This is an explanation of how a transaction evolves and is reported in the GunsAmerica 6.1 interface using Classified Ads. The main change is that “Ask Seller a Question” and “Buy It” are now combined in My Classifieds so that you may seamlessly contact a buyer or report a sale from either one.
The images below are clickable to see a bigger one. We are using a smaller image to make the page more navigable. There are examples below of all of the admin screens in My Classifieds, and samples of the emails that go to both buyer and seller on a “Buy It” or “Ask Seller a Question.”
You will notice right away in My Classifieds that the old “Offers” tab and screen is gone. To replace it is the Admin Tab and the View Offers tab. On the Admin Tab there is mostly the same Options flyout that you are used to, but there is NO LONGER A GA SOLD OPTION on it. Reporting GunsAmerica sales is now done entirely through the View Offers system, and there is a link to it on the Admin tab as well, though the View Offers tab is more expedient. The “Sale Pending (Hold) remains the same. It puts a notice on the listing but does not report a sale or invoice a sale. The “No Longer Available” option should be used for guns/items that were sold by other than GunsAmerica, or for listings you just want to remove. WARNING: Not reporting sales in whole or in part on GunsAmerica will result in account suspension.
The View Offers tab combines the contacts from the “Buy Its/Backup Offer” and the “Ask Seller a Question.” Note that there is also an option for “Not on this List.” This is to report sales that came as a result of your listing on GunsAmerica that were not done through our communication system. These could be buyers who called your store because you are a Trusted Seller and have your phone number and/or website on your store banner, or walk-ins who said they saw the gun/item on GunsAmerica. Every sale that is attributed to GunsAmerica must be reported.
This is the screen you will see once you select a contact from the list in My Classifieds on the View Offers tab. Note that you can change the sales price and shipping to reflect the actual amounts so that you are invoiced correctly.
This is the screen you get when you click “Not on this List.” It gives you a review of the contacts that did use the system, and you can plug the price and shipping into the sales fields if you don’t see it in the top list. If you list the buyers email and name, we will look them up in our system for a GunsAmerica account so they can leave you feedback. If they don’t have a GunsAmerica account we will allow them to create on, and then they can leave you feedback.
The “Ask Seller a Question” messages will still come into GunsAmerica Messaging. They are also still forwarded to your email. You may “Reply” to your email to answer the buyer (your reply will pass through our system and be logged in Messaging) or you may click the message to answer the buyer in Messaging. If you choose the latter, you may send the buyer an official “Offer to Sell” along with your answer. This system works very well.
This is the email that the seller gets on “Ask Seller a Question.” The top yellow button is “Compose Offer to Sell.” This can get a buyer off the fence and force them to say yes or no.
When you answer a buyer through GunsAmerica Messaging this is the screen you get that can also be used to extend an “Offer to Sell.”
My buying has been cleaned up considerably. Note that there are two types of inquiries here. The top one is a “Buy It/Back Up Offer” from the buyer, and the bottom one is the seller initiated “Offer to Sell.” The buyer will answer the seller from this screen formally, but can also reply to the emails as normal. The seller is ultimately responsible for reporting the sale.
This is the email the seller gets when the buyer accepts the “Offer to Sell.” Please note that this is NOT REQUIRED to complete a sale through “Ask Seller a Question.” Just by virtue of having contacted the seller, this buyer will come up in the View Contacts tab in My Classifieds. The “Offer to Sell” system is merely a selling tool. The buyer also gets a confirming email.
This is the email that the seller gets on a “Buy It” or “Backup Offer.” You can confirm or reject the sale, and report a nonpaying buyer. Reject Sale will restore your “Buy It” button on the listing, and the nonpaying buyer button will bring you to the “Report Nonpaying Buyer” page in the GunsAmerica admin, where you can restore a removed listing and request a refund or credit for your invoice.
GunsAmerica 6.1 – How to Use My Classifieds and Messaging
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September 21, 2011