the events calendar. I don't know who posted it so who do I contact to correct it?
A. Only the member who posted an event can edit or delete it. Please contact customer service with all the details of the mistake you found or changes that need to be made.

FAQs Index      Top of Page

Q. I've written an article, will you post it?
A. That depends on so many factors. Please send the details of your inquiry to customer service.

FAQs Index      Top of Page

Q. Can I suggest article subjects?
A. Yes, feel free to send your article subject suggestions to customer service.

FAQs Index      Top of Page

Q. Who decides what articles are posted?
A. The "top guns" here at GunsAmerica make the decisions, but we always welcome feedback and suggestions. So feel free to send your article suggestions to customer service.

FAQs Index      Top of Page


 

Insider's Club

Q. The membership page mentions the Insider's Club. How to I sign up?
A. This feature is coming soon.

FAQs Index      Top of Page


 

Managing Listings / Ads / Auctions

IT IS A POLICY VIOLATION TO DISPLAY THE FOLLOWING INFORMATION IN YOUR LISTINGS, IN PHOTOS, OR AS YOUR SELLER NAME:
> Phone Number (E-Z Ad exceptions, and Gold Seller's phone number will automatically appear in seller information).
> Any URL or Website Name.
> Email Address (E-Z Ad exceptions)
> Information or reference to listings you have on competing websites.
If you're not sure if it's allowed, ASK!!
We reserve the right to delete listings that violate policy without "warning". This is your warning!.
If we delete a listing that violates policy you will NOT be refunded any fees you may have incurred for the listing!!

Q. How do I make changes to (modify/edit) my Classified ad?
A.
HOW TO MODIFY, EDIT or ADD TO a CLASSIFIED LISTING:
* Log in.
* Click on Control Panel.
* Click on "My Listings" under the Account Panel at left.
* Find your listing, (you can enter the GA listing # in the Find a Listing search box if you have many).
* Hover over "Options" to the far right of the listing.
* Click on Modify. (NEVER delete or remove a listing. See below for reasons why.)
* After you click on Modify you will be brought to another page where you will be able to view the listing details and make changes. You may need to scroll down or scroll to the right to see all prompts and buttons, depending on your screen size and resolution.
* To CHANGE A CATEGORY click on Change Category or Listing Type, click through the category and subcategory boxes, then click on continue.
* When you are done, please be sure to proof read your listing for possible typos, category or listing errors, etc. - better to find them now than latter!
* When finished, scroll down the page and click on POST. (clicking on "save" will allow you to finish later, it will not post your changes and go live)
* Any changes you make can be seen when you use the "click here" link on the "Your post is complete!" page (that's the page with the father and son at the shooting range) but your changes will not go live for all to see for about 1 hour. If you do not see the changes you made after waiting one full hour please clear your browser cache (see the Technical link in this FAQs) before contacting us.


DO NOT DELETE OR REMOVE A LISTING FROM YOUR ACCOUNT!!
* Once deleted a listing cannot be retrieved except by an act of congress and a tech search of our archives and a fee may be applied to retrieve it.
* If you delete a listing and/or any messages related to it we may not be able to help you in a timely manner (with billing/invoicing/payment/sales issues).
* For your convenience, only live/active listings in your control panel will be shown unless you choose to sort them by "All" or "Ended". This allows you to keep closed listings in your account for an adequate period of time without having to wade through them each time you review and manager your listings.

FAQs Index      Top of Page

Q. How do I make changes to (modify/edit) my Offers Only ad?
A. You cannot edit, change, or add to an Offers Only listing. You cannot end an Offers Only listing early. This is to level the playing field for everyone; making it fair to all who make offers. This is similar to auctions. NO changes.

FAQs Index      Top of Page

Q. How do I make changes to (modify/edit) or end my Auction?
A. You cannot edit, change, or add to an auction. You cannot end an auction early. This is to level the playing field for everyone; making it fair to bidders and potential bidders. This is a common rule the world of auctions - whether the auction is held online or in a barn - NO changes.

FAQs Index      Top of Page

Q. Is there a way to change the sorting of my listings in my control panel?
A. Yes, you can change the order or preference of the way your listings are displayed. You have many choices:

FILTER BY: ALL listings or just ACTIVE (open) listings or just ENDED (closed) listings by using the radio buttons in the "Filter by Status" box above the listings. By default your Active (live) listings will automatically be shown when you first view your listings in your control panel.

SORT BY LISTING TYPE: You can use the radio buttons to sort by "type". By default all are shown when you first enter your listings (My Selling), but you can choose to show only Classified Ads, E-Z Ads, or OFFERS ONLY.

OTHER SORTING FEATURES: You can also sort by GA listing # (ID#), Price, Title, Offers and Messages received, Date Added, and Seller Stock #.

Due to the different nature of how auctions are managed, Auctions are now listed in a separate section of your control panel. You can view and manage all of your Auctions by clicking on the My Auctions link under the Selling section of your control panel (menu at left when on My GunsAmerica).

FAQs Index      Top of Page

Q. How do I RELIST a listing that has closed?
A. You can relist many listings at one time ("bulk" or "quick" renew) or you can relist one at a time. If you need to make changes you MUST relist individually, not using the "bulk" or "quick" renew feature. Keep in mind you cannot make changes to Auctions or Offer type listings therefore if you need to change these you should not use the relist/renew feature. Keep in mind that when you relist (renew) your listing gets a new GA listing number.

To relist one at a time:
* Login and go to the My Listings page.
* Hover your cursor over the Options link (to the far right) of the listing you want to relist/renew.
* Click on renew.
* You will be brought to the same listing creation page you used when you first posted the listing. There you are given the opportunity to make changes if you wish.
* Make changes and click on POST or if you do not need to make changes just click on POST. Depending on your screen size and resolution settings you may have to scroll to the right (using your bottom scroll bar) to see the POST button.

To relist more than one at a time: ("bulk" or "quick" renew or relist)
* Login and go to your My Selling page.
* Click on the "Bulk Renew Listings" button to the top right of your listings.
* By default ALL closed listings in your control panel will be checked off as to be renewed. Make sure ONLY the listings you want to renew have check marks in the boxes next to each listing. Click any check mark to remove it.
* Click on continue.
* You can NOT make changes to the listing during this process. If you want to make changes you must first renew, then modify/edit. BUT keep in mind Auctions and Offers Only listings cannot be modified later so you should NOT use bulk renew for an Auction or Offer listing if you think you may want to make changes.

FAQs Index      Top of Page

Q. How do I RENEW a listing?
A. See "How do I RELIST a listing" above, they are one in the same.

Q. How do I EXTEND more than one listing at a time?
A. This feature is not currently available to be done manually by the seller - please contact customer service for help.

Q. How do I CLOSE more than one listing at a time?
A. You can do this in the same manner as "Bulk Renew" (see above) by clicking on the "Bulk Close Listings" button, BUT keep in mind this function is ONLY to close a listing that is no longer available, NOT to close a listing and report a sale. You MUST now use the OFFER SYSTEM to report a sale - NO Exceptions!

Q. How do I MARK MORE THAN ONE ITEM SOLD at a time?
A. You can only mark an item "sold" by accepting an offer to buy.

Q. How do I print out a list of all of my listings?
A. There is a button on your My Selling page, above your listings.

FAQs Index      Top of Page

Q. My listing still appears as "closed" when I relist/renew it. What went wrong?
A.
When you relist/renew you are creating a NEW listing, using the old one as a base to start with. Therefore the old listing remains closed and the newly relisted/renewed listing is created and gets a new GA listing number.
>
The old listing should be kept in your account panel on your listings page just in case it is needed for reference or invoicing purposes. NEVER delete a closed listing unless you are 200% sure you will never need the information in the listing again. We can retrieve certain deleted listings but there may be a penalty or fee involved for GA to do this for you.

FAQs Index      Top of Page

Q. When I try to create a listing it keeps saying my price is invalid. Why?
A. The most common reason for this error messages is either you are entering the dollar $ sign (don't) OR you are accidentally typing a comma instead of a decimal point.

FAQs Index      Top of Page

Q. Will I get an email warning me that my listing(s) are about to close soon?
A. This feature is not currently available but will be in the future.

Q. Will I get an email to let me know my listing(s) have closed?
A. At this time you will only get an email if you listing has closed due to an offer being accepted or an auction won.

Q. Will I get an email invoice for special features?
A. You will be notified that the invoice has been generated (placed in your account). This is included as part of your Posting Complete notice. All members are responsible for reviewing their invoice page regularly. Do NOT rely on email alone as email can and will fail, for numerous reasons and these reasons are not always under our/your control.

FAQs Index      Top of Page

Q. Do I have to pay to make a change to my listing?
A. Only if the change included adding special features relisting/renewing a listing, or changing a listing type to an Auction. For more information on how to understand your invoices please see the Billing/Payment section of this FAQs.

Q. How long does a listing last?
A. A listing lasts for as long as you set it to run; until sold, or between 1 and 60 days.
>
You must be sure to set the desired listings length when you create the listing. This is especially important when you list Auctions and Offers Only ads (Best Accepted Offers) because they cannot be changed or edited once you post.
>
How long you can list depends on your membership level also. Basic/free members (not Verified, not Gold) can only list for a maximum of 7 days. If you want to list longer you must upgrade to at least Verified membership (one time fee of $7.95). NOTE: When you extend a listing it can only be extended for the length of time the original listing ran for. For example, if you originally posted a listing for 30 days you can only extend it for 30 days at a time, no more, no less.

FAQs Index      Top of Page

Q. I posted a listing but I can't find it when I search. Can you tell me why?
A. Below are the most common reasons seller's cannot find their own listings.

> You did not wait one hour for the listing to propagate through the system - although you will be able to view your new listing when you click on the "view" link in your account, the listing will not be available by a search (or in New Today or on the Home Page if you choose that special feature) for up to one hour. That is how long it takes for the listing to propagate through the system. This type of wait time is common in with most online listing services and on the Internet.

> You did not actually "post" the listing - you may have clicked on "save" instead of "post" which means the information is saved in your account but has not been posted live to the GunsAmerica website. The "post" button in the listing creation page is located to the far right bottom of the page. Depending on your screen size and resolution settings you may not be able to see the "post" button unless you use your browser's bottom scroll bar and scroll to the right. If you believe this is what happened you can find any saved (but not posted) listings in your account on your listings page and looking for "unconfirmed" listings.
* Log in.
* Click on "Control Panel" (at top of page).
* Click on "My Listings" (at left).
* Click on the blue "Unconfirmed" tab.
* Click on the "Edit/Post" link to the right of the listing title.
* This brings you to the original listing creation page where you can make changes or add information (if needed) and then click on the "post" button.

> You are looking in the wrong category - there are categories and sub categories and there are many choices. If you want to know exactly what category your listing is under use the "view" link on your listings page to go to the listing and hover your cursor over the category link in the listing (just below the GA listing # and seller stock #). You will be able to see the entire URL for the category and sub category you placed your listing in at the bottom of your browser window (if you have your browser set to allow you to see the links in URLs).

> You are searching incorrectly - you may be searching in the wrong category, you may not understand where your listing should appear, you may not be using the advanced search, you may have typed your search term incorrectly or you may not be using the best search term to find that type of listing, etc. There are many possibilities but for now we'll give you an example of one of the most common problems: not using the correct or best search words or method.
For example:
Searching with too general (common) a word or words will most likely give you hundreds of seeming unrelated results. If you listed a
Winchester Model 70 Super Shadow bolt action rifle and you searched for it only by typing the the word WINCHESTER into the search box you will get any listing with the word WINCHESTER in the title, in the description of the item, or if even if the search word you used is found in the seller's name, the sellers additional details (seller profile), etc. Adding more details to your search may help. WINCHESTER MODEL 70 would be better, WINCHESTER MODEL 70 SHADOW even better, and WINCHESTER MODEL 70 SUPER SHADOW would of course be best.
BUT, what if you didn't use the word "MODEL" in your title or description? What if you only typed M70 or M 70, or M-70 into your title and description and you (or a potential buyer) types MODEL into the search box? Well, you may have a really tuff time finding your M70 listing when you tell the search engine you're looking for a MODEL 70. For more information please
see below as well as the Searching/Browsing section of this FAQs for more information.

> Poor choice of words in the listing itself - choosing the best wording for your listing title and description text is very important if you want visitors to find your listing quickly and easily. If you don't use the best choice of text then you may impede your own (or any visitor's) ability to find your item. In keeping with the referenced example above, the Winchester Model 70 Super Shadow, let's look further into this example of the MODEL 70 versus the M70 or M 70 or M-70. Since the search engine sees each of these versions of the Model 70 as different words and will not "assume" you want to find them all when you type in only one, the best way to make sure your listing is found is to include ALL possible or probable search terms in your listing. Not that you have to put this all in your title, that of course would be ridiculous, but you should find a way to incorporate each possible search word choice in your listing description. This can be done by describing the item with your knowledge of the item you are listing and a bit of imaginative writing.

> Typographical error in your listing OR in your search - "typos" (typographical errors or spelling errors) are extremely common. Take the time to make absolutely sure you are typing your search words correctly. If you are looking for your own listing, to test that it has actually gone live, the best way to insure you find it is to view the listing first by clicking on the "view" link on your listings page of your account panel, then copy and paste part of your title or description directly into the search box and see if your listing comes up.

FAQs Index      Top of Page

Q. What does "invalid" listing mean? Why is it "invalid"?
A. When you see "invalid" listing or listing number it means either you typed the wrong listing number in your search and it never existed OR it means the listing has been deleted from our system. If it is invalid (deleted) it cannot be retrieved. If it is invalid has been deleted from the system GunsAmerica cannot give you any information about that listing.
    The reason the listing was deleted may vary. It may be because the seller closed the listing and removed it from the system. A seller may do this for many reasons; the item was sold, the seller changed his/her mind, the item simply is no longer available for any number of reasons.
    Or it may be that GunsAmerica closed the listing and removed it from the system. GunsAmerica may do this for any number of reasons; the seller's account was terminated, the listing violated policy, the seller cannot be located (for any number of reasons) so the account was closed and the listings removed.
    If you come across a listing you were interested in and it is no longer available due to being "invalid" please do not contact GunsAmerica about the listing. Due to privacy reason we cannot disclose any information.
    If you are the seller of an item and the listing unexpectedly is shown as "invalid" you need to contact customer service with the exact GA listing number. If you do not give us the exact GA listing number we will not be able to find out why the listing is showing as "invalid".
    If you are a buyer and have paid for an item that is now "invalid" and you are having trouble with the transaction please contact the seller. You should also view the Fraud/Scam section of this FAQs

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Q. Why do some listings appear without sub-categories but when I create a listing I have to choose from sub-categories?
A. New listings must now select from the sub-categories if there are sub-categories to choose from. Some listings (originally created before site changes in January) are not listed with sub-categories because they were originally listed at which time subcategories were not required. When a seller, who has a previous listing from the old system, extends the listing (before it closes) it extends with the old category structure. If they allow the listing to close and relist/renew they will also be required to choose from subcategories. These older listings will eventually be removed from the system and updated.

Q. What are "Saved Listings"?
A. In your control panel (My GunsAmerica) you will see a link for "Saved Listings" in the index at left, under Selling. This is where you will find any listing you created but did not actually post yet. You would have clicked on the SAVE button instead of the POST button during listing creation. You may have done this by mistake or on purpose (if you wanted to finish later). You can edit/post a saved listing any time.

Q. What are "Saved Messages"?
A. Saved messages are messages and text sellers can save for use as needed when you create listings and/or use the GA messaging system. You can save messages for replies to offers and questions and more. As you use the sytem, you will see info icons for when Save Messages can be used.

Q. How does the Auto-responder work?
A. If you will not be able to reply to emails for any length of time you can set an auto-responder to reply for you. This can be done for a long weekend, ill health, vacation, or simply if you know you are going to be too busy to reply to messages for a day or so.
 While this feature can be very useful, it is important that you don't leave your auto-responder "on" when you are available, and (if you want to make deals) it is important you don't use it for too long a period of time. If you can at all help it, be especially careful not to use your auto-responder during a time when you have Auctions or Offers Only listings about to expire.

 

For information about Creating, Editing, Modifying, and Closing Listing:
See the FAQs index for the type of listing (Classified, E-Z, Offers, Auction) you need to know about.

FAQs Index      Top of Page


 

Misc. / Other Topics

Q. Can you tell me how much my gun (or other item) is worth?
A. At this time GunsAmerica does not have a valuation service, however we will in the future. Until then we recommend you contact an FFL in your area or a local gun club. They may be able to help you or at least tell you who can.

FAQs Index      Top of Page

Q. Where can I get parts for my gun?
A. Click on Browse Non Guns and look for the appropriate category.

FAQs Index      Top of Page

Q. Where can I get a manual for my gun?
A. Click on Browse Non Guns and look for the appropriate category.

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Q. Can you recommend a reliable FFL dealer in my area?
A. At this time we do not have a specific list of FFL Dealers we can officially recommend, although we will be compiling such a list in the near future.
    For now we recommend you start with the FFL Dealer nearest you through our searchable FFL dealer database. All FFL dealers in our searchable database are members in good standing with GunsAmerica (there are no GunsAmerica policy violations and their FFL license has been checked with the ATF). Keep in mind if an FFL dealer has broken the law their FFL license will be revoked. Please see the Frauds/Scams section of this FAQs.

FAQs Index      Top of Page

Q. What is GunsAmerica's Privacy Policy?
A. Please click on this link for our complete Privacy Policy.

FAQs Index      Top of Page

Q. Do you accept commercial advertisements on GunsAmerica?
A. Please click on this link for information about advertising on GunsAmerica.

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Membership

Q. Do I have to pay to be a GunsAmerica member?
A. No. Becoming a BASIC registered member is free.

FAQs Index      Top of Page

Q. What are the benefits of becoming a registered member?
A. All registered members can:
* Contact sellers, buy, and bid.
* List classified ads.
* Perform location-based & advanced searches.
* Enlarge thumbnail images to full size.
* Create customized Wishlists & Watchlists.
* Read and post on forums & blogs. (coming soon)
* Give and maintain buyer and seller feedback.
* Register as an FFL Dealer.
* Search the FFL Dealer database.
* View and search calendar information and events.
* Send offers and messages to other members.
* Access the Insider's Club. (coming soon)

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Q. Is there more than one kind of membership?
A.
Yes, there's basic registration (free), Verified, Gold Buyer, Gold Seller, Gold Seller Plus, and Trusted members. Please visit the Fees page for more information.

Q. How do I become a member?
A. Becoming a member is easy - all you need to do is register, and you'll be given the choice to pick the level of membership that's right for you. And you can upgrade your membership at any time.

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Q. How do I upgrade my membership?
A. You can upgrade during registration OR from your Control Panel immediately after you register OR at any time after that by clicking on My Membership Level, located at the top of every page, by clicking on the My GunsAmerica section.

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Q. My membership fee seems to high, who can look into this for me?
A. The most common reason a member's fee may appear to be incorrect is either they did not realize (or forgot) what membership they signed up for OR the member may be on one of the old membership fee tiers (from before our change to the new website) that is no longer offered, therefore not listed in our current membership information. In either case, if you have a question about your membership type or fee please contact customer service. When you contact customer service be sure to identify yourself with your User ID (log in ID) and email address you entered during registration.

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NOTICES:
For information about Posting Complete/Invoice Notices, FAILED CHARGES, and PAST DUE notices, see the Invoice/Billing section of the FAQs.

 

MONTHLY ACCOUNT SUMMARY

Q. Why am I getting this? Is this an invoice? Do I have to pay this?
A. We send Monthly Account Summaries to all Verified and Gold members. This summary may include information about sales and listings (if you are a seller), information about your monthly membership fees (if you are a Gold member), and/or it may contain important notices that ALL members need to read. There is no need to respond to this summary. It is not an invoice. If there is an amount due you can consider it as an invoice "reminder".

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Offers Made

BUYERS!
VIEW & RESPOND TO OFFERS & MESSAGES
KEEP TRACK OF BIDS & WINS
Our new Offers & Messaging system combined with our new control panel makes it easy to organize and keep track of everything regarding offers, purchases, and questions you've asked.
*
Log in.
* Click on My GunsAmerica.
* Hover over Buying (in the menu at left), then click on My Buying.
* Any offer you've made on Classifieds & Offers Only listings will be there and any Winning Bids. (pending Auctions are listed separately)

FIND THE STATUS OF AN OFFER
In My Buying you will see all offers you've made with their status. No matter what the status, you can also check to see if the seller sent you a message too.
Offer To Buy Made: is an offer you made on a Classified Ad or Offers Only listing, and the seller has not yet responded.
Offered: is an offer you've made on a seller's store inventory, and the seller has not yet responded
Bought: is an offer you've made, and the seller has accepted you offer.
Under Consideration: is an offer you've made, and the seller is taking it under consideration & most likely sent you a message or question regarding your offer.
Rejected: the seller has rejected your offer, but may have also sent you a message.
Offer from Seller: the seller has extended an offer to you, to buy an item you inquired about (price may be lower).

VIEW RELATED MESSAGES & MUCH MORE
No matter what the status, click on the Actions link (to the right of the offer) to:

* "View messages" related to that offer/item.
* Choose an FFL (if your offer was accepted).
* Mark an item paid.
* Check to see if the seller marked an item shipped.
* Leave feedback.
* Archive the item.

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Offers Only Listings

> Offers Only listings can NOT be changed, modified, edited, altered, or ended early without consequence.
> Deleting or closing an Offers Only listing, before it has run its course, without permission from GunsAmerica, may result in a penalty fee or suspension of your account.
> Deleting an Offers Only listing does NOT automatically void your responsibility to pay any posting fees related to that auction. That decision is up to the discretion of GunsAmerica and will be decided on a case by case basis.
> If you posted an Offers Only listing and notice a mistake you MUST contact customer service immediately for assistance (see the link at the bottom of any page) BEFORE there are any offers.
> If you list an item in an Offers Only listing on GunsAmerica you are committing that item to be available for the duration of the listing and you must make the item available to the winner of the Offers Only listing.
> Sellers who make a habit out of ending Offers Only listings early, asking for changes, or withdrawing the availability of an item in an Offers Only listing may incur penalty fees or suspension of their account.

FAQs Index      Top of Page

Q. How do I create an Offers Only listing?
A. Creating (posting) an Offers Only listing is very easy, however there are a few steps you need to take before you post any listing.
* Make sure you know exactly what you want to say; how you want to describe your item or service. Use keywords related to the item/service that will help GunsAmerica's search engine find your ad as well as other search engines such a Google, Yahoo, and MSN.
* Take a clear photo of your item or photos related to a service. The bigger the better but make sure it is clear, in focus, detailed, and less than 1.5 MB, in .jpg form. We recommend one wide shot plus close ups of key points and features.
* Know how much the item/service is worth; how much you want to charge for the item/service and how much it will cost for shipping.
* Familiarize yourself with all federal, state, and local laws regarding the selling and shipping of firearms including (but not limited to) if you need to use an FFL dealer to ship an item.
* Once you've done your research, taken your photos, and know the laws and regulations you are ready to post your item or service.
1. Click on any SELL NOW or START SELLING link or button.
2. Choose the Offers Only listing type.
3. Follow any prompts and fill in all information that pertains to your item; title, condition, price, duration of listing, and description of the item.
NOTE ABOUT CONTENT: You are not allowed to place contact information, phone numbers, website names, email addresses, or any HTML in your listings.
4. Upload any photos you have. (The first one is free) Please visit the
FEEs page for details.
NOTE ABOUT PHOTOS: A common mistake is to click on the browse button to place the photo in the list of photos BUT then forget to actually click on the "Upload" button. Be careful, because once you list your auction it can NOT be edited or altered in any way.
5. Choose any Advanced Special Features you want. (Special Features are available at additional cost)

Please visit the FEEs page for details.
6. Click on post and you're good to go! (You may have to scroll to the right so see the post button) And remember, Offers Only listings can NOT be edited or modified later. Offers Only listings cannot be ended early (unless you chose the BUY IT NOW option and a member uses this option) You MUST take care and make sure your choices and what you type is exactly what you want.
* Your listing can be seen by you immediately when you use the "click here" link on the "Your post is complete!" page (that's the page with the father and son at the shooting range) but your auction will not go live for all to see for about 1 hour. If you do not see the changes you made after waiting one full hour please clear your browser cache (see the Technical or Trouble Shooting link in this FAQs) before contacting us.

* IF YOU MADE A MISTAKE ON YOUR OFFERS ONLY listing you can NOT make changes!! Contact customer service immediately for assistance. Be sure to send us the listing number and the exact reason for wanting to delete or end an auction. Repeated requests for deleting Offers Only listings or early closings may result in a penalty fee OR closure of your account. It is very important you take the time to list your auction carefully!

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Q. How does an Offers Only listing/ad work?
A. An Offers Only ad allows you post an ad for sale where you are unsure of the price, or where there are potentially special buyers out there who will pay a premium for your gun, yet you don't want to be forced to sell it to a "highest bidder" as you would in an auction. You will get "offers" on your ad, which you choose to accept or reject. You do NOT have to accept any offers and you accept as many offers as you wish, BUT you must sell to the highest of the offers when the listing comes to a close (similar to an auction).
Advantages:
* You do not have to sell, as you would in an auction, unless you accepted an offer.
* You can potentially get top dollar.
* Solid, serious, cash buyers will not feel alienated by a high and "wishful" asking price.
* You can ignore offers below a threshold you set (similar to a reserve).
* You get to communicate with the potential buyer first, and sell to someone who's character you prefer - a good feeling to have when dealing with firearms.
Disadvantages:
* There isn't as much compulsion to buy or sense of urgency as with an auction.
* Offers Only listings are a relatively new type of ad here at GunsAmerica (and in the online selling world) and many people might not understand what it is all about at first.
* You could lose a buyer to someone selling with a classified ad, because the price is up front and no need to take the time to "guess" (make an offer) at the price you are willing to sell.
* You might jump at the first good offer that comes your way and you'll never know if you missed out on a better selling price.
* Similar to auctions, you can NOT end an Offers Only listing/ad early.
* Once an Offers Only ad is posted you cannot make changes to the listing. Similar to auctions, this is done to be fair to anyone who has made an offer or who might plan to make an offer.
Who Can Post:
Only Verified, Gold, and Trusted members can post an Offers Only ad.
Fees: Fees vary depending on your membership level, what features you may choose. See the FEEs page for details.
Who Can Contact & Buy:
Any registered member can contact you about an Offers Only ad, but you can choose (when you create the listing) what membership level can contact you and you can ignore any offer below a set price.

FAQs Index      Top of Page

Q. How do I make changes to (edit) my Offers Only ad?
A. You can NOT make changes to an Offers Only listing once it is posted. No exceptions!

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Q. I want to change my Offers Only to an Auction or Classified Ad. How do I do this?
A. Y
ou cannot do this while the Offers Only listing is live/active because Offers Only type listings cannot be modified.

FAQs Index      Top of Page

Q. I want to relist my closed/ended Offers Only listing, but I want to change the listing type. How do I do this?
A. Choose to relist the item as you normally would, making sure to click on the Change Category & Listing Type button before you post.

Q. How do I report an item sold, after an Offers Only listing closes, if there was no highest offer?
A. If your Offers Only listings did not sell to a highest offer, but you choose to sell to an someone for a lesser price OR to someone who did not enter an offer, you will need to relist the item as a Classified Ad.

FAQs Index      Top of Page

For more information see the Managing Listings section of this FAQs.

 


 

Photos / Images: What? How? Why?

Q. How do I upload photos to my ad?
A. When you're on the listing creation page (the page where you ad your description and price, etc.) you will see five fields with "browse" buttons to the right of each field. When you click on the browse button a new window will open (small) that you use to navigate to the photo in your computer. Once you see that file in the window you want to upload, double click on it. The entire "address" (location in your computer) for that photo will appear in the field beside the browse button. It will most likely start with C:\My Documents or similar. Once you have browsed and located all the photos you want for that listing click on upload.
     Depending on your computer and your Internet connection the upload can take several seconds to a minute or so. Sometimes, due to slow Internet connections, the process of uploading can bog down your computer and it will "time out".
     If you have trouble with "time outs", try uploading and posting only one photo at a time.

FAQs Index      Top of Page

Q. How do I change or remove photos from my ad?
A. Changing or editing photos falls under the "edit" or "modify" category of instructions. Click on the listing type (Classified, E-Z, Offers Only, or Auction) in the FAQs for details.

FAQs Index      Top of Page

Q. I'm having trouble uploading images. Am I doing something wrong?
A. Please see the tips below. If you still have trouble after following these tips and instructions, contact customer service with complete details of exactly what you did when you had the problem and what you are seeing on your screen so we can further trouble shoot.
* Be sure your Internet security is not on HIGH.
* Be sure you have cookies and JavaScript enabled.
* Close all other windows and programs on your PC.
* Use Internet Explorer or Mozilla to enter our website. Do NOT use AOL or Safari.
* Update your browser to the newest version. If you have not updated your browser in 2 years or more chances are it's an old version.
* If you are running Windows 95 this may be causing problems. Contact us for more help.
* Try to upload the images during a time when the fewest people are surfing the net - NOT between 5 PM and 9 PM as this is when most day when most people get home and hop on the web.
* Make sure your images are smaller than 1.5 MB.
* Optimize your photos: Most imaging software have optimization features. There are also free programs to be found on the Internet (you may already have one) that can optimize images for faster loading. Look for the words "image optimization" or similar in your current imaging program or Google it.
For example:
http://www.netmechanic.com/products/accelerate.shtml (this link will open in a new window)
* If you have a computer that is more than 3 years old or are on dial up (slow ISP) you may need to upload & post one photo at a time so as not to get a time out or error page.

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Q. Why are some photos fuzzy and unclear?
A. The quality of the photos posted on GunsAmerica depends on the quality of the photos taken and uploaded by the seller as well as the quality and settings of the computer you are viewing them on. Also, please keep in mind that thumbnail photos (the smaller version you see before you enlarge) are compacted versions of the larger original photos. The action of compacting the photo may make it appear a little distorted or fuzzy. This distortion is sometimes temporary. Any distortion you see in the thumbnails images will not be seen once you enlarge the image.

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Q. Why are the photos so tiny?
A. The photos you first see when you search our site or click through to a listing are called "thumbnail" images. A thumbnail image is a miniature version of an original, larger photo. Thumbnail images are commonly used on the Internet for many reasons. On GunsAmerica the thumbnail photos in the listings are about 80x80 pixels. That's about 1" square on the typical computer screen. (pixel sizes can vary depending on your monitor's resolutions settings)
    We use these smaller thumbnail images for many reasons. One reason being that if we displayed the largest photo available in each listing there would be no room for much else on the page. Another reason being that some sellers will upload humungous photos that can be up to 3 feet wide ('gotta love those new digital cameras). This is great because you can really see the detail of a gun with a photo that large but these larger photos can take a lot of time to open with slower ISPs and on older computers (sometimes several minutes). Most visitors don't want to wait for these large images to open when they're searching through listings so we offer thumbnails and our thumbnail viewer for speed and convenience. Our thumbnail viewer allows you to open a larger version of the thumbnails as well as open the largest version available - the original photo uploaded by the seller.

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Q. How do I enlarge the tiny (thumbnail) photos? How do I use the thumbnail viewer?
A. To enlarge thumbnail photos all you need to do is click on the photo. This brings up our thumbnail viewer. You must be logged in to do this.

     When you click on a thumbnail photo it will open the GunsAmerica thumbnail viewer in the center of your screen, enlarging the tiny 80x80 pixel thumbnail photo you clicked on to 640x480 pixels. That's about 8" wide on the typical computer screen. (Keeping in mind, if the seller only uploaded a 5" wide photo the image displayed will not be 8" wide)
    If the seller uploaded more than one photo the thumbnail viewer will allow you to quickly switch from one photo to another in the larger 8" window.
    To view the largest size available for any photo; the original size uploaded by the seller (whether it be 5 inches wide or 3 feet wide) just click on the larger image in the thumbnail viewer. The original photo uploaded by the seller will open in a new browser window. Again, keep in mind, the size and quality of the photo can only be as good as the photo uploaded by the seller and may also depend on your computer and monitor; the quality & age of your computer's graphics card, the quality and size of your monitor, and your monitor's resolution settings.

    Below is a link to a demonstration listing with an example of how large a photo can be. Depending on what size photo the seller uploaded, you will be able to view three sizes of the photo.

GA Demonstration Listing # 976900671  (this link will open in a new window)

THUMBNAIL PHOTO:
    This is a mini version of the seller's original photo (80x80 pixels, about 1" wide). These thumbnails are used in a listing so as not to take up too much room on the listing page.

THUMBNAIL VIEWER:
   
This is what you see when you log in and click on any thumbnail photo. This brings up the GunsAmerica thumbnail viewer. The viewer allows you to view larger versions of the thumbnails in a listing and quickly switch from one thumbnail to the next (in listings that have multiple images). The largest size you can see in the thumbnail viewer will fill the viewer completely (640x480 pixels, about 8" wide). Of course the larger image can only be this size if the original image uploaded by the seller was at least this size or larger. Remember, you must be logged in to use the thumbnail viewer. If are logged in and you cannot view the larger image in the thumbnail viewer see the next question below; Why can't I enlarge the thumbnail photos?

ORIGINAL / LARGEST SIZE:
    To view the original size uploaded by the seller (whether it be 6 inches wide or 3 feet wide) just click on the larger image in the thumbnail viewer. The original photo will open in a new browser window.
    In our demonstration listing the size of the original enlarged photo is 2-4 times as large as a 17" monitor (2576x1932 pixels). The photo is huge. You will need to scroll up and down and side to side to see it all.
     The photo is of a man holding a Striped Bass. The image is so large, clear, and detailed you can count the scales on the fish. The photo was taken from about 6 feet away with a moderately priced digital camera in regular mode. Imagine how detailed the photo could be if the photo was taken with a better camera or in close-up mode! This demonstration photo shows that clear, large images can be viewed in GunsAmerica listings BUT only if the seller uploads a clear, large photo.
GA Demonstration Listing # 976900671

     If you do not see a huge photo when you click on the demonstration listing thumbnail, and then click on the larger image, it's because your computer/monitor settings are keeping you from viewing the larger photo, NOT because GunsAmerica photos are too small.
     So, how do you change your settings so you can view the larger photos on your computer? It's called allowing images to resize (or image resizing) and the exact instructions can be different, depending on your computer, your monitor, and your browser settings. Below are a few tips that may help you.

FAQs Index      Top of Page

HOW TO ALLOW LARGER IMAGES IN YOUR BROWSER:
     No matter what computer you are using, you need to DISABLE "automatic image resizing". What type of operating system you are using, your monitor quality and resolutions settings, and what browser you are using can also affect image size and clarity. But you may be able to fix the problem by just adjusting your browser settings.
     Important Note: The instructions below are for general informational and educational purposes only. GunsAmerica is not responsible for any changes you make to your PC, monitor, or browser settings. If you are are not completely familiar with changing settings and/or if you are not sure of what you are doing, we strongly suggest you ask a friend, family member, or professional for help. You may want to contact the company you purchased your computer from or your Internet Service Provider (ISP) for help.

Internet Explorer
* Open IE browser.
* Click on Tools.
* Click on Internet Options.
* Click on the Advanced Tab.
* Scroll down until you see the Multimedia heading.
* Under the Browsing heading, uncheck the box which states "enable automatic image resizing" or similar wording.
* Click on Apply, then click on OK.


Firefox
* Open Firefox browser.
* Click on Tools.
* Click on Options.
* Click on the General Tab (most likely shown by default already).
* Uncheck the box which states "resize large images to fit in the browser window" or similar wording.
* Click on OK.

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Q. Why can't I enlarge the thumbnail photos?
A. The most common reason why visitors to GunsAmerica cannot enlarge thumbnail photos is because they are not logged in. Keep in mind you must be registered to log in (basic registration is free and only takes a few minutes). Please also make sure you have JavaScript enabled on your computer. See the Technical Problems section of this FAQs.
    But if you are logged in and still cannot enlarge thumbnails the most common reason is if you are using a MAC with the Safari browser. GunsAmerica members who use MACs report to us they have trouble on many different sites when using Safari but have no trouble with Firefox or Internet Explorer. Firefox is put out by Mozilla and can be downloaded for free. Internet Explorer is also free but downloads for MACs are no longer available. You may already have a free version of Internet Explorer on your MAC.

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Q. Why do I have to log in to enlarge thumbnails?
A. Logging in insures you have at least gone through basic bare-bones registration with GunsAmerica, have declared you are at least 18 years old, and have agreed to our TOS (Terms of Service). Registration and login also helps to reduce copyright infringement (stealing/copying images), as well as helping to reduce the number of scammers using the site. This is the way of the Internet these days, a trend you will see more and more. We do this not only to protect our site, but to help protect our members! If you do not agree to our policies and terms please do not register.

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Q. I don't have a digital camera or a scanner to put photos on my computer. Can I mail you my photos to put in my ads?
A. At this time GunsAmerica does not have this service. Please check with friends and relatives who might be able to help you.

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Q. Can you tell me how to take photos and get them into my computer?
A. We may soon have a HOW TO article on this subject, but for now we recommend you sit back with your favorite beverage or snack and read your digital camera's manual from cover to cover. And if you don't have a digital camera you're going to need to buy a scanner to get regular photos into your computer OR ask your local photo shop to put them on CD for you.

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Q. Does it cost extra to put photos in my listing?
A. See the Special Features and FEEs section of the FAQs.

 


 

Refunds & Invoice Adjustments
GunsAmerica's policy is to give refunds OR credit (our choice) on a case by case basis, at our sole discretion, depending on the individual situation.
Depending on the situation, there may or may not be conditions attached to a refund or credit.
Please also see the
Billing/Invoice section of this FAQs for more information.

All Members Are Responsible For:
* Familiarizing yourself with all fees BEFORE posting a listing or using our services.
* Checking your invoice page regularly and checking the details your invoices.
* Immediately reporting any invoice you feel is incorrect by following the instructions in this FAQs.
* Requesting refunds in a timely manner by following the instructions in this FAQs.
* No matter why you feel you should not pay an invoice you MUST NOT ignore an invoice.

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Q. I was invoiced for a sale but the deal fell through. Will you give me a refund or remove the invoice?
A. Usually, yes. However, we may or may not require that you relist the item before we will refund or credit any invoices incurred for the original listing. To request a refund or credit you must send all of the following information to customer service. You will be sent further instructions and/or a decision on the refund or credit:
* GA listing number for the item that was invoiced as sold but not sold. (do NOT just sent the item title or description)
* Invoice number(s) associated with the listing creation and/or sale of the item.
* Email address and name of the person who was going to buy, but did not. (user ID from GA messaging system is also helpful).
* Reason the sale did not take place.

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Q. I changed my mind about an ad I listed (or sold it elsewhere). Can I get a refund for the posting fees and/or special features?
A. No. Posting fees (Auctions) and special feature fees are non-refundable if you change your mind or get "buyers remorse".

FAQs Index      Top of Page

Q. I couldn't find my ad so I deleted it from my account panel. Can I get a refund for the posting fees and/or special features?
A. Yes, but only ONCE!! You should NEVER delete a listing that has open invoices associated with it unless instructed by customer service. A second request for this type of refund will raise suspicions that a seller is taking advantage of our liberal return policy and will not be honored. GunsAmerica reserves the right to suspend, limit, or terminate the seller's account if they continue to delete listings and ask for refunds or voided invoices. To request a refund or credit for this reason you must send all of the following information to customer service. You will be sent further instructions and/or a decision on the refund or credit:
* GA listing number for the item that was invoiced, which can be found to the right of the invoice. (do NOT just sent the item title or description)
* Invoice number(s) associated with the listing creation and/or sale of the item, which can be found to the left of the invoice.

FAQs Index      Top of Page

Q. I made a mistake on my listing so I deleted it. Can I get a refund for the posting fees and/or special features?
A. Yes, but only if you relist the item and you get this refund privilege only once. You should NEVER delete a listing that has open invoices associated with it unless instructed by customer service. Repeated requests for this type of refund will raise suspicions that a seller is taking advantage of our liberal return policy and will not be honored. GunsAmerica reserves the right to suspend, limit, or terminate the seller's account if they continue to delete listings and ask for refunds or voided invoices. To request a refund or credit for this reason you must send all of the following information to customer service. You will be sent further instructions and/or a decision on the refund or credit:
* GA listing number for the item that was invoiced, which can be found to the right of the invoice. (do NOT just sent the item title or description)
* Invoice number(s) associated with the listing creation and/or sale of the item, which can be found to the left of the invoice.
* A brief description of the mistake you made.
* The GA listing number for the relisted item. It must be the same exact and must include any special features the original one included.

FAQs Index      Top of Page

Q. You've incorrectly charged me for something. How do I get an adjustment, refund, or remove the invoice?
A. First, make sure the invoice/charge you are referring to is in fact incorrect. The only way to do this is to visit the fees page and familiarize yourself with our fee schedules and policies. If you still feel you've been invoiced incorrectly you must send all of the following information to customer service:
* GA listing number for the item that was invoiced. (do NOT just sent the item title or description)
* Invoice number.
* The exact reason you think the invoice is wrong.

FAQs Index      Top of Page

Q. I accidentally signed up for an upgraded membership or changed my mind. How do I get a refund or remove the invoice?
A. You must tell us immediately and you must NOT have used any special benefits that are associated with the membership (like listing items in a manner that only upgraded members can, etc.) You must give us sufficient information to identify your account when you contact us.

FAQs Index      Top of Page

Q. I think you may be charging me for a membership that I didn't sign up for. How do I get a refund or remove the invoice?
A. You must tell us immediately and you must NOT have used any special benefits that are associated with the membership (like listing items in a manner that only upgraded members can, etc.). You must give us sufficient information to identify your account when you contact us (we may ask security questions in addition to the information you give us before we can proceed). If there is a true "charge" involved (not just an unpaid invoice) You will also need to send the following information if the charge is more than 120 days old:
What is the exact date of each charge?
What is the exact amount of each charge?
What are the last four digits of the card?
What is the last name on the card?

FAQs Index      Top of Page

Q. You're charging me for a membership that I canceled. How do I get a refund or remove the invoice and stop the charges?
A. Send us details on how and when you first canceled (forward an email if you can). You must give us sufficient information to identify your account when you contact us (we may ask security questions in addition to the information you give us before we can proceed).You will also need to send the following information if the charge is more than 120 days old:
What is the exact date of each charge?
What is the exact amount of each charge?
What are the last four digits of the card?
What is the last name on the card?

FAQs Index      Top of Page

Q. A seller won't give me a refund. Can you help?
A. GunsAmerica is not involved in transactions (pre or post sale). We cannot mediate or take sides. You must follow the seller's return policy (which you surely would agree to before sending any payment, right?). If the seller will not abide by his/her return policy you should contact your local authorities for help. You can also report the details to us (only if the seller will not honor his/her own return policy) and we may opt to suspend or terminate the seller at our discretion, depending on individual circumstances.

FAQs Index      Top of Page


 

REGISTRATION - LOGIN - PASSWORDS
Jump to LOGIN / Jump to PASSWORDS
* Registering more than once can create technical problems and confusion, so if you think you're already registered, but can't log in, see below for more information or contact customer service.

IT IS A POLICY VIOLATION TO ENTER THE FOLLOWING INFORMATION AS YOUR SELLER DISPLAY NAME:
> Phone Number
> Any URL or Website Name
> Email Address
>
Information or reference to competing websites
> Vulgarities or any wording the average person would find offensive.
If you're not sure if it's allowed, ASK!!
We reserve the right to delete listings that violate policy without "warning". This is your warning!.
If we delete a listing that violates policy you will NOT be refunded any fees you may have incurred for the listing!!

FAQs Index      Top of Page

ABOUT REGISTRATION:
Please make sure you have cookies and JavaScript enabled before you begin. You will need to have cookies and JavaScript enabled not only to register, but to use our website with full functionality. If you do not understand what enabling cookies and JavaScript means, or if you do not know how to do this, please see the Technical Problems section of this FAQs for detailed information.

The information you must enter during registration depends on what services you want to use.
> Entry Level Registration allows you to enlarge photos with Basic/Free membership level. Entering a valid email address and choosing a password is needed. During entry level registration you are given the opportunity to upgrade your membership to Verified, Gold, or Trusted level membership, and/or to enter the following:
* If you would like to contact others, make offers, or bid, you must create a user display name and enter your name and contact information.
* If you would like to sell you must create a seller display name and enter business contact information.
* If you hold an FFL you can choose to give us this information and be eligible for our FFL Search engine.

HOW TO REGISTER

To Get Started, Search Listings, and Enlarge Photos:

* Click on any "Register" or "Join For Free" link or button.
* Enter your email address. If you get a message that says your email is already in use, please contact customer service before proceeding.
* Enter and confirm a password (minimum of 7 characters, no spaces - your password is "case sensitive").
* Choose a password reminder question and answer.
* Enter your birth date - you must be 18 years old or older.
* Read and agree to our Terms of Service and click on NEXT.

To Contact Others (membership information):
* If you have not already done so, you will need to choose a membership level. If all you have done is fill out your email and password, nothing more, you are considered a basic/free user.
* Choose a member display name. (a.k.a. User ID, Login Name, or Login ID) Your ID must be at least 5 numbers or letters and/or underscore ONLY and cannot contain spaces. Dots or periods cannot be used (even if you could in the past). This display name will be seen by others when you contact them.
The following information is for OUR eyes ONLY:
* Enter your First & Last name. If you're registering a business account please enter the first and last name of the main person responsible for the account - the person we would contact if there was a problem with the account.
* Enter your phone number (and fax number if you have one). Enter your phone number with dashes (not spaces). Please be sure to include your area code (no parentheses). Do NOT include the numeral 1 before the area code. This is the proper format: 555-321-1234.
* Enter your complete street address. 
* Read and agree to our Terms of Service and click on NEXT.

To Sell (seller information):
* If you have not already done so, you will need to supply a valid credit card for automatic billing of any fees incurred.
*
Create a unique Seller Display Name. This name will be the one members see when you communicate with them as a seller.
* Enter your seller email address (it can be different from your member email address).
* Enter your seller/business phone number and address (it can be different than your member information).
* Enter "optional details". Also known as "seller profile". As the tile implies, this information is optional. The information you enter here will appear under each and every one of your listings. This can be general information about your business, your experience or expertise, etc. You can NOT enter your phone number, email address, or any URL. You can NOT enter information to identify you on another selling site.
* Also optional is entering "default trades text". Enter information in this box ONLY if you want to relate to members if you accept trades or not. What you enter here will appear by default in all of your listings. However, you can change the information per listing during the listing creation or if you edit a listing. Filling out the information once during registration is a time saver later.

FFL Registration (for FFL holders ONLY):
* You will be given the opportunity to transfer all information from the seller section of your registration, just in case it is the same. Other wise you must fill in

IMPORTANT NOTE:
     It is extremely important the information you enter in every section of your registration is accurate. It is the member's responsibility to make sure this information is up to date. Inaccurate or invalid information such as an email address that bounces (for any reason) a phone number that cannot be reached (off the hook, always on fax, disconnected, etc.), or an address that cannot be found in the USPS.com database, etc., can result in your account being disabled.
     Deliberately entering false or invalid information will result in the termination of your account due to fraud and there will be no refunds given for any membership fees or paid listings. You may also be banned from further use of our site.

FAQs Index      Top of Page

Q. I'm trying to register and it says my password choice is "invalid". Why?
A. The two most common problems are; confusing registration with login OR the number of characters you entered.
* Many users confuse registration and login. If you have not yet registered you can NOT use the Login/User ID & Password fields on the log in page. You need to click on the "Register for Free!" link and follow the prompts OR click on log in and enter your email and zip code.
* If you are not confusing login and registration, and you are filling out the registration form but cannot get the form to accept the password you want, be sure your password is 7 characters or more. Virtually any character will be accepted, but you cannot use spaces. If you have trouble, try using basic numbers and letters.
* If you continue to have trouble contact customer service with the details of what you've tried to do.

FAQs Index      Top of Page

Q. I'm trying to register and it says my login/user ID choice is "invalid". Why?
A. The two most common problems are; confusing registration with login OR the number of characters you entered.
* Many users confuse registration and login. If you have not yet registered you can NOT use the Login/User ID & Password fields on the log in page. You need to click on the "Register for Free!" link and follow the prompts OR click on log in and enter your email and zip code.
* If you are not confusing login and registration, and you are filling out the registration form but cannot get the form to accept the login/user ID you want, be sure your ID is 5 characters or more, is LETTERS & NUMBERS & UNDERSCORE ONLY, and it contains no spaces. If you have trouble, try using basic numbers and letters - even if it tells you that you can use dots or periods, you cannot.
* You may also get an "invalid" message when trying to create your login/user ID if you are entering an ID that is already being used by another member.
* If you continue to have trouble contact customer service with the details of what you've tried to do.

 

 

Login
Back to
Registration
Jump to PASSWORDS

Q. I'm having trouble logging in, can I just register again?
A. NO, please do NOT re-register. Having more than one account (even if one is closed) can cause errors and confusion. Never re-register unless you are instructed to do so by customer service. Just email customer service with your request to reopen your account. (see Important Note below)

Important Note: If you do not remember your email address, or if you no longer have access to it, you will need to send us the following information. This information is needed so we can look up your account as well as to make sure you are who you say you are and not someone who is trying to get access to another person's account and personal information. We take privacy very seriously.

Full Name:
Nickname you may have used:
Street:
Town:
State:
Zip:
Any/All phone numbers you may have given us:
Log In ID (if you remember it):
Lister/Seller Name:
Any/All email addresses you may have given us:
Membership level: 

FAQs Index      Top of Page

Q. I'm trying to register and it says my password choice is "invalid". Why?
A. The two most common problems are; confusing registration with login OR the number of characters you entered.
* Many users confuse registration and login. If you have not yet registered you can NOT use the Login/User ID & Password fields on the log in page. You need to click on the "Register for Free!" link and follow the prompts OR click on log in and enter your email and zip code.
* If you are not confusing login and registration, and you are filling out the registration form but cannot get the form to accept the password you want, be sure your password is 7 characters or more. Virtually any character will be accepted, but you cannot use spaces. If you have trouble, try using basic numbers and letters.
* If you continue to have trouble contact customer service with the details of what you've tried to do.

FAQs Index      Top of Page

Q. I'm trying to register and it says my login/user ID choice is "invalid". Why?
A. The two most common problems are; confusing registration with login OR the number of characters you entered.
* Many users confuse registration and login. If you have not yet registered you can NOT use the Login/User ID & Password fields on the log in page. You need to click on the "Register for Free!" link and follow the prompts OR click on log in and enter your email and zip code.
* If you are not confusing login and registration, and you are filling out the registration form but cannot get the form to accept the login/user ID you want, be sure your ID is 5 characters or more, is LETTERS & NUMBERS & UNDERSCORE ONLY, and it contains no spaces. If you have trouble, try using basic numbers and letters - even if it tells you that you can use dots or periods, you cannot.
* You may also get an "invalid" message when trying to create your login/user ID if you are entering an ID that is already being used by another member.
* If you continue to have trouble contact customer service with the details of what you've tried to do.

FAQs Index      Top of Page

Q. I forgot my password or User/Login ID. Can you give it to me?
A.
Important Note: Members who signed up prior to 2007, before we changed over to the new website, should first try their ten digit phone number (no dashes, no spaces) as their User ID to log in. If that does not work, just contact customer service from the email address you used to register.

If you need your User/LOGIN ID or Password simply send your request from the email address in your GA account. If you do not remember your email address, or if you no longer have access to it, you will need to send us the following information. This information is needed so we can look up your account as well as to make sure you are who you say you are and not someone who is trying to get access to another person's account and personal information. We take privacy very seriously.

Full Name:
Nickname you may have used:
Street:
Town:
State:
Zip:
Any/All phone numbers you may have given us:
Log In ID (if you remember it):
Lister/Seller Name:
Any/All email addresses you may have given us:
Membership level:

 

FAQs Index      Top of Page

Q. I tried to have my password sent to me, but it says my email address cannot be found. Why?
A. This can happen for many reasons. The most common are; a typographical error in your original registration, using the wrong email address, your account may have been purged due to inactivity. What ever the reason, we can help. Simply contact customer service. For security purposes and to help us locate your account, please provide the following:

Full Name:
Nickname you may have used:
Street:
Town:
State:
Zip:
Any/All phone numbers you may have given us:
Log In ID (if you remember it):
Lister/Seller Name:
Any/All email addresses you may have given us:
Membership level:

 

 

FAQs Index      Top of Page

Q. I've bought things through GunsAmerica before but login & password retrieval doesn't recognize me. Why?
A. In the past it was not always necessary to have a GunsAmerica membership to make a purchase. So, it is possible you don't actually have a membership. Before attempting to register (possibly duplicating your registration, which can cause problems) please contact customer service and allow us to search for your records. For security purposes and to help us locate your account, please provide the following:

Full Name:
Nickname you may have used:
Street:
Town:
State:
Zip:
Any/All phone numbers you may have given us:
Log In ID (if you remember it):
Lister/Seller Name:
Any/All email addresses you may have given us:
Membership level:

 

Q. You're sending me Wishlist emails but I can't log in. What happened to my account?
A. In the past it was not always necessary to have a GunsAmerica membership to sign up for the Wishlist. So, it is possible you don't actually have a regular membership. Before attempting to register (possibly duplicating your registration, which can cause problems) please contact customer service and allow us to search for your records. For security purposes and to help us locate your account, please provide the following:

Full Name:
Nickname you may have used:
Street:
Town:
State:
Zip:
Any/All phone numbers you may have given us:
Log In ID (if you remember it):
Lister/Seller Name:
Any/All email addresses you may have given us:
Membership level:

FAQs Index      Top of Page

Q. I know I have a membership. I know I'm using the correct User ID and password, but I can't get in. What's going on?
A. Inability to log in even when using the correct ID and password can happen for different reasons. Please see below:

1. Be sure to have cookies and JavaScript enabled (see Technical FAQs section) and your Internet security NOT on "high".
2. Your password is case-sensitive. Make sure you don't have your keyboard cap lock on.
3. If there has been a long period of inactivity for your account, it may have been purged as per our TOS. Please contact customer service to find out if you need to register again.
4. Some users were given Beta Gold Membership with the understanding the member may have to re-register as our website goes through additional design and functionality changes. Please contact customer service to find out if you need to register again. See below.
5. Occasional technical problems can and will happen at the most inopportune time. What ever the reason, we can help…..

If you feel you had an account but cannot log in, before attempting to register again (possibly duplicating your registration, which can cause problems) please contact customer service and allow us to search for your records. For security purposes and to help us locate your account, please provide the following:

Full Name:
Nickname you may have used:
Street:
Town:
State:
Zip:
Any/All phone numbers you may have given us:
Log In ID (if you remember it):
Lister/Seller Name:
Any/All email addresses you may have given us:
Membership level:

FAQs Index      Top of Page

Q. I can't log in! I keep getting an "invalid" message. What am I supposed to do?
A. Here are some common reasons for this problem, and how to fix it:
* Make sure if you are trying to log in that you are not trying to enter information into the registration fields. A common mistake visitors make is to confuse login and registration.
* Make sure you are typing your password in the correct format. Your password is case sensitive - which means using capitols makes a difference. Please be sure you do not have your CAP LOCK turned on for your keyboard.
* If you are sure you are a registered member and you registered prior to 2007 your login/user ID may be your ten digit phone number (no dashes, no spaces).

If you still cannot log in contact customer service. For security purposes and to help us locate your account, please provide the following:

Full Name:
Nickname you may have used:
Street:
Town:
State:
Zip:
Any/All phone numbers you may have given us:
Log In ID (if you remember it):
Lister/Seller Name:
Any/All email addresses you may have given us:
Membership level:

 

Q. When I login and do something it asks me to log in again. What's going on?
A. Please make sure you have cookies and JavaScript enabled in your web browser and your Internet security settings are NOT on "high". See the Technical section of the FAQs index.

FAQs Index      Top of Page

Q. How do I change my User/Login ID and member information?
A. Follow these steps:
* Log in.
* Click on My GunsAmerica.
* Hover over the Account Details in the index at left, click on User Details.
* Edit and click on the submit or save button.

Q. How do I change my password?
A. Follow these steps outlined above for changing User ID and contact information, while on that form see the "change password" link.

Q. Why do I have to log in to enlarge thumbnails?
A. Logging in insures you have registered with GunsAmerica. Registration insures you have agreed to our TOS (Terms of Service). Registration and login also helps to reduce copyright infringement (stealing/copying images), as well as helping to reduce the number of scammers using the site. This is the way of the Internet these days, a trend you will see more and more.

FAQs Index      Top of Page

 

 

Password
Back to Registration

Jump to LOGIN

Q. I'm having trouble logging in, can I just register again?
A. NO, Please do not register more than once unless you are instructed to do so by GunsAmerica. This can and will cause confusion and can also cause technical difficulties with your account. Multiple accounts cannot be merged. Registering a second time will not allow you to access your previous account. If you believe you have registered in the past but cannot log in, please contact customer service before trying to register again. For security purposes and to help us locate your account, please provide the following:
* Full name.
* Complete address.
* Any and all telephone numbers you may have given us.
* Any and all email addresses you may have given us.
* Any alias or login/user ID you may have used.
* Your membership level.
* Gold member number if applicable.

FAQs Index      Top of Page

Q. I'm trying to register and it says my password choice is "invalid". Why?
A. The two most common problems are; confusing registration with login OR the number of characters you entered.
* Many users confuse registration and login. If you have not yet registered you can NOT use the Login/User ID & Password fields on the log in page. You need to click on the "Register for Free!" link and follow the prompts OR click on log in and enter your email and zip code.
* If you are not confusing login and registration, and you are filling out the registration form but cannot get the form to accept the password you want, be sure your password is 7 characters or more. Virtually any character will be accepted, but you cannot use spaces. If you have trouble, try using basic numbers and letters.
* If you continue to have trouble contact customer service with the details of what you've tried to do.

FAQs Index      Top of Page

Q. I'm trying to register and it says my login/user ID choice is "invalid". Why?
A. The two most common problems are; confusing registration with login OR the number of characters you entered.
* Many users confuse registration and login. If you have not yet registered you can NOT use the Login/User ID & Password fields on the log in page. You need to click on the "Register for Free!" link and follow the prompts OR click on log in and enter your email and zip code.
* If you are not confusing login and registration, and you are filling out the registration form but cannot get the form to accept the login/user ID you want, be sure your ID is 5 characters or more, is LETTERS & NUMBERS & UNDERSCORE ONLY, and it contains no spaces. If you have trouble, try using basic numbers and letters - even if it tells you that you can use dots or periods, you cannot.
* You may also get an "invalid" message when trying to create your login/user ID if you are entering an ID that is already being used by another member.
* If you continue to have trouble contact customer service with the details of what you've tried to do.

FAQs Index      Top of Page

Q. I forgot my password or User/Login ID. Can you give it to me?
A.
Important Note: Members who signed up prior to 2007, before we changed over to the new website, should first try their ten digit phone number (no dashes, no spaces) as their User ID to log in. If that does not work, just contact customer service from the email address you used to register.

For security reasons, and to be sure you get a quick and accurate response from customer service when asking for your password or login information, please provide the following:
* Full name.
* Complete address.
* Any and all telephone numbers you may have given us.
* Any and all email addresses you may have given us.
* Any alias or login/user ID you may have used.
* Your membership level.
* Gold member number if applicable.

FAQs Index      Top of Page

Q. I tried to have my password sent to me, but it says my email address cannot be found. Why?
A. This can happen for many reasons. The most common are; a typographical error in your original registration, using the wrong email address, your account may have been purged due to inactivity. What ever the reason, we can help. Simply contact customer service. For security purposes and to help us locate your account, please provide the following:
* Full name.
* Complete address.
* Any and all telephone numbers you may have given us.
* Any and all email addresses you may have given us.
* Any alias or login/user ID you may have used.
* Your membership level.
* Gold member number if applicable.

FAQs Index      Top of Page

Q. I've bought things through GunsAmerica before but login & password retrieval doesn't recognize me. Why?
A. In the past it was not always necessary to have a GunsAmerica membership to make a purchase. So, it is possible you don't actually have a membership. Before attempting to register (possibly duplicating your registration, which can cause problems) please contact customer service and allow us to search for your records. For security purposes and to help us locate your account, please provide the following:
* Full name.
* Complete address.
* Any and all telephone numbers you may have given us.
* Any and all email addresses you may have given us.
* Any alias or login/user ID you may have used.
* Your membership level.
* Gold member number if applicable.

FAQs Index      Top of Page

Q. You're sending me Wishlist emails but I can't log in. What happened to my account?
A. In the past it was not always necessary to have a GunsAmerica membership to sign up for the Wishlist. So, it is possible you don't actually have a regular membership. Before attempting to register (possibly duplicating your registration, which can cause problems) please contact customer service and allow us to search for your records. For security purposes and to help us locate your account, please provide the following:
* Full name.
* Complete address.
* Any and all telephone numbers you may have given us.
* Any and all email addresses you may have given us.
* Any alias or login/user ID you may have used.
* Your membership level.
* Gold member number if applicable.

FAQs Index      Top of Page

Q. I know I have a membership. I know I'm using the correct User ID and password, but I can't get in. What's going on?
A. Inability to log in even when using the correct ID and password can happen for different reasons. Please see below:

1. Be sure to have cookies and JavaScript enabled and your Internet security NOT on "high".
2. Your password is case-sensitive. Make sure you don't have your keyboard cap lock on.
3. If there has been a long period of inactivity for your account, it may have been purged as per our TOS. Please contact customer service to find out if you need to register again.
4. Some users were given Beta Gold Membership with the understanding the member may have to re-register as our website goes through additional design and functionality changes. Please contact customer service to find out if you need to register again. See below.
5. Occasional technical problems can and will happen at the most inopportune time. What ever the reason, we can help…..

If you feel you had an account but cannot log in, before attempting to register again (possibly duplicating your registration, which can cause problems) please contact customer service and allow us to search for your records. For security purposes and to help us locate your account, please provide the following:
* Full name.
* Complete address.
* Any and all telephone numbers you may have given us.
* Any and all email addresses you may have given us.
* Any alias or login/user ID you may have used.
* Your membership level.
* Gold member number if applicable.

FAQs Index      Top of Page

Q. I can't log in! I keep getting an "invalid" message. Can you help?
A. Here are some common reasons for this problem, and how to fix it:
* Make sure if you are trying to log in that you are not trying to enter information into the registration fields. A common mistake visitors make is to confuse login and registration.
* Make sure you are typing your password in the correct format. Your password is case sensitive - which means using capitols makes a difference. Please be sure you do not have your CAP LOCK turned on for your keyboard.
* If you are sure you are a registered member and you registered prior to 2007 your login/user ID may be your ten digit phone number (no dashes, no spaces).

If you still cannot log in contact customer service. For security purposes and to help us locate your account, please provide the following:
* Full name.
* Complete address.
* Any and all telephone numbers you may have given us.
* Any and all email addresses you may have given us.
* Any alias or login/user ID you may have used.
* Your membership level.
* Gold member number if applicable.

FAQs Index      Top of Page

Q. When I login and do something it asks me to log in again. What's going on?
A. Please make sure you have cookies and JavaScript enabled in your web browser and your Internet security settings are NOT on "high".

FAQs Index      Top of Page

Q. How do I change my User/Login ID?
A. Follow these steps:
* Log in.
* Click on Control Panel (link is located in the SELL box at top of page).
* Click on My User Info under your Account Panel (at left of page).
* At top left of the blue box with your user information you will see an EDIT link.
* Click on the Edit link and change your User ID.
* Click on the red submit button at the bottom of the blue form.

FAQs Index      Top of Page

Q. How do I change my password?
A. Follow these steps:
* Log in.
* Click on Control Panel (link is located in the SELL box at top of page).
* Click on My User Info under your Account Panel (at left of page).
* At top left of the blue box with your user information you will see an EDIT link.
* Click on the Edit link.
* Click on the Change Password link found just below your login/user ID.
* A new, small window will open (you may need to allow pop ups).
* Enter your old password in the first box, then enter your new password in the second box, then confirm your new password in the third box by typing it again.
* Click on the red submit button on the password form.
* Click on the red submit button at the bottom of the main blue form.

FAQs Index      Top of Page

Q. I don't live in the United States. Can I register?
A. At this time only those who have a residential or business address and phone number in the United States, Puerto Rico, or Canada can become a registered member of GunsAmerica. These restrictions have been put in place due to the growing number of scams coming from outside of North America. We apologize for any inconvenience this may cause but we trust our visitors and members will understand why we had to take this position. If you have a Canadian address please contact customer service (see link at bottom of page).

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Q. I cannot enter my Canadian postal code. Can I register?
A. Please contact customer service (see link at bottom of page) for instructions on how to register if you have a Canadian address.

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Q. It says I haven't completed my Seller registration. What is that?
A. When you first register you enter your membership (user) information. Once done entering this information you are given the opportunity to enter Seller information, but it is not required. All members can fill out the Seller registration, but you do not have to do this unless you are going to sell.

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Q. It says I "do not have payment methods in the system". What does that mean?
A. The payment methods (located below the below the blue Member Information and Profile boxes when you click on My User Info) are for use in paying monthly membership fees (if you have upgraded to a Gold membership) and/or for paying listing and auction fees (if you are selling or plan on selling). If you are not yet a Gold member or if you will not yet be selling, you can ignore that section.

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Q. How do I add payment methods?
A. Click on the "add payment methods" link, click on "add new", and enter your credit card information. There will be a field for a CVH code. The CVH code is the three digit security code found on the back of your credit card, to the right of your credit card account number.

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Q. What is FFL dealer registration?
A. If you're an FFL dealer (Licensed Federal Firearms Dealer) you can enter your FLL Dealer information and you will be listed on our website and can be found in our searchable FFL Dealer database. You can edit or remove this information at any time in the section just below your User information in your Account Panel. Do NOT fill out this section unless you hold a current FFL dealer license.

FFL REGISTRATION
     FFL Dealer registration is the information specific to your FFL Dealer license and MUST be valid and accurate. Entering your FFL Dealer license number and corresponding information gives customers and potential customers a sense of trust, comfort, and safety, knowing they can
check your FFL Dealer status on the ATF website (this link will open in a new window) and this in turn may help generate more business.
     However, you do not need to enter the entire number. In order for a customer to check your FFL number on the ATF site only the first 3 and last 5 digits of the number are needed, so you can enter your FFL number like this: 9-99-XXX-XX-XX-99999, replacing the 9s with your real license numbers. The corresponding address must of course be accurate.
     Again, all FFL Dealer information must be accurate. And please do NOT enter FFL information if you are not a current licensed FFL Dealer. Doing so may result in our disabling or terminating your account for policy violations and/or attempt to commit fraud.
     If you are NOT an FFL Dealer but you would like your customers to know you hold an FFL you can put that information in your Seller Profile (a.k.a. Additional Seller Information), which appears in a box below every listing. See you Seller information page to enter or edit your Seller Profile.

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Q. How do I complete my seller registration?
A. Fill in your seller information just like you did with your basic membership information. You can choose to use your user/membership information or you can enter special seller information that helps identify your specific business or seller identity.

WARNING!
     It is extremely important the information you enter in both your User/Member and Seller information is accurate. It is the member's responsibility to make sure this information is up to date. Inaccurate or invalid information such as an email address that bounces (for any reason), a phone number that cannot be reached (off the hook, always on fax, disconnected, etc.), or an address that cannot be found in the USPS database, etc., can result in your account being disabled.
     Deliberately entering false or invalid information will result in the termination of your account due to fraud and there will be no refunds given for any membership fees or paid listings.

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Q. What is the difference between Membership & Seller information?
A.
Member Information:
     Member information is all about your registration and contact information for your GunsAmerica membership and registration, log in, and account. Your User ID (also known as your login ID or login name) is the number or name that will be shown in GunsAmerica messages when you are the customer or potential buyer, or are inquiring about an item. All of your Membership information, except for your User ID (login ID), is private and can only be accessed by GunsAmerica.
     We value your privacy and do not give out your personal information. Even if you're a seller you can place your home address in the Membership information if you wish, as this information is not given to other members or customers. Important Note: When and if you contact another member to inquire about an item your email address will eventually be revealed through the cc'd copy of your message to that person's email.

A.
Seller Information & Registration:
    Seller registration and information is your seller contact information. The Seller Name is what the customer sees in your ads and how you are identified when acting as a seller in the GunsAmerica messaging system (when you answer questions buyers and potential buyers may have).
    Some sellers prefer making their User/login ID the same as their Seller Name to avoid confusion, however (in our new system) if the name you want is being used by another you will not be able to use it and the system will let you know when you try to create or edit your account.
    We recommend that your Seller name be one that can be easily remembered by returning customers but also be as unique as possible. This is especially important when it comes to customers searching for your listings by using your seller name. You may want to consider NOT using periods, commas, LLC, Inc., and similar abbreviations in your Seller name because most customers will not remember this or will not bother to type it in the search box and they might not be able to search for you and find your listings easily.

WARNING!
     It is extremely important the information you enter in both your User/Member and Seller information is accurate and up to date. It is the member's responsibility to make sure this information is accurate. Inaccurate or invalid information such as an email address that bounces (for any reason), a phone number that cannot be reached (off the hook, always on fax, disconnected, etc.), or an address that cannot be found in the USPS database, etc., can result in your account being disabled.
     Deliberately entering false or invalid information will result in the termination of your account due to fraud and there will be no refunds given for any membership fees or paid listings.

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Q. What are "accepted payments" in the Seller information & registration page?
A. If you complete the seller registration, at the bottom of the form it will ask you to choose "accepted payments". This is NOT in reference to you paying GunsAmerica; this is what about types of payment you will accept from customers for the items you sell. What you check off will be shown in all of your listings/ads.
    The information you check off in this section only displays icons for each payment type, to let buyers know what you accept. Checking off a credit card payment type does not mean you can automatically accept credit cards. Currently GunsAmerica does not offer credit card processing directly through the website for you to collect payment from buyers.
You will need to make arrangements with a credit card processing center in order to take credit cards from buyers as payment.
    The seller is responsible for arranging and collecting payment from buyers.

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Q. Why isn't PayPal or BidPay listed in seller payment methods?
A. PayPal does NOT allow the use of their services to buy and sell firearms. This is PayPal's policy, not ours. Warning: PayPal has been known to freeze the PayPal account of those who use their services against their policies.
    BidPay has announced they recognize and support the 2nd amendment. BidPay welcomes the use of their services for all legal gun sales and transactions however it is our understanding they will only do this for auctions, not E-Z Ads, Classified, Offers Only, etc.

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Q. I want to keep my privacy. Can't I use an alias or fake address to be safe?
A. Please understand that entering false information is not only against our Terms & Conditions of Membership and Service, but it would be morally wrong to give false or misleading information. And, depending on the situation, may even be considered illegal and fraudulent. So the answer is no, you cannot enter fake, bogus, or invalid information. As far as an alias is concerned, the only exception is the "nickname" you may choose as your User ID (login ID) and your Seller Name (or a DBA name for your business). Keep in mind your real name in the MEMBER section of your registration is only seen by GunsAmerica.

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Q. How do I protect my privacy, to be safe?
A. GunsAmerica completely understands your concerns about privacy and safety. We value your privacy; not only for contact basics (phone number and email) but all of your personal information. Here is a link to our
Privacy Policy (this link will open in a new window).
    Below you'll find some information that may help you decide how to enter your membership and registration information accurately, and know you're protecting your privacy and safety.
There are three places where you can fill in your name and contact information; Membership Information, Seller Information, FFL Dealer Registration. They can all be handled differently:

MEMBERSHIP (USER) INFORMATION
     Except for your User/login ID (which is displayed when you use the GunsAmerica messaging system as a buyer) and your email address (may be available to members you correspond with), your membership information is for GunsAmerica eyes only. We do not give this information out without your permission (see our TOS for complete details). This information is for membership registration and communication purposes only - for GunsAmerica to use if we need to contact you.
     Whether or not you are a buyer, a seller, or both, the membership registration is were you should enter your real first and last name (not your business' name). If you are registering a business, please enter the first and last name of the business owner or the employee who will be handling or is responsible for your GunsAmerica account. You can enter your business name in the seller information & registration section.
     You can enter your home or business address, your physical address, or a PO Box - where you receive your mail. You can also feel comfortable entering your home phone number if you don't have a business number.
     You can feel safe and comfortable entering your home address and phone number in your User details because again, User details are for GunsAmerica eyes only.
     Keep in mind that deliberately entering false information can result in the termination of your GunsAmerica account.


SELLER INFORMATION
     Seller information is all about your business or private seller information. This information must of course always be valid and accurate as this is the information you WANT customers to have so they can contact you about buying your items. You can have fun creating a unique GunsAmerica Seller name, but never use an alias or false information when it comes to your real business name, business address, and phone number.
     If you're a private seller, with no business address, you can stay safe and not worry about any unexpected "visits" to your home by obtaining a POB (United States Post Office Box) or a PMB (personal mail box like the ones you rent at UPS or Mail Boxes Etc.). United States Post Office Boxes are the cheapest.
     When you're selling, having a real storefront and business address, that can be located in the phone book, is a big plus when it comes to customer trust. But if you are a private seller with no business address we highly recommended the use of a PO Box over a PMB because obtaining a POB from the United States Postal Service means you had to prove who you are and that is a big plus for your customers to know. Protection for you, assurance for your customers - you can't go wrong with that combination.
     Keep in mind that deliberately entering false information can result in the termination of your GunsAmerica account.


FFL REGISTRATION
     FFL Dealer registration is the information specific to your FFL Dealer license and MUST be valid and accurate. Entering your FFL Dealer license number and corresponding information gives customers and potential customers a sense of trust, comfort, and safety, knowing they can
check your FFL Dealer status on the ATF website (this link will open in a new window) and this in turn may help generate more business.
     However, you do not need to enter the entire number. In order for a customer to check your FFL number on the ATF site only the first 3 and last 5 digits of the number are needed, so you can enter your FFL number like this: 9-99-XXX-XX-XX-99999, replacing the 9s with your real license numbers. The corresponding address must of course be accurate.
     Again, all FFL Dealer information must be accurate. And please do NOT enter FFL information if you are not a current licensed FFL Dealer. Doing so may result in our disabling or terminating your account for policy violations and/or attempt to commit fraud.
     If you are NOT an FFL Dealer but you would like your customers to know you hold an FFL you can put that information in your Seller Profile (a.k.a. Additional Seller Information), which appears in a box below every listing. See you Seller information page to enter or edit your Seller Profile.

FAQs Index      Top of Page

Q. How do I change my membership information?
A. Follow these steps:
* Log in.
* Click on Control Panel (link is located in the SELL box at top of page).
* Click on My User Info under your Account Panel (at left of page).
* At top left of the blue box with your user information you will see an EDIT link.
* Click on the Edit link and make your changes.
* Click on the red submit button at the bottom of the blue form.

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Q. How do I change my Seller information?
A. Follow these steps:
* Log in.
* Click on Control Panel (link is located in the SELL box at top of page).
* Click on My Seller Information under your Account Panel (at left of page).
* Make your changes.
* Click on the red submit button at the bottom of the blue form.

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Q. I'm not sure if I'm registered, can I just register again?
A. NO, Please do not register more than once unless you have been instructed to do so by GunsAmerica. This can and will cause confusion and can also cause technical difficulties with your account. Multiple accounts cannot be merged. Registering a second time will not allow you to access your previous account. If you believe you have registered in the past but cannot log in, please contact customer service before trying to register again.

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Q. I can't register! It keeps saying my information is "invalid". What's going on?
A. First, make sure if you are trying to register that you are not trying to enter information into the login fields. A common mistake visitors make is to confuse login and registration. If you are trying to register and you're getting an "invalid" message this means either you are not entering the information in the proper format OR you may already be registered OR you may be trying to register using an ID that is already taken by someone else. If you continue to have trouble please see the "HOW TO" register above by clicking on the Registration link in the FAQs index.

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Reporting Misconduct of a Buyer OR Seller

Q. I'm having trouble with another member (buyer or seller). Can you help?
A. How much we can help you, when, and in what way, depends largely on the individual situation. However, it is very important that you first understand GunsAmerica is not responsible for or involved in transactions (pre or post sale). Furthermore, all members must understand and
agree to the following if they wish to be a member of GunsAmerica.

* All members (buyers and sellers) are responsible for their own actions.
* GunsAmerica is not in any way responsible for any item sold.
* GunsAmerica is not in any way responsible for any member's actions (buyer or seller).
* All members are responsible for making their own decisions about buying and selling.
* All members are responsible for obtaining and verifying all contact information for buyer or seller.
* GunsAmerica is NOT involved in transactions in any way (pre or post sale).
* We do not mediate, intervene, or act as a go-between when there is a dispute between buyer and seller.
* We do not take sides.
* We cannot help you get your money back if you want a refund.
* We cannot force any member to do what you want them to do, or what they should do.
* We cannot act as legal counsel or give legal advice.
* We do not enforce laws.

FAQs Index      Top of Page

What do we do? What will we do?
* We are the listing service. We offer a place for sellers to advertise, buyers to browse, and allow buyers & sellers to make contact.
*
We will terminate the account of anyone who we find to be doing something illegal or fraudulent.
* We may give warnings, or suspend or terminate the account of anyone who does not follow our terms, rules, and policies - at our sole discretion.
* We may flag a member's account, placing the member on "internal watch", which may lead to suspension or termination if there are additional reports.
* We can offer you suggestions on ways to handle certain situations or direct you to agencies and authorities who can help you.

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Q. How do I report a member for abuse? (illegal or fraudulent activity or a policy violation)
A. First, be sure it is in fact illegal activity, fraud, or a policy violation. False reporting is considered a policy violation. If you honestly think something another member is doing is illegal, fraudulent, or against our policies here's how to bring it to our attention:

* Report evidence in GA messages by using the Report Abuse link in any message received through the GA messaging system. All of the details of the message (the text of the message, who is is from, etc.) will be automatically sent to us when you use this link.

* Forward regular emails to us by using the FORWARD feature in your email program. You must include the email header which shows the offender's email address and date/time the email was sent. Forward it to the address on your contact page (see "contact" link at the bottom of any page).

* Report illegal or fraudulent activity pertaining to a particular listing by using the Report Abuse link in that exact listing.

* If a phone call is involved email the details of the call to customer service: who, what, when, how, etc. Details are important.

What NOT to report. What NOT to do:

* Don't report someone just because they don't reply to your question or offer on a Classified Ad. Read the FAQs section on Communication.

* Don't report that you are unhappy with an item you bought unless you truly believe the seller tried to con you, and have proof. If you're unhappy with a purchase you must follow and abide by the seller's return policies. Buyer beware! Know the seller's return policy BEFORE you send payment! Ask questions! Get answers in print before you pay for anything!

* Don't report a seller will not let you return an item if the seller had a "no return" policy or if it is past the return time allowed (unless it is an obvious con). You must abide by the seller's return policies.

* Don't report payment from a buyer is late unless you truly feel the payment is not coming OR if it has been more than 2 weeks since the buyer agreed to send payment. And then only report this to us if the buyer does not respond to your inquiries with a realistic and reasonable explanation within a reasonable amount of time (we believe on week should be the longest time you should wait for an email response or answer to your voice mail). Read the FAQs section on Communication.

* Don't report shipment of an item you've paid for is late unless you truly feel the shipment is not coming OR if it has been more than 2 weeks since the buyer agreed to ship. And then only report this to us if the seller does not respond to your inquiries with a realistic and reasonable explanation within a reasonable amount of time (we believe on week should be the longest time you should wait for an email response or answer to your voice mail). Read the FAQs section on Communication.

* Don't clutter your report with rhetoric and opinion. It's not that we don't care about your opinion, but sifting through and separating opinion from fact can delay our response and can lead to misunderstanding and confusion. So please just send us the facts. As Sergeant Joe Friday would say, "JUST THE FACTS".

* Do not demand what action we take. Do not expect us to tell you what action we will take. We will tell you what action we will take only if we feel it is in your best interest to know and only if telling you does not invade another member's privacy. Suffice to say we will acknowledge your report and handle it as per our terms (and the law) requires. Each report will be handled on a case by case basis. Please trust that we we do everything we can (within legal and moral boundaries) to protect our members.

What should you report? What should you do?

* Report anyone you know is committing (or attempting to commit) fraud or engaging in illegal activity or if you have a reasonable suspicion.

* Report any seller who does not abide by their own return policies or agreements they made with you (in print).

* Report any seller you paid IF the shipment is 2 weeks late AND the seller has not responded to your emails AND phone calls (give them 1 week to respond).

* Report any seller who will not honor an Auction or Offers Only (Best Accepted Offer) listing if you were the winner or if yours was the "best offer".

* Report any buyer you made payment arrangements with, who promised to pay you, IF payment is 2 weeks late AND the buyer has not responded to your emails AND phone calls (give them 1 week to respond).

* Report anyone you feel is trying to set up a scam - buyer OR seller.

* Report any member who sends you spam or harassing emails (or harassing phone calls).

* Report any seller who will not honor the price posted in their listing.

* Report any seller who has an item posted for sale that is not available (you must allow the seller a day or two to remove the listing).

* Report any member who does not follow GunsAmerica rules and polices.

FAQs Index      Top of Page

IT IS A POLICY VIOLATION TO DISPLAY THE FOLLOWING INFORMATION IN LISTINGS, IN PHOTOS, OR AS YOUR SELLER NAME:
> Phone Number (a Gold Seller's phone number will automatically appear, by GA permission, in seller information)
> Any URL or Website Name
> Email Address
> Information or reference to listings you have on competing websites
If you're not sure if it's allowed, ASK!!
We reserve the right to delete listings that violate policy without "warning". This is your warning!.
If we delete a listing that violates policy you will NOT be refunded any fees you may have incurred for the listing!!
If you see this information in a member's listings please report the GA listing number to us.

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Seller Does Not Respond / Seller Does Not Ship

 

Q. I used the ASK SELLER A QUESTION LINK but the seller hasn't responded to me. What next?
A. Classified Ads are totally different animals than Auctions and Offers Only listings. With a Classified Ad there seller has no true obligation to respond to you or to sell to you. Yes, it's good etiquette to respond to all offers, even if just to say "no thanks", but in all actuality the seller has no obligation to respond to your initial offer. Having said that, please see below for more information and information on other possible scenarios.

    Rest assured, if you are using the Ask Seller a Question button and (after you sent the message) you saw the little text line stating "your message has been sent", your message did in fact get through to the seller's GA messaging system. This function is tested hourly. But, even though you send your message through the system, the seller does not necessarily have to rely that way. They may reply to you via regular email and bypass the GA messaging system altogether. This is not recommended, but it is often done. So, if you are only looking for a reply in the GA messaging system or only looking for a reply in your regular email, you should make sure you look in both AND you must make sure you are able to receive email from ANYONE in your regular email program (outside the GA messaging system) because many email programs and ISPs block mail without the customer's knowledge.

HOW YOU KNOW THE SELLER READ YOUR MESSAGE:
    If you used the GA messaging system we can guarantee you that your message was in fact sent to the seller's GunsAmerica account and is in his GA messaging system, waiting to be answered. But there is no way for you to know the seller actually READ your message until you get a reply. Know this: even if the seller's email address is outdated or incorrect, even if the seller's email has changed or if they have closed their email account - your message will go into the seller's GA account. This is why the GA messaging system is better than using just regular email. The seller's email address can be "bad" but the message still goes into his GA account. All that the seller needs to do is log in to his/her GA account and check messages. And, if the seller does in fact have a valid email address, your emails will ALSO go to the seller's email client of choice (for example: AOL, Outlook Express, Yahoo, Gmail, etc.). But again, even if the seller's email address is "bad" your message will still go to the seller's GA account. In fact the seller's email provider could be blown off the map tomorrow and still, if you used the Ask Seller a Question link or the GA messaging system your message will in fact get to the sellers GunsAmerica account.
    With that said, you must remember it is the seller's responsibility to log in to their GA account, check messages, and reply. It is also the seller's responsibility to make sure their email address is valid and their GA contact information is up to date. GunsAmerica cannot force a member to reply to messages and GunsAmerica cannot act as a go-between for you by contacting the member.

GOLD SELLER'S PHONE NUMBER: Gold Seller's now have the power to place their phone number in their listings. If you have not heard from the seller via email or the message system you may want to check the listing to see if they are a Gold Seller member and perhaps their phone number is posted. It is our policy is that we cannot give out any member's phone number otherwise, so please do not ask.

Important Note: When you are contacted by the seller it is your responsibility to ask for and exchange complete contact information before making payment - including but not limited to full names, phone numbers and complete addresses.

Please note: if the seller is an FFL dealer they may be listed on the FFL dealers page with a phone number. The links below may help you find your seller through the GunsAmerica Find an FFL Dealer page.

FAQs Index      Top of Page

So, what's next?

GIVE IT TIME: Please keep in mind there's a lot of activity on GunsAmerica and some sellers are swamped with emails for this reason (as well as the fact that they are more than likely getting emails from many other sources). Simply put, some people are just too busy to answer emails every day and can only get to them every few days and in some cases only once a week or so. Or, they may be a private seller, your average Joe (not a businessman or gun dealer), and may only check their emails once or twice a week simply because their lifestyle does not warrant more urgent actions. For this reason we suggest you give a seller at least five business days (one week) to respond, even if you've experienced quicker responses in the past, because things and situations do change.
NON DELIVERABLE EMAIL MESSAGE: Once in a while, yes, emails get "bounced" back or cannot be delivered. This can happen for many reasons, including but not limited too: the seller's email box is full, the seller's email program or ISP (Internet Service Provider) is having temporary trouble, or any number of other reasons that are very common when using email and the Internet. But rest assured, even if you get a bounced email message, even if the member's email client (Yahoo, Gmail, Hotmail, etc.) or ISP is blown off the map; if you use the GA messaging system to send your message to a GA member your message will get through to their Messaging page. All they have to do is log in to view and reply to your message.
BOTTOM LINE - IF IT TAKES TOO LONG, MOVE ON: It is the responsibility of the member to log in and reply to messages. GA cannot force members to do this. For privacy reasons, GA will not give out any member's contact information, so please do NOT ask. If you do not get an initial reply from a seller (no deal made yet, no money sent), and you are not willing to wait, and you are not happy with the reply time, we recommend you move on to another seller. It's that simple.

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Q. I used the OFFER TO BUY button and the seller hasn't responded to me. What next?
A. Classified Ads are totally different animals than Auctions and Offers Only listings. With a Classified Ad there seller has no true obligation to respond to you or to sell to you. Yes, it's good etiquette to respond to all offers, even if just to say "no thanks", but in all actuality the seller has no obligation to respond to your initial offer. Having said that, please see above and below for information and other possible scenarios.

FAQs Index      Top of Page

Q. I was sent a message saying I was the WINNER OF AN AUCTION but the seller hasn't contacted me. What next?
A. Please see the first question above for general information on how long it might take for a seller to contact you and how long you should wait before "worrying". You may certainly use the
Ask Seller a Question button in the listing you won to initiate contact yourself, instead of waiting for the seller. But, if it has been a week or more and the seller has not sent you any type of instructions or replied to your messages then you are not obligated to purchase the item. You can also report the non-communication to us. We may or may not take action, depending on the seller's past reputation. Just send us the listing number, tell us you were the winner and when you were declared the winner.

FAQs Index      Top of Page

Q. I was sent a message saying my OFFER WAS ACCEPTED (Classified Ads & Offers Only listings) but the seller didn't give further instructions. What next?
A. Please see the first question above for general information on how long it might take for a seller to contact you and how long you should wait before "worrying". You may certainly use the
Ask Seller a Question button in the listing you won to initiate contact yourself, instead of waiting for the seller. But, if it has been a week or more and the seller has not sent you any type of instructions or replied to your messages then you are not obligated to purchase the item. You can report non-communication to us and we will add a note to the seller's file but we cannot force the seller to contact you or give you any contact information. We do not contact sellers for buyers. If any one seller accrues too many "non-communication" notes that seller's account may be terminated, however this information will not be given to you. Just send us the listing number, tell us you were the winner and when you were declared the winner.

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Q. I agreed to the seller's price but he has not sent his full name, address, and phone number. What next?
A. Please see the first question above for general information on how long it might take for a seller to contact you and how long you should wait before "worrying". Generally speaking you should always allow a few days to a week between replies. You can report non-communication to us and we will add a note to the seller's file but we cannot force the seller to contact you or give you any contact information. We do not contact sellers for buyers. If any one seller accrues too many "non-communication" notes that seller's account may be terminated, however this information will not be given to you.

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Q. I sent my FFL "ship to" information to the seller some time ago and have not heard from him about the next step. What next?
A. Please see the first question above for general information on how long it might take for a seller to contact you and how long you should wait before "worrying". Generally speaking you should always allow a few days to a week between replies. You can report non-communication to us and we will add a note to the seller's file but we cannot force the seller to contact you or give you any contact information. We do not contact sellers for buyers. If any one seller accrues too many "non-communication" notes that seller's account may be terminated, however this information will not be given to you.

FAQs Index      Top of Page

Q. I sent payment to the seller some time ago and have not heard from him & have not received shipment. What next?
A. Please see the first question above for general information on how long it might take for a seller to contact you and how long you should wait before "worrying". Generally speaking you should always allow a few days to a week between replies.
If you truly feel the item is not ever going to be shipped you need to do two things. 1) You need to tell us the listing number and basic details, so we can flag the seller's account, and 2) You should take serious consideration into contacting your local authorities and ask them what your next move should be.
    If you've waited a sufficient amount of time (2-4 weeks) and shipment has not arrived and the seller will not return your messages during that time or give you a reasonable and realistic excuse for the delay, please let us know. If warranted the seller's account will be terminated BUT we will not be able to take any other action. We simply are not legally allowed to.

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Q. Seller said my item was shipped some time ago but it hasn't arrived. What next?
A. Please see the first question above for general information on how long it might take for a seller to contact you and how long you should wait before "worrying". Generally speaking you should always allow a few days to a week between replies. You should keep open and friendly communication with the seller and get a shipping or tracking number from him/her. The item should also be insured (the seller's responsibility) so you should ask the seller about initiating an insurance claim.
If the seller does not have shipping & tracking information and/or the package wasn't insured, or if the seller simply will not give you this information, please see below.

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Q. Seller said my item was shipped (it's been a while) but says he doesn't have any way to track the package, no insurance on the package. What next?
A. Please see the first question above for general information on how long it might take for a seller to contact you and how long you should wait before "worrying". Generally speaking you should always allow a few days to a week between replies.
If you truly feel the item is never going to arrive and the seller does not give you any way to make an insurance claim, you need to do two things. 1) You need to tell us the listing number and basic details, so we can flag the seller's account, and 2) You should take serious consideration into contacting your local authorities and ask them what your next move should be.
If you've waited a sufficient amount of time (2-4 weeks) and shipment has not arrived and the seller will not return your messages during that time or give you a reasonable and realistic excuse for the delay, please let us know. If warranted the seller's account will be terminated BUT we will not be able to take any other action. We simply are not legally allowed to.

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Selling / Sold  on GunsAmerica

Q. What are the selling fees?
A. Selling fees depend on many factors; your membership level, the price of the item sold, what kind of item was sold (gun or non-gun), the type of listing, etc. To be sure you know what fees you may incur it is very important you visit and carefully review the FEEs section of this FAQs and most importantly, the FEEs page. Visiting the FEEs page should be considered MANDATORY for ALL sellers. The is a link to the FEEs page at the bottom of every page on our website.

Q. How do I report a sale?
A. How a sale is reported depends on the type of sale it is and the actions taken by the buyer and seller. The most important thing you need to know is there is no longer a way to manually report a sale.
You must follow proper selling procedure to report sales. Not doing so can result in your account being temporarily suspended or terminated. Read the important information below to understand these new procedures:

Auctions: a sale is automatically reported once the Auction closes, IF there is a winning bidder.

Offers Only: a sale is automatically reported once the listing comes to a close, IF there is a highest accepted offer.

E-Z Ads: you never need to report a sale and you do not use the GA Offers System to communicate with customers.

Classified Ads: a sale is automatically reported when a seller accepts an "Offer to Buy" or a buyer accepts a seller's "Offer to Sell". This procedure MUST be followed. No exceptions! Even with Gold Seller Plus, who do not have to actually pay for the sale of their non-gun items sold with a no-frills Classified Ad, they still must use the Offer System to close a deal and record the sale for feedback and statistical reasons (remember, accumulating positive feedback and being able to display a large # of GA Sales is a great selling point). See below for important details.

Q. What is an "Electronic Handshake"?
A. See below.

About OFFER TO SELL and OFFER TO BUY and the Electronic Handshake
    Auctions have "highest bidder" and Offers Only ads have "best accepted offer" to signal the close of a sale and the promise to close and finalize the deal. So what do Classified Ads have? Buyers and Sellers now have what we call the "Electronic Handshake" - the official way to close a deal on GunsAmerica with Classified Ads.
    When a seller accepts an "Offer to Buy" or a buyer accepts a seller's "Offer to Sell" this sends a signal to our system, and to the buyer & seller, that a deal has been made - the result is the "Electronic Handshake"; an agreement between buyer and seller to finalize that deal.
    The signal accepting an "Offer to Buy" or "Offer to Sell" creates also generates a feedback form for both buyer and seller - something our members have been asking for!
    And, the seller no longer has to manually mark an item as "sold" -- when an "Offer to Buy" or "Offer to Sell" is accepted the item is automatically marked as sold and an invoice is generated for the seller's sale fee (depending of course on your membership level and the price of the item).

    The only thing left to do once the deal is closed is wait for payment, ship, and exchange feedback. Your invoice (payment to GA for that sale) is automatically generated and, depending on your payment terms may even be automatically paid by your credit card on file. Finally, virtually everything is automated and done for you! (if you are not on a convenient auto-pay plan and would like to be, just ask customer service to set you up)

 

IT IS A POLICY VIOLATION TO DISPLAY THE FOLLOWING INFORMATION IN YOUR LISTINGS, IN PHOTOS, OR AS YOUR SELLER NAME:
> Phone Number (a Gold Seller's phone number will automatically appear in seller information)
> Any URL or Website Name
> Email Address
> Information or reference to listings you have on competing websites
If you're not sure if it's allowed, ASK!!
We reserve the right to delete listings that violate policy without "warning". This is your warning!.
If we delete a listing that violates policy you will NOT be refunded any fees you may have incurred for the listing!!

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Q. Can I sell things other than guns? What about services like taxidermy or hunting guide?
A. Yes, you can sell anything that is related to guns, firearms and weapons as long as it is legal to sell and own, such as; gun parts and accessories, gun repair services, hunting related equipment and services, target equipment and services, knives, archery equipment, etc. If an item or service is related to guns, firearms, or weapons you can list it - just make sure it is legal and listed in the appropriate category. To get a better idea of what you can sell, besides guns, click on the Browse Non Guns link (top of the page, under Buying & Selling)
     An example of something you can NOT list would be a cell phone - unless of course the cell phone also happens to have some special function that is normally used by someone who is interested in guns; perhaps a GPS system for hunting, etc. BUT BE SURE the item is one that would commonly interest gun enthusiasts or the listing will be removed by GunsAmerica without warning and no refund will be given for any reason. If you're not sure - ASK!
     And while we all love a good laugh now and then, please don't list ads or auctions for a half eaten tuna sandwich or your mother-in-law's dentures. Been there, done that, and it tends to anger members, so please do NOT do it. Keep in mind GunsAmerica reserves the right to delete any ad, auction, or listing that violates policy and/or terminate the membership of those who choose to violate policy.

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Q. How do I know what price to ask for my gun or accessories?
A. Currently we do not have a valuation service, although it is something we may add in the future. We suggest doing research on GunsAmerica to see what similar items are selling for, or use your favorite search engine on the Internet, or perhaps contact a local FFL dealer or gun club to find out what your item is worth.
     Keep in mind that what you ask for your item is totally up to you; however you want your price to be realistic and reflect the actual value of the item so as not to mislead potential buyers.
     If you are going to have to ship the item through an FFL dealer you may want to include any FFL fee for shipping as part of your item price OR you can state in the item description that the FFL fee is additional OR you can add the FFL fee to your shipping fee (see below). But if you do this make SURE you make it very CLEAR the cost is additional to the price!

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Q. How do I know how much to charge for shipping?
A. What you charge for shipping is totally up to you. First you MUST familiarize yourself with all laws and regulations, then you need to decide how you're going to ship the item or if it will be shipped via an FFL dealer.
* If shipping through an FFL dealer you will need to make arrangements with him/her. You will need to find out the cost to you (of the FFL dealer service and/or shipping) and if the dealer will package the item or if you need to do so before bringing it in for shipment. If you are using an FFL dealer he/she should be able to help you, and answer any questions you have about how to ship and how much it will cost.
* If you are shipping on your own, you must decide which carrier you will be using. Once you know what carrier you will be using you should do a mock packing of the item to see how much it will weigh and the size of the box it will be shipped in. Only then (once you know size and weight) can you contact the carrier or go to their website and know what it will cost to ship. It is perfectly acceptable to ask for a little more than the actual shipping cost - that would be called shipping and "handling". But again, that is up to you. Some sellers charge customers only the true cost of postage/shipping, others add a small fee for handling.
* Here's a link that may be helpful: http://www.gunsamerica.com/GunShippingGuide.aspx

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Q. How do I show how many sales I've had in my listings?
A. The steps you take to show number of sales is the same for showing Feedback. See the Feedback section of this FAQs for details.

Q. Is there a restriction as to how many ads a seller can list?
A. There are limits that we have not been enforcing. We are currently reviewing this policy. Once a final decision has been made it will be posted on the FEEs page (link at the bottom of every page on our site). The limits can be enforced at any time, without warning.

FAQs Index      Top of Page

For more information on selling, see the FAQs index for the listing type you are interested in using (Classified, E-Z Ad, Offers Only, Auction) and/or see the Manage Listings link in the FAQ index.


 

Spam

Q. Ever since I signed up for GunsAmerica I feel like I'm getting more junk mail. Did you share my email address?
A. NO, we do not rent, give away, share, or sell your private information with anyone. The only way your email address can be harvested from GunsAmerica is if you contact another member and that member allows your email address to get out. And, that is something the great majority of our members would never do because they don't want it done to them. Please keep in mind that if you use your email address in a blog or forum on this, or any other website, that is one way it can get captured by a "spider" and used for Spam.

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Q. I'm getting unsolicited email, about services outside of GunsAmerica, from another GunsAmerica member. What can we do? How can I stop this?
A. Please forward the offending email to customer service (see link at the bottom of any page). When you forward please make sure the entire message is readable as well as the header with the date/time and full return address of the email. Although it's impossible for us to stop the emails from being sent we can and will give the member a warning, and if the offense is particularly egregious or is repeated we may opt to terminated their membership.

Q. I'd like to send other GunsAmerica members emails about my services. Is this allowed or is it considered Spam or a policy violation?
A. At this time sending unsolicited emails to other members is considered Spamming and is a policy violation. We now allow text link advertising on GunsAmerica, called Pay-Per-Click. This is an excellent and relatively inexpensive way to get your business out there. For more information click on the Advertise on GunsAmerica link at the bottom of any page.

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Q. I'm being accused of "Spamming" with my listings. What does that mean? What am I doing wrong?
A. There are two ways a seller can "Spam" a site with their listings.
1. A seller may list the same exact item repeatedly even though the seller only has one of that item to sell. This is considered a policy violation. If you only have one item you should only have one listing.
2. The seller may have 20 of the same item to sell and instead of listing it once and stating there are 20 available the seller lists the item 20 times. Some listing sites have a hard & fast rule about exactly how many of the same item you can list on their site. At this time GunsAmerica has opted to deal with these types of situations on a case by case basis. Since we rely heavily on the "Honor System" we expect our members to know right from wrong and demonstrate this by not trying to push other sellers off the page with a ridiculous amount of listings for the same item. However, we reserve the right to ask that sellers remove certain listings if, for any reason, the listing is detrimental to the site or is unfair in any way to other members.

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Q. I know of a seller who is Spamming with their listings. Who do I report this to?
A. You can use the "report abuse" link found in every listing OR you can contact customer service with the exact listing number and a description of the offense.

FAQs Index      Top of Page


 

Special Features

Q. What exactly are these Special Features shown when I create a listing?
A. Advanced Special Features (also known only as Special Features) are the extras features you can chose when creating your listing/ad to make it stand out and get noticed over other ads. Here is a list of the Special Features currently available for you to chose from:

* Bold Font: Makes the font (text) in your item "description" bold so it looks stronger and stands out. The text will be seen this way when listed on a page with other seller's ads. The title is not bold, the text for the item description is bold. And, when someone clicks through to view your ad alone, the text is no longer bold because it is no longer needed, making it easier on the eyes to read.

* Featured Listing: Your listing/ad will be moved to the top of the category/subcategory in which it has been placed. It will be at the top along with other feature listings (in listing number order). Keep in mind this means it will be a "featured listing" in the exact category/subcategory you put it in, not the general or main category. For example, if you listed a gun in the Guns / Rifles / Browning / Bolt Action / Hunting category/subcategories, that means your gun will appear at the top of the Guns / Rifles / Browning / Bolt Action / Hunting category/subcategories and NOT necessarily at the top of the Gun category, NOT at the top of the Rifles category, NOT at the top of the Browning category. The best part of this special feature (besides coming out on top) is that if someone sorts the listings in any way (price, time, etc.) your item will still be at the top with all other Featured Listings, regardless of the sort order the visitor chooses. This is a great advantage!

* Highlighted Summary: Highlights your ad summary in yellow (while listed on a page with other seller's items) to make it stand out from other listings.

* Display My Other Listings: Places a graphic image in your listings when they come up in search results. The graphic image reads: "More from this Seller". When members click on the image it takes them to a special page with all of your listings.
More from this Seller - Image Link

* Bordered Listing: Places a thick, crisp, dark red, hard line border around your main listing photo (this will be seen when your ad is on a page with other seller's listings), making your photo stand out from the rest. A bordered listing combined with Highlighted Summary makes a big impact, and will no doubt catches the eye!

Example of Bold Border Special Feature

* Home Page: This very special feature places your ad on the GunsAmerica home page within one hour of when you posted it. It will be the first (will be one of five) of all listings seen by anyone who visits the GunsAmerica's home page. Although this is a very special feature, since there are only a few prime spots on the home page, keep in mind you can get "knocked off" the home page at any time. Meaning, your ad may appear for anywhere from a few days, to a few weeks, or even just a few minutes. How long your ad stays on the home page depends completely on how many other sellers chose the home page feature while your ad is there. There is NO guarantee as to how long your ad will appear on the home page and there are NO refunds if you get knocked off the home page sooner than you expected. Choose the Home Page feature only if you want immediate exposure but understand there is no time guarantee and you can afford the extra fee.

* Additional Images: The first photo for every ad is always free. There is a small fee for additional images, depending on your membership level and how many images you upload.

Special features range in price depending on your membership level.
Please visit the fees page for details on the cost of special features.

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Q. Why are the Special Features called "Advanced" Special Features?
A. It means you are adding an advanced way to rev up your listing. "Advanced" also means you must pay for them in "advance" of any invoice you may incur for selling your item.  Keeping in mind that these Advanced Special Features must be paid for even if the item you listed does not sell. Advanced Special features are due and payable immediately upon posting your listing/ad unless you already have a monthly payment arrangement with GunsAmerica.

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Suggestions

Q. I have a suggestion. How to I send it to GunsAmerica to make sure the right person reads it?
A. All suggestions, comments, complaints, and feedback (good or bad) should be sent to customer service. Simply click on the Contact GunsAmerica link at the bottom of any page and send your email to us. The customer service representative that answers your email will direct your message to the best person to answer your question OR if it is a suggestion or complaint it will be forwarded to the appropriate department. No suggestions, questions, or complaints are ignored. Your feedback is very important to us.

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Q. This FAQ does not answer my question. Will you add my question & answer?
A. YES!  If you cannot find your answer here please contact customer service for the answer (tell us you already checked here) AND ask us to put this information here in the FAQs. If it is already here (and you missed it) we'll tell you where it is. And, if you have an idea of what section the Q&A should appear in please feel free to let us know. This FAQ page is an important resource and we want to make sure it has all of the information you need.

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GunsAmerica Rules of Conduct / Policies

IT IS A POLICY VIOLATION TO DISPLAY THE FOLLOWING INFORMATION IN YOUR LISTINGS, IN PHOTOS, OR AS YOUR SELLER NAME:
> Phone Number (a Gold Seller's phone number will automatically appear in seller information, E-Z Ads are exceptions)
> Any URL or Website Name
> Email Address (E-Z Ads are exceptions to this rule)
> Information or reference to listings you have on competing websites
If you're not sure if it's allowed, ASK!!
We reserve the right to delete listings that violate policy without "warning". This is your warning!.
If we delete a listing that violates policy you will NOT be refunded any fees you may have incurred for the listing!!

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Q. I'm new to selling, what are the rules?
A. Our rules for selling are pretty basic and simple:
* Familiarize yourself with all federal, state, and local laws and abide by them.
* Familiarize yourself with our TOS (including all information in the FAQs) and abide by them.
* Exercise good manners when communicating with others.
* Describe your item accurately and honestly.
* Make sure your terms & return policy are clearly stated on all listings.
* Understand that YOU are responsible for obtaining full contact information from the buyer & to give the buyer yours.
* Understand that GunsAmerica has absolutely NO involvement in transactions (pre or post sale) and cannot help you collect your money or mediate if there is a problem between you and the buyer.
* Make sure the buyer confirms he/she understands all of your terms & policies before agreeing to sell & ship.
* Stick by and honor your own terms and policies.
* Ship in a timely manner.
* Don't back out on a deal.

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Q. I'm new to buying, what are the rules?
A. Our rules for buying are pretty basic and simple:
* Familiarize yourself with all federal, state, and local laws and abide by them.
* Familiarize yourself with our TOS (including all information in the FAQs) and abide by them.
* Exercise good manners when communicating with others.
* Understand that YOU are responsible for obtaining full contact information from the seller & to give the seller your info.
* Understand that GunsAmerica has absolutely NO involvement in transactions (pre or post sale) and cannot help you with a return or refund, or mediate if there is a problem between you and the seller.

* Make sure you completely understand and agree to a seller's terms before agreeing to purchase from them or bid on their auction.
* If you're not sure about something, ask before bidding or buying.
* Follow the seller's instructions and policies.
* Pay in a timely manner.
* Don't back out on a deal.

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Q. Is a "no refund" policy allowed?
A. Yes. That is up to the seller. The only thing GunsAmerica requires at this time, in regards to inspections and return policies is that the seller makes his/her policy clear and stick to what he/she promises the buyer. We recommend that if you don't agree with the seller's return policies don't do business with that seller. Move on to the next opportunity. With hundreds of new listings posted on GunsAmerica every day, there's always plenty more to choose from.

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Q. Doesn't a seller have to give me at least 3 days to view a gun?
A. No. There is no law that requires this and it is not currently GunsAmerica's policy to require a seller allow a 3 day inspection. The only thing GunsAmerica requires at this time, in regards to inspections and return policies is that the seller makes his/her policy clear and stick to what he/she promises the buyer. We recommend that if you don't agree with the seller's return policies don't do business with that seller. Move on to the next opportunity. With hundreds of new listings posted on GunsAmerica every day, there's always plenty more to choose from.

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Q. What happens if someone backs out of a deal?
A. There really is nothing you can do about it accept leave appropriate feedback. We recommend you also take it as a learning experience and move on. You can also report it to GunsAmerica (use the contact link at the bottom of any page) and it will be noted in the member's internal records. If the member (buyer or seller) makes a habit of backing out of deals their membership will be reviewed for possible suspension or termination. See also, in the FAQs index: Seller Does Not Ship, Buyer Does Not Pay, and Communications.

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Q. Can a seller charge me extra for using a credit card?
A. GunsAmerica has no say in this matter as we are not involved in any transaction between buyer and seller. However, credit card company policies say NO, a seller or merchant cannot charge extra for a customer to by with a credit card.
     Whether or not this is a federal or state "law" or just the policy of VISA, MasterCard, and American Express is unclear (several phone calls to VISA & MC ended up with several "I don't know" answers from VISA & MC representatives). But what is clear is the rule can be circumvented by the merchant or seller stating they are not charging more for using a credit card, but giving a discount for paying with cash, check, or money order.

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Q. I'm having trouble with another member (buyer or seller). Can you help?
A. Please first carefully read the Reporting Misconduct, Seller Does Not Reply, Buyer Does Not Pay, and Fraud/Scam sections of this FAQs. If, after you read those sections, you still have a question this subject, email customer service.


 

Searching / Browsing / Categories

Q. I can't find the category I'm looking for. How do I know if I'm doing something wrong or is it not there?
A. When you search be sure to leave out common terms and words like the words GUN, RIFLE, PISTOL, THE and AND or the & sign unless the word or symbol is directly related to the exact item you are looking for. Using these common words and symbols can through off your search, including listings with these words/symbols in the item description - giving you much more in your search results than you bargained for.
    To know for sure if the category you are searching for is included on GunsAmerica just click on the Browse Guns or Browse Non Guns link at the top of the page (in the BUY box). You will be shown the links to every category, even if there are no listings currently in a category.

Q. I looked in the list of category links and I still can't find what I want. Can you help me?
A. If you have used the Advanced Search feature and clicked on the Browse links at the top of the page and you still cannot find what you want please email customer service and tell them exactly what you are searching for, and how you tried to search for it. Giving us this information is important for two reasons:
1) So we can help you find what you're looking for.
2) The information you provide will tell us if you were searching correctly and/or if we need to make changes to our search engine or categories.

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Q. Why do I get unrelated items and categories in my search?
A. If the keyword(s) you used are too common you will get too many unrelated items in your search. When you search be sure to leave out common terms and words like the words GUN, RIFLE, PISTOL, THE and AND or the & sign unless the word or symbol is directly related to the exact item you are looking for. Using these common words and symbols can through off your search, including listings with these words/symbols in the item description - giving you much more in your search results than you bargained for.

    Using advanced search or narrowing your keywords to very specific terms is best.
    Unrelated items may also come up in a search if an item was accidentally placed in the wrong category OR if a seller has placed related keywords into the description of an item you are not searching for.

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Q. I can't find a category, how do I find it?
A. The fastest way to find any category is to click on the Browse Guns or Browse Non Guns link at the top of the page (in the BUYING & SELLING drop down menu at the top of the page), then click on the category or subcategory you are interested in.

Q. How can I search for only the newest listings?
A. There are two ways to search for the newest listings:
* Click on the New Today link and your search will only return items listed that day.
OR
* Perform a search (Advanced Search is best) and sort by time listed. The sort feature is located just above listings returned on any search.

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Q. Where do I find TASERs, knives, pepper spray, guide services, etc.?
A. For these types of weapons and services click on the Browse Non Guns link at the top of the page (in the Buying & Selling drop down menu at the top of the page), then click on the category or subcategory you are interested in. We may be altering this in the future, possibly placing cannons and air guns in a special gun category.

Q. Where do I find magazines, ammo, accessories, and parts for guns?
A. Click on the Browse Non Guns link at the top of the page (in the BUY box), then click on the category or subcategory you are interested in.

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Q. Help! I can't find anything! How does the search work?
A. Use Advanced Search or Click on the Browse Guns or Browse Non Guns link at the top of the page (in the BUY box), then click on the category or subcategory you are interested in. If you still cannot find what you are looking for contact customer service and be sure to include the exact item or category you cannot find.

Q. I have a comment or correction for your categories. Who can I contact?
A. We always welcome feedback, suggestions, and constructive criticism. So, if there is a category we do not have that you think we should, or if you see we've made an error or spelling mistake in a category, but all means please feel free to contact customer service and let us know. Chances are we'll add it to our categories or make the change you suggest. Just be sure to be specific on the item and category; is it a gun or non gun item, a manufacturer, or a type, etc.

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Q. What is a "Saved Search"?
A. You can create a search criteria for your favorite category and/or subcategories so you do not have to repeatedly specify the search each time you return to GunsAmerica and browse. This feature is available in the Buying section of your My GunsAmerica home page (formerly known as your conrol panel) located at the top of every page. Under Buying, look for "Saved Searches".

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Q. What does "invalid" listing mean? Why is it "invalid"?
A. When you see "invalid" listing or listing number it means either you typed the wrong listing number in your search and it never existed OR it means the listing has been deleted from our system. If it is invalid (deleted) it cannot be retrieved. If it is invalid has been deleted from the system GunsAmerica cannot give you any information about that listing.
    The reason the listing was deleted may vary. It may be because the seller closed the listing and removed it from the system. A seller may do this for many reasons; the item was sold, the seller changed his/her mind, the item simply is no longer available for any number of reasons.
    Or it may be that GunsAmerica closed the listing and removed it from the system. GunsAmerica may do this for any number of reasons; the seller's account was terminated, the listing violated policy, the seller cannot be located (for any number of reasons) so the account was closed and the listings removed.
    If you come across a listing you were interested in and it is no longer available due to being "invalid" please do not contact GunsAmerica about the listing. Due to privacy reason we cannot disclose any information.
    If you are the seller of an item and the listing unexpectedly is shown as "invalid" you need to contact customer service with the exact GA listing number. If you do not give us the exact GA listing number we will not be able to find out why the listing is showing as "invalid".
    If you are a buyer and have paid for an item that is now "invalid" and you are having trouble with the transaction please contact the seller. You should also view the Fraud/Scam section of this FAQs.

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Q. Can you tell me why a listing closed?
A. No, we do not offer that service. If a listing comes up as invalid or closed you should
assume it is no longer available. If you are a buyer and have paid for an item that is now "invalid" or closed and you are having trouble with the transaction please contact the seller. You should also view the Fraud/Scam section of this FAQs.

Q. Can you tell me if an invalid or closed listing is still available?
A. If a listing comes up as invalid or closed you should
assume it is no longer available. If you are a buyer and have paid for an item that is now "invalid" or closed and you are having trouble with the transaction please contact the seller. You should also view the Fraud/Scam section of this FAQs.

FAQs Index      Top of Page

Q. Can you tell me when a Classified Ad was posted or how long it will last?
A. Since Classified Ads can be extended and renewed indefinitely and can be closed at any time, any information we may have would be useless to you since it can change at any time. Therefore researching and supplying this information would be a waste of time and effort.

Q. I posted a listing but I can't find it when I search. Can you tell me why?
A. Below are the most common reasons seller's cannot find their own listings.

> You did not wait one hour for the listing to propagate through the system - although you will be able to view your new listing when you click on the "view" link in your account, the listing will not be available by a search (or in New Today or on the Home Page if you choose that special feature) for up to one hour. That is how long it takes for the listing to propagate through the system. This type of wait time is common in with most online listing services and on the Internet.

> You did not actually "post" the listing - you may have clicked on "save" instead of "post" which means the information is saved in your account but has not been posted live to the GunsAmerica website. To find any listings you may have saved instead of "posted", go to your My GunsAmerica (control panel), look under the Selling secion of the index at left, click on the Saved Listings link.

> You are looking in the wrong category - there are categories and sub categories and there are many choices. If you want to know exactly what category your listing is under use the "view" link on your listings page to go to the listing and hover your cursor over the category link in the listing (just below the GA listing # and seller stock #). You will be able to see the entire URL for the category and sub category you placed your listing in at the bottom of your browser window (if you have your browser set to allow you to see the links in URLs).

> You are searching incorrectly - you may be searching in the wrong category, you may not understand where your listing should appear, you may not be using the advanced search, you may have typed your search term incorrectly or you may not be using the best search term to find that type of listing, etc. There are many possibilities but for now we'll give you an example of one of the most common problems: not using the correct or best search words or method.
For example:
Searching with too general (common) a word or words will most likely give you hundreds of seeming unrelated results. If you listed a
Winchester Model 70 Super Shadow bolt action rifle and you searched for it only by typing the the word WINCHESTER into the search box you will get any listing with the word WINCHESTER in the title, in the description of the item, or if even if the search word you used is found in the seller's name, the sellers additional details (seller profile), etc. Adding more details to your search may help. WINCHESTER MODEL 70 would be better, WINCHESTER MODEL 70 SHADOW even better, and WINCHESTER MODEL 70 SUPER SHADOW would of course be best.
BUT, what if you didn't use the word "MODEL" in your title or description? What if you only typed M70 or M 70, or M-70 into your title and description and you (or a potential buyer) types MODEL into the search box? Well, you may have a really tuff time finding your M70 listing when you tell the search engine you're looking for a MODEL 70. For more information please
see below as well as the Searching/Browsing section of this FAQs for more information.

> Poor choice of words in the listing itself - choosing the best wording for your listing title and description text is very important if you want visitors to find your listing quickly and easily. If you don't use the best choice of text then you may impede your own (or any visitor's) ability to find your item. In keeping with the referenced example above, the Winchester Model 70 Super Shadow, let's look further into this example of the MODEL 70 versus the M70 or M 70 or M-70. Since the search engine sees each of these versions of the Model 70 as different words and will not "assume" you want to find them all when you type in only one, the best way to make sure your listing is found is to include ALL possible or probable search terms in your listing. Not that you have to put this all in your title, that of course would be ridiculous, but you should find a way to incorporate each possible search word choice in your listing description. This can be done by describing the item with your knowledge of the item you are listing and a bit of imaginative writing.

> Typographical error in your listing OR in your search - "typos" (typographical errors or spelling errors) are extremely common. Take the time to make absolutely sure you are typing your search words correctly. If you are looking for your own listing, to test that it has actually gone live, the best way to insure you find it is to view the listing first by clicking on the "view" link on your listings page of your account panel, then copy and paste part of your title or description directly into the search box and see if your listing comes up.

FAQs Index      Top of Page

Q. Why do some listings appear without sub-categories but when I create a listing I have to choose from sub-categories?
A. New listings must now select from the sub-categories if there are sub-categories to choose from. Some listings (originally created before site changes in January) are not listed with sub-categories because they were originally listed at which time subcategories were not required. When a seller, who has a previous listing from the old system, extends the listing (before it closes) it extends with the old category structure. If they allow the listing to close and relist/renew they will also be required to choose from subcategories. These older listings will eventually be removed from the system and updated.

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Technical Problems, PC / Website Problems / Errors
Most technical problems are caused by one of four things: your PC settings, your browser settings, your ISP speed, or a temporary problem on the site. Before contacting us about a technical problem, please make sure you have cookies and JavaScript enabled (see below), make sure your security settings are not on "high" (see below), clear your cache (see below) and read ALL of the Q&As. You may also need to log out, close out the website, and log back in again.

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Browser settings.
If you are are not completely familiar with changing settings and/or if you are not sure of what you are doing, we strongly suggest you ask a friend, family member, or professional for help. You may want to contact the company you purchased your computer from or your Internet Service Provider (ISP) for help.


Microsoft Internet Explorer 6.0+
Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
Click "OK".


Microsoft Internet Explorer 5.x
Select "Internet Options" from the Tools menu.
Click on the "Security" tab.
Click the "Custom Level" button.
Scroll down to the "Cookies" section.
To enable:
Set "Allow cookies that are stored on your computer" to "Enable".
Set "Allow per-session cookies" to "Enable".
Click "OK".


Microsoft Internet Explorer 4.x
Select "Internet Options" from the View menu.
Click on the "Advanced" tab.
Scroll down to find "Cookies" within the "Security" section.
To enable:
Select "Always accept cookies".
Click "OK".


Mozilla Firefox (1.0 final release and earlier)
Go to the "Tools" menu.
Select "Options".
Select the "Privacy" icon in the left panel.
Check the box corresponding to "Allow sites to set cookies".
Click "OK" to save changes.


Netscape 7.1/Mozilla 5.0
Select "Preferences" from the Edit menu.
Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
Under "Privacy & Security", select "Cookies."
Select "Enable all cookies".
Click "OK".

Netscape Communicator 4.x
Select "Preferences" from the Edit menu.
Find the "Cookies" section in the "Advanced" category.
To enable:
Select "Accept all cookies" (or "Enable all cookies").
Click "OK".

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Q. How do I enable JavaScript?
A. Just like cookies, how to enable JavaScript depends on the browser version you are using. Keep in mind, enabling JavaScript is different than enabling Java (applets).
     Important Note: The instructions below are for general informational and educational purposes only. GunsAmerica is not responsible for any changes you make to your PC, monitor, or browser settings. If you are are not completely familiar with changing settings and/or if you are not sure of what you are doing, we strongly suggest you ask a friend, family member, or professional for help. You may want to contact the company you purchased your computer from or your Internet Service Provider (ISP) for help.

IMPORTANT NOTE ABOUT JAVASCRIPT
    These days virtually every website uses some kind of scripting. Without it you wouldn't be able to view or use the special features many websites now offer. The use of scripts in websites is now a fact of life on the Internet. However, there are some unscrupulous types who run scripts on their sites that are used to track your movements, steal information out of your computer, or control your computer remotely. For that reason most browsers and security software programs have scripting detection and give you the choice to enable, disable, or prompt (ask you if you want to enable scripts each time a script is detected). If your JavaScript detection setting is set to 'Prompt' instead of "enable" you may encounter a script warning when you use certain features of our site. Depending on your browser, and/or any security software you have on your computer, this warning can be very strongly worded and can be very disconcerting BUT we garantee you that GunsAmerica uses NO scripting that invade your privacy or harm your computer.
    Also, please keep in mind that upgrading your browser or upgrading or installing new security software or security patches may affect your JavaScript settings. It is a good idea to double-check that JavaScript is still enabled if you've updated or upgraded or if you're having problems using the GunsAmerica website.

HOW TO Enable JavaScript

Internet Explorer (6.0)
Select 'Tools' from the top menu
Choose 'Internet Options'
Click on the 'Security' tab
Click on 'Custom Level'
Scroll down until you see section labeled 'Scripting'
Under 'Active Scripting', select 'Enable' and click OK


Netscape Navigator (4.8)
Select 'Edit' from the top menu
Choose 'Preferences'
Choose 'Advanced'
Choose 'Scripts & Plug-ins'
Select the 'Enable JavaScript' checkbox and click OK


Mozilla Firefox
Select 'Tools' from the top menu
Choose 'Options'
Choose 'Web Features' from the left navigation menu OR choose
'Content' from the top navigation menu
Select the checkbox next to 'Enable JavaScript' and click OK


Apple Safari (1.0)
Select 'Safari' from the top menu
Choose 'Preferences'
Choose 'Security'
Select the checkbox next to 'Enable JavaScript'

FAQs Index      Top of Page

FOR ALL BROWSER TYPES: You should click on your browser's refresh button for changes to take affect. In some cases you may need to close out the site and come back then refresh or you may have to restart your computer for changes to take effect.

>> If you are still experiencing problems using the site after ensuring that JavaScript is enabled in your browser, please check if you have any personal firewall or added security software installed. Below is a list of some of the applications that may interfere with or change your JavaScript settings:

Norton Internet Security
Norton Personal Firewall
Norton Anti-Spam
Firefox Ad Blocker plug-in
Kerio Firewall
McAfee Firewall
Proxomitron
Windows XP Service Pack 2 with firewall enabled


For information on how check and change settings in these programs we recommend you contact the support for that product directly.

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Although you don't need it to use GunsAmerica, we've include this HOW TO enable Java (Java applets, also known as Java Runtime Environment or JRE). Again you do not need this to use GunsAmerica because we do not use Java applets on our site. We include this information purely as a point of interest and comparison to the HOW TO above on enabling JavaScript. Knowing and understanding the differences may end confusion and prevent mistakes.
     Important Note: The instructions below are for general informational and educational purposes only. GunsAmerica is not responsible for any changes you make to your PC, monitor, or browser settings. If you are are not completely familiar with changing settings and/or if you are not sure of what you are doing, we strongly suggest you ask a friend, family member, or professional for help. You may want to contact the company you purchased your computer from or your Internet Service Provider (ISP) for help.

HOW TO Enable Java (applets)

Internet Explorer 4.x
Click "Tools" then "Internet Options"
Select the Advanced Tab, and scroll down to "Java (Sun)"
Check the box next to the "Use Java 2" version
Next, select the Security Tab, and select the "Custom Level" button
Scroll down to "Scripting of Java applets"
Make sure the "Enable" radio button is checked.
Click OK to save your preference.

Internet Explorer 6.x
Click "Tools" then "Internet Options"
Select the Security Tab, and select the "Custom Level" button
Scroll down to "Scripting of Java applets"
Make sure the "Enable" radio button is checked.
Click OK to save your preference.


Mozilla 1.x
From the menu bar, choose Edit
Select Preferences
Select the Advanced category
Check the box labeled "Enable Java"
Click OK to save your preference.

Netscape 7.x
From the menu bar, choose Edit
Select Preferences
Select the Advanced category
Check the box labeled "Enable Java"
Click OK to save your preference.

Netscape 4.x
From the menu bar, choose Edit
Select Preferences
Select the Advanced category
Select "Certificates"
Check the box labeled "Enable Java"
Check the box labeled "Enable Java Plug-in"
Click OK to save your preference.

Firefox 0.8 and Up
From the browser task bar (top of screen) select Tools
Select Options.
Click Web Features or Content
Select Enable Java .x and Up

Please refer to the official Java.com website or AOL for help with AOL issues and Java software.

Opera 4.x and Up
Opera for Windows does not use the Sun JRE, but an embedded version already inside the Opera Web browser.
Opera for other platforms may support Java software through the use of the Sun JRE. Please consult your Opera platform documentation or the the official Java.com website.

FAQs Index      Top of Page

Q. How do I check/change my security settings?
A. Most computer's security settings can be set to Medium or Medium High without causing any usability or security problems. In fact the great majority of household PCs are set to Medium when JavaScript and cookies are enabled. Most computers are set to allow cookies and JavaScript by default since the great majority of websites use the these days.
     BUT, every individual needs to decide this for himself/herself because changing security settings can affect more than just how you view and use a website. Please consult with your computer's owner's manual and/or the company you purchased your computer or security software program from.

FAQs Index      Top of Page

Q. You say I might need to clear my cache. How do I clear my browser cache?
A. Yes, sometimes you may need to clear your browser cache (memory) to see changes you've made to a listing or your seller information. You may even need to do this to see recent fixes & changes GunsAmerica has made to the website or your account. Clearing cache is similar with each type of browser. Below are instructions on how to clear the cache for the most popular browsers. There may be subtle difference from one version to another but the general instructions should stay about the same.
     
Important Note: The instructions below are for general informational and educational purposes only. GunsAmerica is not responsible for any changes you make to your PC, monitor, or browser settings. If you are are not completely familiar with changing settings and/or if you are not sure of what you are doing, we strongly suggest you ask a friend, family member, or professional for help. You may want to contact the company you purchased your computer from or your Internet Service Provider (ISP) for help.

To clear your cache in Internet Explorer:
Click the 'Tools' menu at the top of your browser, and select 'Internet Options.'
Click the 'General' tab at the top of the dialogue box.
Click 'Delete Files' under 'Temporary Internet files.'
Select 'Delete all offline content' by checking the box.
Click 'OK.'

To clear your cache in Firefox:
Click the 'Tools' menu at the top of your browser, and select 'Options.'
Click 'Privacy.'
Click 'Clear' next to 'Cache.'
Click 'OK.'

To clear your cache in Netscape:
Click the 'Edit' menu at the top of your browser, and select 'Preferences.'
Click the '+' next to 'Advanced.'
Select 'Cache' under 'Advanced.'
Click 'Clear Cache.'
Click 'OK.'

To clear your cache in Safari:
Open the 'Safari' menu on your browser's toolbar.
Select 'Empty Cache.'
Click 'Empty' in the dialogue box.

In some cases, it may be necessary to clear your cache more than once.
You may also need to log out, close out the website, and log back in again.

FAQs Index       Top of Page

Q. Why do I keep getting an error page?
A. It is virtually impossible for us to know why you are getting an error page without knowing exactly what you were doing just before and as you got the error as well as knowing a little about how you are accessing our website. Specifics and details are the only way we can trouble shoot an error page and help you.
But before you contact us, we first suggest:
* Make sure you have cookies and JavaScript enabled.
* Wait a few minutes and try again.
* If you are working during the busiest time of the Internet (usually between dinner time and 10 PM) please try again later.
* You may also try closing the site and opening it again or closing your browser and opening it again, before trying again.
* Try clicking on your browser's refresh button.
* Clear your cache.
* If you're on WEBTV please contact WEBTV.
* If you're on a MAC, using Safari, please try IE or Firefox.
* If you're using AOL's browser, please don't. AOL's browser is notorious for mangling websites. Please use IE or Firefox.

If you still get the error page please contact customer service with these exact details:
* What page you were on?
* What did you do, exactly & specifically, before you got the error?
* Was there any "hang time" (long pause) before the error page appeared, if so, about how long?
* What exactly did the error page say?
* Are you on a PC or MAC or WEBTV?
* What browser and version are you using?
* What operating system (OS) are you running?
* Are you on dial up (what speed), DSL, cable, satellite, FiOS?
* What time of day/night did this happen? (approximate is fine)

FAQs Index      Top of Page

Q. Why do I keep getting an "invalid" message?
A. It is virtually impossible for us to know why you are getting an invalid message without knowing what you were doing just before and as you got the invalid message as well as knowing a little about how you are accessing our website. Specifics and details are the only way we can trouble shoot an error page and help you.
* First make sure you have cookies and JavaScript enabled.
* If you are trying to login or register please refer to that section of the FAQs.
* If you continue to get the invalid message please contact customer service and tell us exactly what you were doing and did as you got this message.

FAQs Index      Top of Page

Q. Why does the site "time out" on my when I try to list?
A. Time Outs are almost always caused by a slow Internet connection OR a site is exceptionally busy during a particular time of day/night. There are other possibilities, all of which are usually temporary.
But before you contact us, we first suggest:
* Make sure you have cookies and JavaScript enabled.
* Wait a few minutes and try again.
* If you are working during the busiest time of the Internet (usually between dinner time and 10 PM) please try again later.
* You may also try closing the site and opening it again or closing your browser and opening it again, before trying again.
* Try clicking on your browser's refresh button.
* Clear your cache.
* If you're on WEBTV please contact WEBTV.
* If you're on a MAC, using Safari, please try IE or Firefox.
* If you're using AOL's browser, please don't. AOL's browser is notorious for mangling websites. Please use IE or Firefox.

If you still get the error page please contact customer service with these exact details:
* What page you were on?
* What did you do, exactly & specifically, before you got the error?
* Was there any "hang time" (long pause) before the error page appeared, if so, about how long?
* What exactly did the error page say?
* Are you on a PC or MAC or WEBTV?
* What browser and version are you using?
* What operating system (OS) are you running?
* Are you on dial up (what speed), DSL, cable, satellite, FiOS?
* What time of day/night did this happen? (approximate is fine)

FAQs Index      Top of Page

Q. Why can't I enlarge thumbnails?
A. Please go through this quick checklist or click on the Photo link of this FAQs for more information:
* You must be registered and logged in.
* You must have cookies and JavaScript enabled.
* If you are on a MAC please use IE or Firefox browser, not Safari.
* If you're using WEBTV please contact WEBTV.
* If you're using AOL's browser, please don't. AOL's browser is notorious for mangling websites. Please use IE or Firefox.

FAQs Index      Top of Page

Q. Why doesn't the box next to Agree To Terms do anything?
A. In almost all cases we've found this to happen to members who are using WEBTV. Unfortunately WEBTV has not advanced along with the Internet and many features on many websites simply cannot be used on WEBTV. If you have WEBTV and are having trouble using basic features on our site you will need to contact WEBTV and tell them what is happening.

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Terminology: Guns

* the most common language used when firearms & accessories are listed for sale, coming soon

FAQs Index      Top of Page


 

Terminology: PC / Website / Internet

* the basics to help you navigate our website and trouble-shoot, coming soon

FAQs Index      Top of Page


 

TOS: (Terms & Conditions of Service, Registration, and Membership)

Q. Why do I have to agree to your Terms in order to become a member?
A. We must make sure visitors to our site understand the rules and policies. The only way to insure they agree to our rules and policies is to require registration.

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Q. Where can I find your complete Terms & Conditions of Membership?
A. A link to our Terms & Conditions of Service and Membership (TOS) is supplied when you register as a member. If you did not bookmark the page or need to review our TOS again, here's the link to the TOS page.

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Upgrading (and downgrading)

Q. How do I upgrade my membership?
A. Just click on My GunsAmerica, and then on My Membership Level.

Q. I no longer need to be a Gold member, how do I downgrade my membership?
A. Email customer service.

Q. What's the benefits of upgrading my membership?
A. Please click on the Membership link in the FAQs, or go to the Fees page, for complete information about different memberships.

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Wish List / Watch List / Bookmarks / Saved Search

Q. What is a Wishlist?
A. Your wishlist is an emailed list of all items, newly posted on GunsAmerica, that you have checked off as being interested in.

Q. How do I create and manage a Wishlist?
A. HOW TO CREATE or EDIT a WISHLIST:
* Log in, click on My GunsAmerica.
* Under Buying (index at left), click on WISHLIST.
* Click on the box to the left of any category you're interested in.
* Click on SAVE.
* To remove an item from your Wishlist uncheck the box to the left of the category and then click on SAVE.
* To remove yourself from the Wishlist completely, uncheck ALL boxes and click on SAVE.

FAQs Index      Top of Page

Q. What is a Watchlist?
A. Your Watchlist allows you to keep a list of live Auctions you're interested (with links directly to the Auction) in on file in your GunsAmerica account so you can find them fast.

Q. How do I create and manage a Watchlist?
A. HOW TO MANAGE YOUR WATCH LIST:
* While you are viewing an Auction you want to watch, click on the Add To Watchlist link located to the right of the listing.
* To view or edit your Watchlist simply Log in and click on My GunsAmerica, then under Buying (index at left) click on Watchlist.
* To go to a listing, while viewing your Watchlist, click on the listing title, which is a link directly to that Auction.
* To remove an item from your Watchlist click on the DELETE button.

FAQs Index      Top of Page

Q. What is the Bookmark feature?
A. The bookmark feature works the same way as the Watchlist (see above). The only difference is the Watchlist is for Auctions only and the Bookmark feature is for Classifieds, E-Z Ads, and Offers Only Ads.

Q. How does the Bookmark feature work?
A. This feature works just like the Watchlist (see above).

FAQs Index      Top of Page

Q. What is a "Saved Search"?
A. You can create search criteria for your favorite category and/or subcategories so you do not have to repeatedly specify the search each time you return to GunsAmerica and browse. This feature is available under the Buying index located in the left index while in My GunsAmerica (along with your wishlist, watchlist, and bookmarks). To create a saved search simply click on the "add new" button and fill out the search criteria the same way you would when you do an advanced search on GunsAmerica. Then click save. You can visit and use/edit your saved searches any time.